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“Perfect place for first time visit and great...”
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Review of Aqua sur Mer

Aqua sur Mer
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Aqua sur Mer
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Very good
8 reviews
Aqua sur Mer
Have Breakfast On The Balcony
Pool Aqua sur Mer
View From Roof Terrace
Aqua sur Mer
Aqua sur Mer
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Overview
Condo/Apartment -
Studio, 1 Bathroom, Sleeps 2
Trou aux Biches

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • German first
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English first
English first
French first
German first
Any
English first
Ducaconte...
Rome, Lazio, Italy
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“It was possible to find better...”
Reviewed November 12, 2014 for a stay in November 2014
3
people found this review helpful

We spent almost a week in the apartment.
First the good things: the place is clean (also If no change of towels and sheets in 6 days) the woman that is responsible is really nice and ready to help, as the taxi driver that did our transfers from and to the airport. He asked for a honest price and passed also in a supermarket to let us to buy some food: in general the flat is acceptable, also for position.

Now the 'not so good' things: also in the kitchen the 'tools' and equipment it's poor, normally in a rented flats you can expect to find sugar and salt, here also toilet paper was missing.
A really bad things is that Internet was almost not working, to open a page I needed 15-30 minutes, difficult to send mails or massages. I also wrote an email to the owner but no answer. At the end I had to use Internet in some bar or restaurant. I consider not honest write 'internet service' also if you know that is not working, but somebody told us that is common here.
The pool is small and dirty (but a so beautiful sea it's not important)

To conclude I think that the place is ok, not bad and not so good. My opinion is that for 60 euros for nights it's possible to find really better flats also in front of the sea. For this I say that I will not come back here again.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 6, 2014
Well we are very disappointed at this review especially because we work extremely hard too keep these apartments and complex up to a very good professional standard above what else in on offer and have been doing this successfully for the past six years ,we even have procedures were customers can leave a note for maid or inform her directly or use the free phone local phone to contact us so that if a customer has a issue we can sort it on the day depending on the time of day or by the next day for sure . As for the review customer he is right on one thing and we apologize greatly for that but for the other issues a little economical with the truth you will see for the following.

First our apartments are self catering apartments with a daily maid cleaning service when you arrive you will receive a welcome package of refreshments 2 beers 1 bottle of water 1 bottle of coke also milk  sugar and some tea and coffee you then have  washing liquid toilet paper and a bar of soap we provide an instruction and information sheet in French and English explaining among other things that once these things have finished that you will have to replace them yourself as you are staying in a self catering apartment with directions to the nearest supermarket Popo 10 minutes away never thought about salt but will now add this to the package .
As for kitchen tools and  equipment  we provide  1 small 1 medium and 1 large  saucepan 1 small and 1 medium frying pan spatulas and wooden cooking spoons  a set of 5 good cutting knifes salad bowls  and other kitchen essentials. Also included microwave kettle coffee maker and toaster also the following matching items matching because when broken we would replace the complete set are listed as following matching sets of dishes cups beakers wine glasses and cutlery to cater for  four people with tv hairdryer washing machine iron and ironing board included also
Rooms are cleaned daily but not on Sunday by the maid , bed linen and towels changed after every three nights or earlier if customer request this. But sad to say this is were we went wrong this did not happen with our reviewer the thing is it is not his fault the gentleman arrived on the Thursday and they were booked to stay six nights so his linen changeover as there is no linen change on Sundays would have happened on the Monday when the maid knocked at their door to clean and change apartment on the Monday they said they did not want to be bothered as they were staying in the apartment all that day so now the maid has to do the change on Tuesday and their last night of stay , well the maid thought that it  was a waste to do the change over as the linen would only be used for one night as they were leaving the following day so only cleaned the room on the Tuesday , we have now explained to her that it doesn’t work like that and the next time a customer request she does not do the room then she either hands the linen  to customer or leave the linen and towels in a basket in front of door so that this never happens again all I can say is we are very sorry for what happened to the customer with there linen changeover and will endeavour to the best of our abilities that this never happens again in fact it definitely must not happen again .
He also said he wrote an email to the owner about internet he did and we did answer him this is our exchange verbatim
(: Hello.
Internet is not working well, it is impossible to use. To write this message I had to go in a bar. Please try to solve the problem because I really need in the evening.
Thanks a lot! :)

Our reply below
 (:Hello I have just done a remote check internet there working fine but rebooted the modem anyway you should reboot what you have as you maybe having a ip address conflict ..Abi  :)
 
