My wife and I stayed at the St. Regis in late November to early December. This new hotel was beautiful but not quite completed. The store and gaming area were still under construction and the whine of power saws made sleeping on the beach impossible. The staff were very friendly, however focused on formality rather than real service. For example, at the restaurants, someone was always there to take the napkin from the table and lay it across your lap for you, however 1/3 or our reservations were missed and food came out wrong 1/3 of the time as well. We had to call to have our room made up 5 times (literally 5 times!) one day before it was finally done, but turn down service was consistently executed.
I realize that the St. Regis is targeted at a customer segment that wants turn down service and "napkin service" and I certainly don' t care about these things. But I did expect them to be good at taking reservations (which are required at all but one restaurant there), cleaning rooms, etc. I assume that with time the new staff there will get better at execution of the basics there. But unless for some strange reason I am there to actually experience reasonable service there, I can't in good conscience recommend this beautiful hotel to friends going to Mauritius.
- Official Description (provided by the hotel):
- The St. Regis Mauritius Resort is situated on one of the most privileged locations on the south westerly tip of the island, on the pristine white natural beaches at the UNESCO World Heritage site of Le Morne, bordered by a turquoise lagoon. The resort's backdrop of Mauritius' iconic Le Morne Brabant Mountain is defined by a lush green patchwork of sugar cane fields encircling a series of lofty peaks that overlooks the Indian Ocean. ... more less
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- Also Known As:
- The St. Regis Mauritius Resort Le Morne