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“STAYING AT CASUARINA”

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Casuarina Resort & Spa
Ranked #4 of 10 Hotels in Trou aux Biches
Budapest
Level Contributor
125 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“STAYING AT CASUARINA”
Reviewed March 15, 2013

Stayed 14 nights. Resort needs a touch of modernization and certainly better wi-fi and internet facilities. Rooms clean and comfortable; bar service excellent; facilities good. The staff were welcoming and friendly throughout the establishment. There were three downsides. First, there was no bar facilities on the beach - even a small facility would be welcome given the heat and distance from hotel. Secondly and more importantly, the food preparation and presentaqtion was poor. Much was heated for long periods in closed containers and came out stewed; and in addition the variety was too narrow. If you did not fancy indian food every mealtime you were a little stymied. Thirdly some petty serives - e.g. pay for tea,coffee and water from the mini bar!
But the bar facilities were excellent. Get the food sorted and its a recommendable place.

Room Tip: Good alround
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank colin_bishop1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction11, Directeur général at Casuarina Resort & Spa, responded to this review, March 17, 2013
We thank you for your feedback and would like to comment on the following:-

1.Our beach is situated across a secondary road; our guests can relax under our 21 straw-huts as from 8.00 a.m. This is clearly mentioned to our Tour Operators.

2.During your stay, our breakfast consisted of: 3varieties of fruit juices, 2 varieties of milk, 5 varieties of jam, an assortment of fresh fruits, yoghurts, pancakes, 2 varieties of dried fruits, 2 varieties of cake, 2 varieties of sandwich loaf and Vienna loaf, .viennoiseries, muffins, brioches, 2 varieties of delicatessen, omelets, eggs, bacon, sausages and garnish of the day.
As for dinner, you could choose between: 6 mixed salads, green salads + raw vegetables, condiments, salad dressings, selection of bread, 2 hot dishes (meat or fish or chicken grilled or cooked in sauce), 4 varieties of garnish (fresh vegetables), 8 varieties of desserts and fresh fruits.
3.We cater food in buffet style which is being kept in chaffing dishes. These food items are being refilled 3 or 4 times during dinner service, depending on the number of guests in-house. In addition, we have 3 live cooking stations everyday, with fish either cooked on the grill or stewed in a sauce, plus either chicken, beef, pork, lamb or duck
As we have a considerable number of Indian guests, we have a separate corner with Mauritian-Indian dishes and we give the opportunity to our European guests to discover this specific cuisine with a very spicy taste.
Our “A-la-carte” restaurants, Tree Top and Fingers, are open every day and our guests can eat there with supplement.

4.Wi Fi is available in our sea-facing rooms as well as in the hotel lobby, where it is free of charge. Internet is available in the other room categories at extra cost.

5.Your All Inclusive package is subject to a mutual agreement between the Tour Operator and the Hotel being based on a defined budget. Tea/coffee as well as water from the mini bar is not included in this package.

~ The Management ~
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1,204 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Slovak first
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English first
Indianapolis, Indiana
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 8, 2013

We stayed in Casuarina hotel in the first week of December. Below are the pros and cons -

Pros -

Spacious Room - The rooms are designed like cottages, with king size bed, nice and clean bathrooms and spacious balcony and the room is cleaned once every day.
Friendly Staff - The staff is pretty friendly and helpful.
Nice Pool and Spa - There are two pools and both are pretty good. Spa is excellent.
Good Variety of Food - Food available is sea food, continental and indian. My wife is a vegetarian and she had good options available. I specially liked the fish that was prepared there and every day had a different variety of fish prepared. Beakfast was complimentary and nutritious.

Cons -
The beach is cross the road, so it depends on your choice. we didn't get sea facing room. In fact there are not many rooms there that are sea facing.
Complimentary wine was not good.
Room Service was pretty expensive and there were not many options available anyway in the menu.

We definitely had a very good stay and have fond memories of the place and Mauritius in whole. Would definitely like to go back to Mauritius as it was whole lot of fun roaming around the island and doing various sea activities like parasailing, under water sea walk etc. Perfect place for a vacation.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank ritz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Yorks
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 7, 2013

Positives : v. Good bar staff, rooms good and cleaned daily. Two pools with warmish water very clean. Food good on the whole.
Great deal of rehashed stuff, pick carefully, choose the fresh cooked meats and fish. Salads contain re presented meat and fish. STEVE ( one of the catering area supervisors), absolutely on the ball. Keeps things moving and very helpful to table location,which can be a contentious issue with other dining staff, especially one or two of the more arrogant waiters. Majority were fine, but we found them lacking in being polite or showing good manners around the dining experience.
We arrived in time for evening meal, where men have to wear FULL length trousers..... No exemptions! I only had one pair, which I used to travel in and had to wear them all week. This was not mentioned in the Mercury Direct brochure, nor was the fact that all inclusive does not mean what it says and it depends what arrangement your tour operator has with the hotel, CHECK THIS OUT before going. We found that there is also an all inclusive PRIVILEGE. You have to pay for the mini bar contents and tea or coffee in your room on just all inclusive. Bit of a 'con' really and you should get a list of your entitlements, we didn't and it caused a bit of hassle to establish this.
The beach over the road is not the best, in terms of crossing a formula 1 speed track, on a bend, only to find 'hawkers' selling DODOS, jewellery etc. all day long and various trips in competition with your travel rep.
We will not return, mainly, the whole thing is surrounded by hassle and if we had not met up with two super couples to share our experiences with, the holiday would have been poor. I have only told it as it is, I am afraid, but do check what you are getting from your tour operator, BEFORE you go. John, Thirsk.

