We are Americans who traveled halfway around the world to experience Mauritius in mid-January, 2013. We were extremely disappointed by the Shandrani. The facility is a 3 star property at best largely due to its location (despite the resort's defense of its 5 star capability) and lacked polish in the grounds, amenities and staff interactions.
Regarding our "Superior Beachfront Room".....we were initially given a tiny room in what we incorrectly assumed was of top quality based on its designation as superior. What a total let down. It was in such desperate need of renovation it was pathetic--from the size, to the decor, to the moldy smell, to the slippery tile floor that stayed slick due to the ancient air conditioning system, to the malfunctioning balcony door that closed and locked while we were outside and stranded us for 45 minutes before we were able to flag down help.
We went online and discovered that a portion of the property's rooms had recently undergone renovation. My husband had two tense exchanges with the manager, Jean-Paul that resulted in us moving to a newer room (in the Deluxe category) with no view for no additional tariff (initially, Jean-Paul claimed they needed to charge us a 40 Euros/night tariff to which we strongly and successfully objected despite his extreme defensives of the caliber of his Superior Beachfront rooms).
Regarding the food and the Serenity Plus all-inclusive program. The food and staff at the Grand Port buffet were beyond subpar even at breakfast. Anyone who feels the need to proceed with a stay at the Shandrani after reading my review must persist in securing dining reservations with the hotel two weeks before arriving...else be prepared for ample experiences at the awful Grand Port. We did so through our South African tour operator and had to grapple with Jean-Paul via email over reservations even before we started our holiday. Foreshadowing of what would be in store for us. Take note that you will need a South African contact to secure your dinner reservations in advance as this option is not open to Europeans or Americans for that matter. Jean-Paul initially tried to excuse our request for early reservations until our South African agent pushed back on him insisting that she guided us to the Shandrani, etc. Even after all of this reservation battle, the food at those restaurants was sparse and of average quality. The resort was only 30% full during our stay, but we heard horror stories from some of the more socially-adjusted staff of hour-plus waits for lunch during "busy season".
It's unfortunate that the Shandrani was our introduction to Mauritius as we do not have positive impressions of the country at all based on our experience. We are disappointed that we missed out on the splendor of the island that other properties could have offered.