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“Excellent Holiday”

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Le Surcouf Hotel & Spa
Reviewed January 16, 2014

To anyone looking for a family holiday in Mauritius. We recommend LE SURCOUF HOTEL & SPA. Beautifully situated on the east coast with a lovely garden amidst masses of palm trees,and right on the magnificent blue ocean. The accommodation is excellent and reasonably priced, the food was good, and the Staff were wonderful. We had the most enjoyable stay at this little jewel of a hotel, and would gladly visit it again and again. From Paddy Lambert, Pietermaritzburg, South Africa.

Room Tip: Ground Floor Rooms - Direct Beach Front & Superb view
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  • Stayed: December 2013, traveled with family
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1  Thank Iain L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 5, 2014

Le Surcouf Hotel & Spa had most of the attributes to make it a good hotel. It was small so manageable, nice setting, rooms with sea views and a general manager who seemed to know what he was doing most of the time. However, we spent two nights there and the service we received was borderline mediocre. Where to start!

Arrived there nearly two hours after check in time and the hotel was fully booked and had no rooms for us. Interesting, as we booked over a month before arrival and even got an email from the general manager acknowledging our booking. The receptionist at the front desk was very unhelpful but the general manager stepped in after an hour and offered us an apartment as a form of compensation.

It was a brand new apartment, never been used before. We should have known there would be teething problems but at £200 a night we thought all this would have been sorted out before. Many things did not work as they should in the apartment. It took over 30 minutes to get the keys sorted as there were four sets of doors and the staff could not figure out which key was for which door. The tv was not set up properly and did not work throughout the whole two nights we stayed there. The shower cubicle was nicely done but turned into a pool every time we had a shower. It took over two hours to drain every time. Not very hygienic when four people take couple of showers every day and have to stand in stagnant water. There was also no phone connection in the room and we had to make numerous trips to reception to get things sorted. In the end we did not bother complaining as it went on death ears. We asked several times to speak to the general manager but he was not available or so we were told. The tea and coffee facilities we were promised at the beginning of our stay never materialised. We have lost count of the number of times we have asked for things such as extra blankets for the kids (blankets were left at the hotel reception without our knowledge and we were told that we were supposed to pick it up ourselves), getting extra pillows (the receptionist told us that they did not have any for us. We had to made do with one pillow each), getting the tv sorted, getting the phone connected and getting tea and coffee facilities. The apartment was equipped with a brand new kitchen but we could not even boiled some water! The jacuzzi in front of the apartment was out of use throughout our whole stay.

The all inclusive board we booked did not represent what all inclusive actually means. All inclusive means that you have food every time you actually want but at this hotel it was only available at specific times such as at breakfast, lunch, tea (which was never on time) and dinner. We were there with two small children who were not always hungry at specific times. The bartender was so rude when we asked for couple of sandwiches for the kids. He kept saying that we were half board and even asked me to get my all inclusive voucher!

Many staff came across as slack or out of their depth when presented with a query. Our waiter was lovely but still expected us to fetch the highchair (which was hardly ever cleaned after each meal) ourselves. Our chambermaid was nice and tried her best to help out.

Food was ok but lacked variety. Remember that it is a £200 a night hotel!

  • Stayed: December 2013, traveled with family
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12  Thank Hooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013

Le Surcouf has improved extremely. After the renovation, i beliebe it has just going ten million steps upward. I would recommend everyone to try this hotel, nice local feel and genuine staff. Clean and cosy as well. Cut short, it is worth it!! All the best.

  • Stayed: August 2013, traveled solo
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3  Thank Ameeksha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

We went on our Honeymoon and had a pleasant stay at this resort. The staff were very courteous - Rajesh and Ponan at the restaurant were very nice while serving the food and making conversations with us, Ricardo and Manisha at the reception were very friendly, the cleaning staff were also very polite and good at their work. The resort is very serene and one can go for a long walk along the beach; some water sports avenues are nearby in case one may want to. The resort gave us pedal boats and we spent pleasant hours in the lagoon. The dinner had good variety of non-veg food everyday; the breakfast spread was also good, but the breakfast menu was the same for the entire week; so breakfast will get boring after a couple of days.
The swimming pool is small but, nice enough. They had Table Tennis also which we played for some time, they might want to replace the old TT bats. The resort may want to add a fitness center.

