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“Subpar Experience at Shandrani” 2 of 5 stars
Review of Beachcomber Shandrani Resort & Spa

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Beachcomber Shandrani Resort & Spa
5.0 of 5 Hotel   |   Blue Bay, Blue Bay, Mauritius   |  
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Ranked #1 of 2 Hotels in Blue Bay
Certificate of Excellence
Seattle, Washington
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Subpar Experience at Shandrani”
2 of 5 stars Reviewed February 8, 2013

We are Americans who traveled halfway around the world to experience Mauritius in mid-January, 2013. We were extremely disappointed by the Shandrani. The facility is a 3 star property at best largely due to its location (despite the resort's defense of its 5 star capability) and lacked polish in the grounds, amenities and staff interactions.

Regarding our "Superior Beachfront Room".....we were initially given a tiny room in what we incorrectly assumed was of top quality based on its designation as superior. What a total let down. It was in such desperate need of renovation it was pathetic--from the size, to the decor, to the moldy smell, to the slippery tile floor that stayed slick due to the ancient air conditioning system, to the malfunctioning balcony door that closed and locked while we were outside and stranded us for 45 minutes before we were able to flag down help.

We went online and discovered that a portion of the property's rooms had recently undergone renovation. My husband had two tense exchanges with the manager, Jean-Paul that resulted in us moving to a newer room (in the Deluxe category) with no view for no additional tariff (initially, Jean-Paul claimed they needed to charge us a 40 Euros/night tariff to which we strongly and successfully objected despite his extreme defensives of the caliber of his Superior Beachfront rooms).

Regarding the food and the Serenity Plus all-inclusive program. The food and staff at the Grand Port buffet were beyond subpar even at breakfast. Anyone who feels the need to proceed with a stay at the Shandrani after reading my review must persist in securing dining reservations with the hotel two weeks before arriving...else be prepared for ample experiences at the awful Grand Port. We did so through our South African tour operator and had to grapple with Jean-Paul via email over reservations even before we started our holiday. Foreshadowing of what would be in store for us. Take note that you will need a South African contact to secure your dinner reservations in advance as this option is not open to Europeans or Americans for that matter. Jean-Paul initially tried to excuse our request for early reservations until our South African agent pushed back on him insisting that she guided us to the Shandrani, etc. Even after all of this reservation battle, the food at those restaurants was sparse and of average quality. The resort was only 30% full during our stay, but we heard horror stories from some of the more socially-adjusted staff of hour-plus waits for lunch during "busy season".

It's unfortunate that the Shandrani was our introduction to Mauritius as we do not have positive impressions of the country at all based on our experience. We are disappointed that we missed out on the splendor of the island that other properties could have offered.

Room Tip: My first tip is to choose a different hotel for your stay. If you must stay at the Shandrani, my sec...
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank ABG_SEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,668 reviews from our community

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Warrington
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed at the Shandrani between 22nd January to February 1st. When we arrived the hotel was incredibly quiet, only I believe about 25% occupied. Towards the end of our holiday it began to increase its occupancy, mainly with young families.

Of course I had carefully researched the Shandrani before we booked and there are many excellent features this hotel possesses. It is set amongst lovely tropical gardens, probably the best we have stayed in. The lobby area and infinity pool and view of the lagoon beyond it are truly beautiful. The food was some of the best we have had, and my wife is a vegetarian who delighted in the food available to her. The staff are really so very friendly, including the reception staff, the superb staff in the Blue Bay Bar and the staff in the main buffet area. Our room was not a refurbished one as we requested but it was very comfortable and was kept spotlessly clean by Farooge. The grounds of the hotel are really extensive and I particularly liked finishing my day fishing on the wild beach. The all-inclusive package is a really excellent given the quality of the food, the many opportunities to eat during the day and the premium wines and spirits available. The free Spa treatment was wonderful.

When we arrived at the hotel it was mainly French people there all good mannered and polite, with a sprinkling of Australian, English and German. Later families with young children arrived. This changed the ethos of the place but children were good mannered with parents who involved themselves with them. We had over a week of good weather and then a cyclone many miles to the north of the island created a front, which made it windier, wetter and cloudy. I would have been really disappointed if this weather had been the norm for the whole of our stay. Sadly, it looked likely to continue beyond our departure.

Were there any negatives to Shandrani? Of course, as there is to all hotels. It is in the take off path of the airport and at first this shocks you and spoils the notion of a ‘paradise.’ However, there are not that many flights and as has been said before you do get very used to it. What effect the airport expansion will have I do not know, but they are anticipating many more flights. Compared to a stay in the Maldives we had the snorkeling is not that good. Motor boat traffic and low tides seriously restrict swimming from the shore and the free snorkeling trips from the boat still limit what you can see due to currents and boat traffic. At this time of year the weather in Mauritius, especially the south east, can be unstable and it’s a long way to go on holiday to have this risk, though it is always warm. Also had the number of children when we left been the norm for our full stay it would have changed my perspective of the holiday, but remember the grounds are vast and finding a quiet area round the Sirius bar and pool is no problem. Also specifically for me, south east Mauritius is not a good fishing area, despite two boat trips and many sessions from the shore I had little success. On the question of coral preservation why is it that areas like Cuba and Mauritius allow fish feeding. This is totally banned in Egypt and the Red Sea for if you feed the fish they no longer clean the coral effectively and the coral can die. My advice would be don’t kill the goose that provides the golden egg – look after your fish stocks (keep out foreign long liners and trawlers) - and do what is necessary to preserve the coral!

