My family was checked in to the Ground Floor Apartment where the living & dining rooms have no air-conditioning nor fan. The ventilation in the living room is not acceptable as we can only use the bedroom air-con to cool down the living room in this extreme hot summer weather. We complained to the PIC & were told all the apartments have the same concept with no air-conditioning in the living room. We were suffered with severe water leaking issue in the 1st & 2nd night in the main bedroom & were offered to change to the 1st Floor apartment. Surprisingly, this apartment was fully equipped with air-conditioning in the living room. We paid 6 full nights for the apartment & deserve same level of quality of the services given. In addition, the towels on the floor are quite dirty with stain but can only be replaced after 4 days of stay. The most unaccommodating to the family was the toilet papers only been refilled once after we personally talked to the PIC & the cleaning lady informed they have no toilet paper supply.
My family and I stayed here for a month. The manager and staff were friendly and nice.
The unit was standard and no complaints. It was clean when we arrived and everything was in excellent condition. The walls are very thin though. We could hear our neighbors talking at night all the time. We could also hear their television and the movement of chairs that were dragged on the ground.
I would give security 1 star. They had trespassers on 3 occasions. The security guard was not always at the gate. That means you will have to get out of your car to open and close the gate. It became really annoying.
My biggest complaint is that this place was not ready when we moved in. They did construction work in the unit, changed the dining table (the original was perfectly okay), and delivered random pieces of things like a mirror. So it was clear that the inside of the unit was not ready for occupancy. This made living here very painful. The management should have ceased this when tenants moved in or they should have not rented the unit until all of the work was done.
Generally, there are a ton of nice places to stay in this country, so I would not recommend this place.