Room Tip: Ground floor has direct access to the beach and better view of the ocean; ocean view from the first...
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  • Stayed: August 2013, traveled as a couple
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2  Thank Chandan_Sandhya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

We have a great time and have enjoyed lot at Le Surcouf Hotel & Spa. The staff was very friendly, specially Manisha and Ricardo at the reception who did their level best to meet our requests. The room is up to date, freshly renovated and very comfortable and is just in front of the beach. The food was very tasty. We had a great break, looking forward to another one.

Room Tip: We loved the room that we were in with the orange curtains and orange deco.
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  • Stayed: September 2013, traveled with family
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2  Thank Deepak P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

The best experience I ever had. Highly recommended. Peaceful, Charming management / staff.
Awesome food. You actually feel the sea in front of you.

Very comfortable, very clean rooms.

Nasser Lalmahamode

Room Tip: Awesome, relaxing and clean.
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  • Stayed: September 2013, traveled with family
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1  Thank Nasser2007co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

We have a great time and have enjoyed lot at Le Surcouf Hotel & Spa. The staff was very friendly, the room are very comfortable and is just in front of the beach. The food was very tasty. The most important thing is that the Spa is the best, it was very very good, as if he has magic in his finger, it was the best spa that I've ever had.Hence, on a conclusive note if you need a relaxing place i would definitely recommend this Hotel.

  • Stayed: September 2013, traveled with family
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2  Thank Nadeelah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Icemist, General Manager at Le Surcouf Hotel & Spa, responded to this reviewResponded September 16, 2013

Dear Mrs Nadeelah,

We thank you for your comments and we are glad that you enjoyed your stay at Le Surcouf Hotel & Spa.

We look forward welcoming you again at the Resort.

Kind regards,

The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Surcouf Hotel & Spa

Address: Coastal Road, Belle Mare, Trou d'eau Douce, Mauritius 42214
Phone Number:
Location: Mauritius > Flacq District > Trou d'eau Douce
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Trou d'eau Douce
Price Range: $79 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Surcouf Hotel & Spa 3*
Number of rooms: 55
Official Description (provided by the hotel):
Description: A fully renovated picturesque, cottage-style 3-star hotel complex. Set in atropical garden on the beachfront and composed of 54 rooms, 1 suite, a bar, a spa and arestaurant with sea view around a swimming pool.Location: On the East coast of Mauritius not far from Ile aux Cerfs, 50 km from the capitalcity of Port- Louis. Situated only 40 km from the airport the transfer time is estimated only1½ hours drive from the airport.Accommodation: The hotel consists of 1 luxury suite and 54 rooms (27 on the ground floorand 27 on the first floor).• 1 luxury suite of 75m² with a large bedroom, an additional single bed and attachedbathroom with shower, 1 living room with sofa, a coffee corner and a large terrace overlookingthe beach. The suite is beautifully furnished with individual adjustable air conditioners, atelephone and a flat screen TV.• 29 classic rooms – 9 with twin beds (24 m²) and 19 with double beds (33m²). Six of theclassic rooms are interconnecting and can accommodate 4 adults and 2 teenagers agedbelow 15.• 15 superior rooms (38 m²) – which can accommodate 2 adults and 1 child aged below 12.• 10 deluxe rooms (54 m²) – ideal for a family of 2 adults and 2 teenagers aged below 15.Six of the deluxe rooms are interconnecting and can accommodate a maximum of 4 adultsand 2 teenagers aged below 15.All the rooms have either a personal terrace or balcony with sea view. They are beautifullyfurnished and equipped with individual air conditioners, bathroom with shower, telephoneand flat screen TV. ... more   less 
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Also Known As:
Le Surcouf Village Resort
Le Surcouf Hotel & Spa Mauritius/Trou D'eau Douce

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