Room Tip: Book or upgrade to a sea view room, whereupon you get wifi free, access to mini bar free, free tea...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lagoon5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction11, Directeur général at Casuarina Resort & Spa, responded to this review, March 8, 2013
We thank you for your review and would like to comment on the following:-

In general, your package is subject to a mutual agreement between the hotel and the Tour Operator and being based on a defined budget. The beneficiary (guest) must be advised of the contents of his package so as to avoid any misinformation.

Upon check-in at the hotel, you are remitted a document (in accordance with our Tour Operator) mentioning clearly to which package you are entitled (beverages list, opening and closing hours and other useful information).

All throughout your stay, your table had been set as per your requirements (first 2 persons, then 4 persons and finally a table for 6). All our F&B team (supervisors, head waiters and waiters) at the Boucanier and Tree Top Restaurants provide the best possible service to all our hotel guests as per the Mauritian hospitality.

As per our contractual agreement with all our Tour Operators, the dress code for men is long trousers compulsory at dinner time.

We have invested a huge amount of money on the Casuarina Resort & Spa beach which has been reprofiled recently further to an EIA (Environmental Impact Assessment). Our guests can relax, as from 08h00, under the 21 straw-huts on one of the most beautiful beaches of the North of the island, Trou-aux-Biches.

The pedestrian crossing which guests use to access the beach is a very secure one and up to international standards; we have not encountered any problem to date and children even use the crossing safely to go to the beach.

I met you personally at the swimming pool. We exchanged a few words and you seemed fully satisfied, as well as your wife of your stay at the Casuarina Resort & Spa.

~ The Management ~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 6, 2013

Only negative point is that we were not offered anything to drink upon arrival. We had been travelling for 24 hours, including over an hour transfer and were very thirsty. Thankfully things improved from there.

The room we were allocated was in a nice position with a spacious balcony, queen size bed and terrific shower. It was on the first floor but this wasn't a problem as the hotel had a porterage service. Room was very clean and bed linen and towels changed on a daily basis.

The food in the restaurant was plentiful with something to suit all tastes. The chef's would even cook you something if there was nothing to your taste. Breakfast was particularly good with an egg statiion and a pancake station.

The bar had very good service, particularly Patrice who made sure you never had an empty glass. All the waiting on staff were very friendly and helpful as were the reception and maintenance staff. We had a power failure in the room, this was sorted within ten minutes.

All in all I we would thoroughly recommend this hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 5, 2013

hate lizards got a phobia they were in the room couldnt sleep all night..this put me off.. juice on arrival not great..beach towels kiosk not attended most of the time..had to wait long before getting towels

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank dubleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction11, Directeur général at Casuarina Resort & Spa, responded to this review, March 6, 2013
We thank you for your review and would like to comment on the following:-

It can happen, during summer, to see some small Geckos in our rooms (not lizards). These small insects form part of the tropical fauna and are extremely harmless!

Our “Information Kiosk” is open from 08:00 to 18:00 every day for the free bath towel service. During period of very high occupancy, the stock of towels has to be renewed regularly.

~ The Management ~
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2013

We stayed at the Casuarina with friends from 15 November 2011 for two weeks. We booked our holiday with Mercury Direct including a 12 hour direct flight from Heathrow with Air Mauritius. The holiday was very relaxing, room comfortable with air con and tv (limited english channels). The gardens and room settings are delightful and the 2 swimming pools very pleasant and clean. The main thing that makes the hotel such a lovely place to stay is the excellent staff who cannot do enough for you particularly in the bar area and restaurant. The food in the restaurant is good although it can be a bit repetitive, however you can ask the staff for something different to be cooked for you. If going on trips try Vijay on the beach opposite the hotel, his prices are very keen compared to the main tour operators.

Room Tip: Advise that frogs near the pond can be very noisy
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John061248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 25, 2013

This is an average hotel, not so great.

Pros:

Cheap
Clean
Beach Facing

Cons:
Bad food
lot of hidden costs
Not so great staff

Hotel does not even provide even water bottles in the room. Also, even for the bath towels you need to deposit a hefty amount.

Room Tip: Better choose a good hotel if the money is not a constraint
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MayurKansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction11, Directeur général at Casuarina Resort & Spa, responded to this review, February 25, 2013
We thank you for your feedback and would like to comment on the following:-

In general, your package is subject to a mutual agreement between the Hotel and the Tour Operator and being based on a defined budget. The beneficiary (guest) must be advised of the contents of this package so as to avoid any misinformation.

Our hotel welcomes from many countries worldwide. We put at the disposal of our guests of Asian origin an “Indian Corner” every night at dinner time which consists of hot and spicy food such as: rice, vegetables, faratas, condiments, pulses, pickles, desserts. If you wish, you can also taste the dishes from our European buffet.

Bottled water is provided in the mini bar in your room but it is chargeable as it does not form part of your package.

A guarantee of payment by credit card is requested upon your arrival. This guarantee entitles you to credit consumptions at all our points of sales and from the mini bar in your room and, also, to get free beach towels.
In case you do not have a credit card, a cash deposit is requested so as to benefit from all these services.

Our hotel staff does its utmost so that all our guests have a most enjoyable stay. However, our guests are requested to stick to the package they have booked for. This is clearly mentioned at the time of check-in.


~ The Management ~
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Casuarina Resort & Spa

Property: Casuarina Resort & Spa
Address: 18 km from Port Louis, Trou aux Biches, Mauritius
Location: Mauritius > Pamplemousses District > Trou aux Biches
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Trou aux Biches
#6 Romantic Hotel in Trou aux Biches
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Casuarina Resort & Spa 3.5*
Number of rooms: 15
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Also Known As:
Casuarina Hotel Mauritius
Casuarina Hotel Trou Aux Biches
Casuarina Mauritius
Casuarina Trou Aux Biches
Casuarina Resort & Spa Mauritius/Trou Aux Biches

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