What we do when a customer lets us know that there is a problem with internet we will check it out as soon as we can which basically means as soon as we have access to a computer to do a remote check of modem and do a speed check and a tracert check which we did and found no problem at the time of his complaint which we answered and checked modem within 45 minutes of the complaint .
I was also at the complex the following day checked with my phone and laptop and everything was working fine with these two things .
What he was saying is that he was having a issue of very slow speed which either because someone was  uploading at the time or there is firewall or ip address issue as none of the other customers staying at the same time as this gentleman were complaining about any internet speed issues  or any other issue.
The thing is ( sad that it is ) we make the internet access one of our priorities as  this in the tourism industry is now the number one complaint hence the remote access so we can check at any time of day that the connection is up and working well and as we pay four times what someone would pay in Europe , we need to know we are getting value for our money so once something does go wrong we just call the local internet provider service Orange who will check at their end on their server or come out and do repairs within three working days . So I sort of resent the insinuation that somehow we are providing a inferior service on purpose I mean why on earth would we deliberately want to have a bad internet connection when we are paying a high cost for the fastest connection you can get in Mauritius at the moment I mean why would we be perverse to the our customers and ourselves in that way and what would be the advantage .
As for the pool over the time of the six days this gentleman was staying at the complex I happen to be there on three separate days as I was supervising some redecorating work and on all those occasions I saw nothing wrong with pool the pool was spotlessly clean on all those three occasions we also have a company that comes twice a week to check clean and keep up the chemical balance of the pool also the gardener cleans pool on the alternative days except Sunday.
As for he could get better for Euro 60 per night perhaps he could but then he only paid Euro 50 per night for his November stay and also our pricing is from Euro 35 to a maximum of Euro 55 for high season so Euro 60 is definitely not true or perhaps he was just mistaken .
We run a professional business all a customer has to do is phone one of our contact numbers via the free customer phone at apartment or leave the maid a note or just mention to the maid their wants and they will be sorted out in a timely fashion we want people to come relax and chill and enjoy there stay not frustrate them . Look its a much easier business for everyone to take the friction out of someones stay than to put friction in to there stay .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
patriciao...
Frankston, Australia
Level 6 Contributor
135 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Perfect place for first time visit and great value for money”
Reviewed September 29, 2013 for a stay in September 2013
4
people found this review helpful

We spent 6 nights at Aqua Sur Mer and were delighted with the location, the property and Cindy who looked after our every need and kept our place sparkling.

We had Unit 5 with a view over the pool and a glimpse of the beach across the road. The unit had everything you need for a comfortable stay including free wifi which was a bit slow to respond sometimes but overall worth having.

We were met at the airport and delivered to the unit late at night and from minute one we were impressed.

The supermarket and pharmacy are walking distance and a number of small restaurants provide excellent meals. The supermarket is excellent with plenty of fresh bread, cheeses etc and there are small fresh fruit/vegetable markets close by. The bus stops are a few metres either side of the front gates and buses run regularly to Pt Louis or to the north. Locals are the best source of advice on what bus to catch where as sometimes the Pt Louis buses go via the bus terminus so are heading in the opposite direction when you first get on. There are also taxis a plenty and we used them for long and short trips, working out a fare with the driver.
Aqua Sur Mer is opposite a rocky beach and a short, easy walk along the beach to a clean swimming spot. We enjoyed watching people making nets and bringing in their catch as it is still an active fishing place. People clean the area constantly and the local dogs are content to go about looking for scraps from the fishermen.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: I loved the clean. bright and spacious feel of the place
Liked least: The local roosters crowing early morning but they are everywhere
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poppy2k
London, United Kingdom
Level 6 Contributor
95 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Very clean”
Reviewed November 2, 2012 for a stay in October 2012
7
people found this review helpful

Stayed here and was very pleased with the cleanliness of the studio. The location was great for me as I had a car, so was able to get out and about easily.
The room was comfortable and modern but most importantly was spotlessly clean. I would certainly stay here again.

Value Location
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeverlyRa...
Benoni, South Africa
Level 5 Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Amazing, Affordable & Accessible”
Reviewed April 10, 2012 for a stay in April 2012
8
people found this review helpful

Great accommodation at a very affordable rate. Property is modern & spotless, well equipped & serviced daily. All amenities are within walking distance i.e. beach, restuarants, pubs, supermarket, bureau de change, post office, bus stops, police station etc. Property securely walled & gated.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: That we got exactly what was advertised with no hidden costs & complimentary beers, water, coke, milk in our fridge upon arrival - Thank-you Abi
Liked least: That we didn't book for longer.
Traveling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etienne M
Toulouse, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2018 for a stay in February 2018
Google Translation

Would you recommend this hotel to a friend?   Non.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
itzibitzi
zurich
Level 6 Contributor
405 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
Reviewed December 10, 2013 for a stay in September 2013
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: cindy und die super-sauberkeit
Liked least: probleme mit wi-fi
Traveling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gegre
Montpellier,France
Level 4 Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 28, 2013 for a stay in March 2013
Google Translation
5
people found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: propreté de l appartement
Liked least: manque de gardien la nuit
Traveling group: Seul(e)
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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