I would suspect that the provision of a great all-inclusive package is Beachcombers attraction to combat some of the negatives I have mentioned. But I would like to stress we really thoroughly enjoyed our stay. We did not do any trips for once but those who did boat trips and other excursions spoke well of them. There are some sellers on the beach but this is not high-pressure stuff and some sellers were real characters. Unfortunately one party of Russians in the Sirius restaurant one evening were appalling in their attitude to the staff and other guests – utterly rude and selfish but thankfully this was an isolated incident. The staff are wonderful and deserve respect and appreciation. The al la carte restaurants were really nice but we preferred the informality of the main buffet. However, this was closed for several evenings during our stay. The official reason for this was supposedly some refurbishment but it appears the real reason was the low residency for much of our stay made it uneconomic – this was disappointing but believe me you do not go hungry at Shandrani.

To finish I would like to thank all of the staff for their genuine friendliness, efficiency and grace, greatly helping us to have a lovely holiday – we really appreciated it.

Mick and Chris Addison

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank HappyTravellers8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 5, 2013

Hi,I have been to this hotel 5 times, once with no kids, and then subsequent trips with children adn extended family. I am going again in March. It is a great hotel, the all inclusive is of a great standard. The beaches are lovely and for a great holiday you cannot fault the place. It is 10 mins from the airport and planes do fly over but it is not an issue. If you are thinking of going to this place, please do.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank SuntanQueen25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 5, 2013

We chose this hotel on a personal recommendation, which we found to be fully justified. The room costs are not cheap but once in, everything - food, drink, water sports and all - is included. You can be swimming from one of the hotel's various beaches, and a man in a little electric vehicle like a milk float will drive up and ask if you want any cold drinks - complimentary of course, like everything else (except tobacco).There are large numbers of extremely helpful and willing staff around to assist. My wife was very enthusiastic about the quality of the massage in the spa (it was her first visit to Mauritius and she says that when she returns, it has to be the Shandrani). Definitely we would recommend.

Room Tip: All the rooms are in villas ranged along the shore-line from the main reception, dining and bar area...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank peternicholson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 4, 2013

We had a very nice time. Wonderful hotel, our rooms was deluxe room and very nice. We had wireless in the room. The foods and all restaurants were very delicious. Very friendly people and helpful. Everything was very clean. Water sport activities very nice and free and charge. We recommend the hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with OIT Hotels

Helpful?
5 Thank Tuefekci-Bastas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 4, 2013

The Shandrani is a fabulous to die for holiday i went for 2 weeks amazing lots of activitys please come to this hotel beautiiful views lovley restraunts
Staff= Amazing
Room= AMAZING
Beaches=AMAZING
Over alll satifaction = AMAZING
I live in England this hotel is way better then the ones here

Room Tip: All rooms are equilly amazing.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank 2Rumba2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Scotland
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed January 2, 2013 via mobile

We returned to Shandrani in November 2012 having previously stayed in 2008 and were slightly worried would not be as good , but in fact was even better. The staff are great, additional restaurants give added choice the choice of food is exceptional and the rooms are clean,spacious and very comfortable. We had a very relaxing time and took advantage of the island taxi trip which we asked to include Walk with Lions, this was a truly fab experience in that does what says on tin! 8 of us plus 2 Rangers and a stick each!!!! Walking in wood with two 4 year old white lions, getting to touch them and watching play was awesome highly recommend.
We would definitely not hesitate to recommend to anyone wanting relaxing holiday, great location and great food & service, the Spa was fantabulous, after our free half hour we went back for 2 more - bliss. The noise from aircraft is only on take off and it never bothered either of us, gone before you realise they are there. if Not been before you in for a treat.

Stayed November 2012, traveled as a couple
Helpful?
1 Thank WendyPerth_Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beachcomber Shandrani Resort & Spa

Address: Blue Bay, Blue Bay, Mauritius
Phone Number:
Location: Mauritius > Grand Port District > Blue Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Blue Bay
Price Range (Based on Average Rates):
Hotel Class:5 star — Beachcomber Shandrani Resort & Spa 5*
Number of rooms: 327
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Also Known As:
Shandrani Hotel Blue Bay
Shandrani Hotel Mauritius
Shandrani Blue Bay
Beachcomber Shandrani Resort & Spa Mauritius/Blue Bay

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