At very short notice and with frequent changes, I arranged a 4 day walking holiday for my wife and I in the Atlas Mountains by e-mail. I contacted Abdellatif, the owner of Hotel Soleil, on my daughter's advice because she had had good experience with him.
Every e-mail was answered quickly and helpfully. The first and last nights of our trip to the Atlas Mountains were spent in the Hotel Soleil. This does not claim to be a 5-star luxury hotel but, if you are looking for good value, a clean room, helpful staff and excellent food (no choice, you get what is offered), then this hotel ticks all the boxes. We thought that it was great. It is in a quiet location with stunning views.
The 4-day hike was brilliant. Abdellatif provided an excellent English speaking guide, Jamal, and a mule with driver/cook, Sahid. Both were wonderful company and the walk exceeded our expectations. The views, birds and farming were all wonderful.
Abdellatif does what he says he will. If you are expecting a taxi, one will be there 10 minutes before and fully briefed. This is achieved without having to chase him, it just happens. If he tells you in an e-mail what a trip is going to cost, that is what it is going to cost. There will be no hidden extras. Furthermore he has a strong team; so you are not just dependent on him. When we arrived at the Hotel Soleil in a taxi organised by Abdellatif, he could not be there but we were greeted as friends by 2 members of his staff who knew exactly who we were and what we were going to do. They had arranged for Jamal, the guide to meet us and, as an unexpected bonus, to take us for a walk that afternoon even though we were not expecting to go walking until the following morning.
I do not make recommendations lightly and this is only my second posting on Tripadvisor but I would recommend Abdellatif and Hotel Soleil without hesitation.
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