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“Mixed Feelings About The Paul & Virginie”

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Veranda Paul & Virginie Hotel & Spa
Ranked #2 of 4 Hotels in Grand Gaube
Certificate of Excellence
Essex, UK
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Mixed Feelings About The Paul & Virginie”
Reviewed October 19, 2013

This was our third trip to this island and we have a great deal of affection for it having married there some years ago.
However, this was our first time at Veranda Paul & Virginie (P & V) and we came away with mixed feelings about our whole experience.
The hotel is an arduous 75 minutes from the airport but at the P & V we were given the usual courtesies received in those parts, though the staff can be a bit pedantic at times. (This may be an over reaching desire to please or something lost in the translation).
The P & V is a very pretty hotel with a mainly wood construction topped by a thatched roof and a proliferation of colourful bougainvillea growing throughout the grounds.
We were shown to an upper floor room with a view of the bay, although all rooms are effectively with a sea view. This room was a new experience for us in that the clothes storage facility was to be found in the bathroom! There was not a drawer to be found in the bedroom itself and where the logic of open shelves and hanging rails in such a damp environment came from, I cannot think.
We did have other problems with our room which the management did their best to resolve.
The restaurant was probably the P & V's achilles heel in our view, since it did its best to please, but there was too much of the same for our liking. We realise that when travelling one will encounter various issues, but whilst a lot of the food was OK, we came home never wanting to see another grain of rice and one or two other dishes. Asian influence food is to be expected there, but not all the time. Pasta was occasionallya light relief. The breakfast choices were good and the kitchen anxious to please, but lunch and dinner were repetitive. Along with the relatively isolated spot of the hotel on the island, going out to get something different (Grand Baie being the nearest town of substance) was a bit of a mission.
Getting a drink, even on an all-inclusive basis, was another area we had trouble with compared to past experiences. A beach bar on the jetty that doesn't open until 11am - and closes at 3pm. It always took planning to make sure we had sufficient water in this hot climate and after 3pm we had to walk all the way to the hotel bar even though there was 2 hours or more of sun left. This jetty was also home to a pleasant little restaurant which only, unfortunately, served food for payment - pizzas at lunch and a la carte in the evening - even to us all-inclusive guests. A shame really that another system does not exist to encourage more people to use it.
The hotel bar was a unique experience to us. Situated in a cramped area with a supposed dance floor in the middle, customers were required to give orders and then told to go and sit down somewhere and as referred to by a recent visitor on the site asking 'what is all that about', I had to agree. Neither was it unusual to order a number of drinks only to be asked to sign for many more and then be told, 'it's not a problem, you're not paying for it'.
The hotel's title is from a book written in the 18th. century and a French / Mauritian story similar to Romeo and Juliet. It therefore attracts a lot of honeymooners. You could easily spot them as they were the bored looking ones in the bar or reception area of an evening clearly looking for something more lively, so once again, a trip to Grand Baie will be the answer. A DJ played for guests until 11pm. so if it is a loud, late night you are looking for, then it won't be at the hotel.
Mauritius strikes me as a generally gentile island, proud of its traditions and cultures and is very set in its ways, so full research should be carried out if you are looking for a 'lively' holiday.
The beach at this hotel is very small and the sand is not the powdery type we all hope for. Sea swimming is not really ideal from there due to lots of weed and rough coral and small rocks. Plastic or similar footwear is needed if you wish to explore in the pretty shallow sea inside the reef. We found a great spot around the excellent main pool and happily stayed there for the duration rather than battle for space on the beach.
There is a second 'infinity' pool in front of the main restaurant which no-one used. Whilst it looked impressive, they would be better to fill it in and extend the restaurant and bar areas to produce a seemingly much needed larger facility with a nice aspect. (apart from the rocks at low tide).

