I would love to give the St Regis a glowing recommendation, as it is situated in one of the most beautiful areas of Mauritius and the rooms are fantastic, but unfortunately my experience of the 5 nights we spent there left me with mixed feelings about the place.
We booked a Junior Suite under Starwood Platinum, and although I realize that we are not guaranteed an upgrade, I was contacted the week prior to arrival by the butler service saying that we would be staying in a 1 bedroom St Regis Suite. My wife and I were of course very excited about the upgrade. On arrival we where taken to a Junior Suite. When I asked what had happened to the upgrade, I was told that we had been upgraded already which was not the case as we had paid for a Junior Suite. I explained that we had been contacted by the butler service prior to arrival and I had emailed again to confirm what room type we would be staying in. After a lot of confusion including me seeing on the check in form that our room allocation had been changed with "Tippex" we where told that there had been a mistake but unfortunately we would only be able to move rooms the next day. Its not an ideal situation having to move rooms as you cannot unpack and settle in. Upon moving to our new suite the next day, our new butler was not aware that we had moved in, and we bumped into him by chance. The room however was great, but the manner in which it was dealt with, was not in line with a resort of this nature. I realize that the resort is still new and there are teething problems but the service that we received from the staff was hit and miss, some where amazing, whilst others didn't seem to care less. The food we felt was also great at times, but at others very average, with the lunches being very basic for the prices that one was paying. Call me crazy but if you are paying close to $30 for a panini or $45 for a hamburger,they need to be good. All in all the setting is incredible and it's a well laid out resort with great rooms, but more effort needs to be put into ensuring a consistent level of service and food if one is paying for 5 star. St Regis Management, you are more than welcome to contact me to discuss in more depth a few issues we experienced with the above. Incidentally, we where never approached by any form of management throughout our stay to check on how things where going, which we thought was a little odd.
- Official Description (provided by the hotel):
- The St. Regis Mauritius Resort is situated on one of the most privileged locations on the south westerly tip of the island, on the pristine white natural beaches at the UNESCO World Heritage site of Le Morne, bordered by a turquoise lagoon. The resort's backdrop of Mauritius' iconic Le Morne Brabant Mountain is defined by a lush green patchwork of sugar cane fields encircling a series of lofty peaks that overlooks the Indian Ocean. ... more less
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- Also Known As:
- The St. Regis Mauritius Resort Le Morne