Stayed recently as an add on to spending time in South Africa. We flew from Nelspruit which was great for us as only an hours flight to Vilanculos and then a further 10 minute flight to the island. This is a good airport to use if you have been on safari in this area.
On arrival in Vilanculos it is a nightmare to get through immigration - they do not hand out the forms you need to complete on the plane so by the time everyone stands in a small hallway to complete the forms and then waits in line for the one immigration officer to stamp and put stickers on everything it takes some time. Things like this being very frustrating when you are with a baby!
We then had a problem with the connecting flight to the hotel - basically no one at the hotel had told us we could get a free allowance on our scuba gear, so hefty surcharge. Nor had anyone asked if our son (15 mths) would like a seat so he had no luggage allowance either. To buy him a seat would have been much cheaper than paying excess luggage. While trying to sort this out the airline gave our seats away to someone else and the plane went, great when travelling with a baby and you just want to get there. we had to wait a few hours for the next flight. The service from the Joburg head office was very disappointing in all respects including non response to emails when asking about food for the baby etc..
On arrival the resort, although only having 40 rooms, is very spread out, almost too big with a long walk from the beach bungalows to the scuba centre and gym. The staff were very friendly but a lack of english on many occasions gave us many problems with the local staff. Babysitting was available although we changed after a few days as the lady was not following our instructions and not meeting us on time. The second lady was much better and we had no problems.
The management staff were very efficient and often came round to check things were ok and were good at keeping up with your daily plans. I felt they were having to double check everything the local staff were doing. A few of the management staff were exceptionally helpful and this made life much easier as they were able to be very flexible - i.e. providing in room dining which isn't usually an option at lunch as it was a long walk with the baby to the lunch restaurant and too many steps on the boardwalks with the buggy, arranging the baby's food to be brought to the room at certain times, checking up on the babysitter and changing our departure flight to a later time to save us hanging around.
The scuba centre was disappointing and very expense. We have dived all over the world and in far remoter places and have not paid this much. One of the divemasters was very good but the other a little distant and not really interested in being flexible or suggesting different dive sites. Shame as we had contacted them beforehand to explain we would be doing 2-3 dives a day for 10 days. We were thankful we took our own scuba gear as on one of the days a newly qualified chap had his regulator break under the water - not a nice experience for him or his wife to watch. One of the divemasters also did not wear a dive computer and skipped a safety stop after a long dive.
Food was fairly good, but far too many buffets. Wine selection was not too bad.
We chose a beach bungalow to be practical with the baby and this worked well. Great size room, comfy bed, access to the beach, nice garden, big bathroom with indoor and outdoor shower. The suites on the higher level seem even better but not suitable for us on this occasion.
The hotel has two nice pools and an internet room which is free. Wifi only available in the reception area. The beach is stunning and quiet and no hassel from the locals (it is a public beach), really beautiful.
Trip home was a nightmare, the flight from Vilanculos to Joburg with Pelican Air was running late and after listening to the usual 'yes the plane has now left Joburg to collect you and you will make your international flights' we then missed them. We have only been to Mozambique once before and this happened to us then too. We were delayed for 7 hours but the airline did put us up in a hotel once we got to Joburg, we demanded a late check out, they also rearranged our international flight for the next day and also subsequent domestic flight once we reached the UK.
All in all we had an ok stay and generally enjoyed ourselves. However, being used to really good service and considering the problems with the flights and the disappointing scuba centre with the resorts location there are too many other places to try before coming back again.
The spa was also very good and have a nice range of treatment and a stunning view. Ideal for relaxing.
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- Also Known As:
- Indigo Bay Island Hotel Bazaruto Island
- Indigo Bay Hotel