Mauritius is not the most commercially developed place you will ever visit, although building is going on all the time now. Most excursions are localised, historical or sea oriented.
We used the excellent Ashwin from the local taxi rank just near the hotel to show us around for the day and this can be obtained for about 1700 local (£35) for the day in his comfortable car. Like many others, he will show you the sights and wait patiently if you wish to explore.
Grand Gaube itself has little to offer the tourist, and as above Grand Baie town is the most developed in that part of the island and where we took our catamaran day trip from - booked through the hotel rep' which ensures a good day out on a quality vessel.
So, a curate's egg of a hotel really. Staffed, mostly, by willing, pleasant staff, it suffers from limited outlook and bureaucracy. Small things, such as no umbrellas in the room to enable you to get to dinner when there is a downpour as in our case indicate to us that it is a very localised enterprise catering for an international client base. In that respect, the management need to look at some broader issues of hotel catering and bring the P & V into the 21st. century.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PedroMacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, November 14, 2013
Dear Sir/Madam

Thank you for sharing your opinion of your stay at Veranda Paul et Virginie.

We have taken into account your feedback regarding the service provided by us at Veranda Paul et Virginie and we would like to say that we appreciate your frankness about your stay’s overall appreciation.

However, we would like to clarify a few things mentioned in your review.

You have stated that the room was a new experience for you. Yes indeed, with an open wardrobe in a spacious bathroom, I must say that it is more adapted to the easy going lifestyle of Mauritius, and in comparison to closed cupboards, it does not gather a musty smell. In a humid country like Mauritius, these are the type of things we must look into.

We are glad that you found the management’s response as quick as you would have liked. Regarding the buffet we would like to mention that we cater for an international client base and therefore the buffet is varied and always have lots of options to suit all our clients.
This being said, we have already conveyed your comments to the Chef, who is pleased to keep on improving the menu offer.

As for the beach restaurant, we want to underline that it is our ‘a la carte restaurant’ St Geran which you are in no obligation to use as the dedicated restaurant for All-inclusive clients is the main one, which is « Isle de France ». You cannot hold it against us to have an additional restaurant on offer. We would also like to point out that the St Geran opens at 11.00 and closes at 3pm, then re-opens at as 18hr30 until 23.30.
However our main bar is open from 11am till 23pm for all our in-house clients.


In regards to your comments stating that the bar is situated in a cramped area: We are sorry that you feel that way but the majority of our clients enjoy that area and we can’t, of course, please every one.

Finally, dear sir we thank you for your precious comments which will help us improve our service for our precious clients at Veranda Paul et Virginie.

We are saddened by the fact that you left with mixed feelings and we strongly hope to welcome you again at Veranda Paul et Virginie to make it up to you.


Sincerely yours
Kaviraj BHUNJUN
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Coelbren, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 18, 2013

Had a really relaxing holiday. It is ideal place to do absolutely nothing. The food was excellent and the staff were always very polite and attentive. We arrived early morning and were given the use of a changing room but our room was ready within the hour anyway. The room was very nice and we had a pleasant view.
There have been some reviews which mention the noise from the road at the back of the hotel i.e. dogs barking and the locals making some noise. We did experience the dogs barking on the first couple of nights but it was not a really a serious problem.
At one end of the hotel (the left side looking at the front of the hotel) and only on some evenings a few of the locals used the steps going down to the beach to gather together and make music (not radios). Our room was very close to this area. We heard a drum and something similar to a trombone and some singing. This only added to our enjoyment as we could see them enjoying themselves. The police station is only 50 metres away and maybe this is the reason the music stopped at about midnight.
Trips - quite expensive e.g. A submarine trip cost about £88 per person for 45 - 50 minutes and we went down to a depth of 35 metres. Saw a sunken ship an old anchor and some coral. The visibility was not all that good. A certificate and photo can be bought for about £10.
To tell the truth this particular trip wasn't really worth it but it's ticked off the bucket list.
We did two other trips which were very interesting i.e. to the north and then the central and southern parts of the island taking in Port Louis and several other places.
Outside the hotel you can catch a bus to Goodlands a colourful town 15 minutes away. It has a local market on Tuesdays and Fridays. The bus conductor kindly pointed us in the right direction. It was less than 100 metres away from the bus depot. On other days it's worth getting off the bus in the middle of Goodlands just to have a look around. Keep your eyes peeled for the Hindu (?) temple.
One dissapointing aspect of our holiday was the beach which was rather small. We never had any problems getting sun beds though. The sea is tidal and is quite shallow. We are avid snorkellers and to get to the coral reef you have to go out to it in a glass bottom boat and then can only snorkel from it if the conditions are OK.
We did go out once and saw a turtle under the boat but could not snorkel because the conditions were not quite right. on a further two occasions we tried to book a place on the boat but it was full so in the end we didn't bother. The coral reef is too far out to swim to and there are many local boats using the area between the beach and the reef.
We went for a few walks outside the hotel (during the daytime) and always felt safe. The local were always polite and we were never approached by anyone trying to sell something.
Prices in the hotel shop are expensive e.g. A hardcover book about Mauritius was on sale for abot £16 and I got it at home for £6.
If you are into T shirts, beach towels etc get them at the market in Goodlands or on a day trip. You will be able to haggle them down quite a bit.
Overall we had a nice time and found Mauritius interesting and would recommend this hotel if you want a relaxing holiday.

Room Tip: The quiet rooms will be nearest to the beach and furthest from the road.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank rroger-rrocket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, October 29, 2013
Dear Member of Trip Advisor,

Thank you again for choosing Veranda Paul et Virginie. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and they were happy to hear that they contributed in making your stay enjoyable.

We look forward to welcome you again.

Kaviraj Bhunjun
Hotel Manager
Veranda Paul et Virginie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2013

We have just returned from a fantastic holiday! Agree with other reviews, the drive is a long one from the airport, but as soon as we arrived we were welcomed, given fresh flannels and welcome drink, and well informed by staff (Usher) etc. We arrived mid-morning, but we were able to check into our room straight away which was great after all the travelling and given all the details of our all inclusive package which was great as we knew what to expect immediately. Holiday is in a lovely location, with beautiful views, we were on the 1st floor and had a fantastic view over the hotel and beach.
Food was excellent, a great variety and different everyday, always freshly cooked. Definitely enjoyed the 3pm-5pm pancakes!!! Bar service could be a little erratic, but overall we found the staff extremely helpful and friendly. We also had a packed lunch when going out for the day which was lovely, and bigger than we thought it would be!!!
Very much enjoyed the meal we had at the beach bar/restaurant as well.....this wasn’t included within the AI package, but AI customers did get a discount. Well worth a visit even just once on the trip. Food was beautifully done and was a little more intimate than the main restaurant.
Mauritius as a destination was just right for us, very relaxing and great climate, and also things to do if you wanted to - would recommend the country, and this hotel!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, October 29, 2013
Dear Member of Trip Advisor,

Thank you again for choosing Veranda Paul et Virginie. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We look forward to welcome you again.

Sunny greetings

Kaviraj Bhunjun
Hotel Manager
Veranda Paul et Virginie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2013 via mobile

We had a fantastic time on our honeymoon at this lovely hotel. The food was amazing en the staff is friendlyand efficient and pays attention to detail. I do not understand what people are complaining about - it provided pure relaxation from start to finish and we were spoilt the whole week through! They deffinitely exceeded their three star rating!!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeanneT89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, October 29, 2013
Dear Member of Trip Advisor,

Thank you again for choosing Veranda Paul et Virginie. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and they were happy to hear that they contributed in making your stay enjoyable.

We look forward to welcome you again.

Kaviraj Bhunjun
Hotel Manager
Veranda Paul et Virginie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norfolk
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 11, 2013 via mobile

After a long drive it was lovely to be greeted with fresh flannels and a welcome drink on our arrival. The hotel is set in beautiful grounds with wonderful views. Usher showed us round and explained the services on offer. We were surprised with a bottle of wine and an anniversary cake which was a lovely touch. We really couldn't fault the service we received from all the staff from Marie nollee, billy,rishi,awmee,man and nitash and many more. They are there to help you make your holiday what you want it to be. Would recommend doing the boat trip to the island from the hotel,BBQ lunch on the beach and a spot of snorkeling on the way with one or two glasses of jungle juice and a slow sail back with songs from john baptist made for a rememberable day.

Stayed October 2013, traveled as a couple
Helpful?
5 Thank NorfolkFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, October 29, 2013
Dear Member of Trip Advisor,

Thank you again for choosing Veranda Paul et Virginie. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to the team and to Marie Noelle, Billy, Rishi, Awmee, Man and Nitesh in particular they were happy to hear that they contributed in making your stay enjoyable.

We look forward to welcome you again.

Kaviraj Bhunjun
Hotel Manager
Veranda Paul et Virginie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 11, 2013

Ignore all negative reviews and read this one...
Okay it takes an hour or so to get from the airport to the hotel, use the time to look at the country and the people. Once at the hotel you will be given a tour by by one of the staff (would be better if the tour was done after you had time to freshen up having travelled for nearly 24hrs).
Rooms all have a sea view - best ones are from 2nd floor obviously - even the ground foor do to a lesser degree but they can just walk out onto the pool or to the beach. Rooms are spacious clean and regularly maintained.
Mini bar is checked every morning and refilled.
Most meals are buffet self serve and are Mauritian styled in particular evenings. My partner is not an "eat anything" like me however the choice was excellent and she had no issue finding her likes.
Service at table is excellent, drinks are replenished promptly.
We were all inclusive and the hotel operates this between certain hours however nothing to onerous to get used to - just ask any of the helpful staff to explain and they will.
The hotel is very peaceful and is aimed more at couple rather than young familys.
One criticism and not of the hotel but of the selfish people who have to 'reserve' their sunbeds before breakfast by putting their towels down. There are plenty of beds and plenty of signs asking you not to do this. So very tempting to deposit their towels in the pool.
Entertainment in the bar of an evening is light and fun if you want to join in or just sit and watch with a drink or two.
In summary this is one hotel of many visited over the years where I have no hesitation in saying I will visit again and it will be soon.

Stayed September 2013, traveled as a couple
Helpful?
7 Thank JTR6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, October 29, 2013
Dear Member of Trip Advisor,

Thank you again for choosing Veranda Paul et Virginie. The team and I are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We are very happy to read that you plan to visit us again and we look forward to welcome you in a near future.

Sunny Greetings.

Kaviraj Bhunjun
Hotel Manager
Veranda Paul et Virginie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 10, 2013

Just back from 8 days all inclusive in this lovely hotel .The food served at the buffet was great for us as we like spicy indian food but may concern guests who don't like so highly flavoured food. The beach is small but good but not great for swimming because of all the corral. but they have a Lovely swimming pool anyway,most of the staff are very friendly and helpfull. Only complaint was the terrible bar service, one night I waited 45 min before they took my order even after going up to the bar, the bar staff are useless and don't have a clue and are more interested in putting through till receipts than serving guests. They dont look at who comes into the bar and serve guests who have just came into the bar while ignoring others who have been waiting ages . The most drinks I ever got was 4 beers for my night and that was even after tipping. Honestly the worst bar service I have ever seen after 40 years of travelling and working all over the world. Don't use the hotel taxis as they are much cheaper if you flag down the ones in the street and bargain with them I was 400 ruppes cheeper going to grand bay than the hotel wanted. The buses are fun and cheap ,the 1 hour jurney to Saint Louis costs about 30 ruppes and they run about every ten mins.

Room Tip: We upgraded to a privalidge room which was verry roomy and worth the small exstra we had to pay
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Veranda Paul & Virginie Hotel & Spa, responded to this review, October 29, 2013
Dear Member of Trip Advisor,

Thank you again for choosing Veranda Paul et Virginie. The team and myself are delighted that you have enjoyed your stay with us, despite the few inconveniences that you mentioned and we thank you for sharing your impressions with the Trip Advisor community. We will work on the few issues that you mentioned as we strive for ultimate guest satisfaction. We would forward to your next visit.
Sunny Greetings

Kaviraj Bhunjun
Hotel Manager
Veranda Paul et Virginie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Veranda Paul & Virginie Hotel & Spa

Property: Veranda Paul & Virginie Hotel & Spa
Address: Royal Rd, Coastal Road, Grand Gaube, Mauritius
Location: Mauritius > Riviere du Rempart District > Grand Gaube
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Grand Gaube
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Veranda Paul & Virginie Hotel & Spa 3.5*
Number of rooms: 81
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Also Known As:
Veranda Paul And Virginie Hotel & Spa
Veranda Paul & Virginie Hotel Grand Gaube
Veranda Paul Virginie Grand Gaube
Paul Virginie Hotel
Veranda Paul & Virginie Hotel & Spa Mauritius/Grand Gaube

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