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Maritim Resort & Spa Mauritius
Ranked #2 of 6 Hotels in Balaclava
Certificate of Excellence
Reviewed April 23, 2007

Stayed at the Maritim as the final part of our honeymoon in Oct 2006 and was a little disappointed after the luxury and level of service of our South Africa small guesthouse accommodation.

Disappointment was mainly with our standard room - fairly small and not properly maintained. The bath did not drain properly and there was no bath plug so you could not have had a bath even if you wanted to. Definitely needed 'spruceing up'.

Resort itself was well laid out, pool was freezing and was usual charade of towels on sun loungers early and no bodies lying on them till hours later. The beach was nice and less crowded and the hawkers there are the politest ones I have ever met, didnt try any sort of coercion at all - no fun!

Food was ok, fairly average buffet fayre really, the cafe on the beach did nice lunches.

Take a wander around the grounds and see the ruins of a french arsenal, very pretty and noone else seemed to leave the beach so we had it to ourselves. I agree with previous comments about the giant tortoises being kept in too small an enclosure - there were far too many of them and it just didnt seem right really.

There was an average of about 3 weddings a day that seemed a tad like a conveyor belt, but those marrying seemed happy enough with that. According to the hotel at any one time there is more than 50 honeymooning couples staying at the maritim so for anyone assessing the mood of the resort, I would say def suitable for couples and not singles/families.

Overall the resort just felt 'packagy' and there was no real wow factor for me, but I do acknowledge that a large hotel will never be able to compete with smaller accommodation for service levels. I guess in large hotels you could be anywhere in the world and for me thats no longer enough on a holiday.

  • Stayed: October 2006, traveled as a couple
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3  Thank mad_lovy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,556 - 2,562 of 3,591 reviews

Reviewed March 31, 2007

We have just returned from a 2 week stay in the Maritim Hotel in Mauritius. It surpassed our expectations in every way. The staff were friendly, from the gardeners up to the management and nothing was too much trouble, right down to organising a tailor to come to the hotel to arrange wedding attire for the men in our party. The comfort rooms were pristine clean, we felt no need to upgrade at all. The food in all the restaurants was top class and there was good enterainment every night. We all enjoyed the water sports, particularly the scuba diving and a fishing trip which we organised through the glass bottom boat captain - so much more fun than the organised 'deep sea fishing trip' that was very expensive. The hotel also arranged a mini bus for a tour round the south side of the island with driver and guide for approx £9 each (10 of us in our party), which normally would cost £43 each arranged through White Sands Tours. We felt this was wonderful value and we saw exactly what we wanted, rather than being taken to the tourist shops en masse.
Make sure you go on a diet before you go, the food and the cocktails bar are absolutely wonderful.
We hired bikes from the hotel and went for a 5 km ride to a local beach. You must visit the giant tortoises and other animals in the grounds of the hotel, we felt they were well cared for.

  • Stayed: March 2007, traveled with family
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12  Thank sammisandwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2007

My partner and I spent 11 nights at the Maritim from the 4th to 15th March 2007. On arrival in Mauritius in a rain storm, we were told of the cyclone that had virtually shut the island the previous week, and warned that the weather could be very indifferent over the time we were staying !!

The hotel looked quite spectatcular driving down the long driveway towards reception. We were dealt with courteously and efficiently on arrival, and had our room allocated after all the voucher exchanges etc within 20 minutes. Cool towel and refreshing cocktail were welcomed after the long journey.

Room was adequate (although it did have a musty smell all the way throughout the stay), not sure that this was due to the cyclone, but there was a dehimidifier in the room and on all the time we were there. Room servicing was excellent, three times a day, and extra towels etc on request.

We were on an all inclusive package, and as has been mentioned previously you cannot get drinks/food without it, however this is not as imposing as a lot of people make out, just make sure you have it. We did forget it one time, and the waiter just asked for the room number and name, and we were okay.

Meal quality was mostly very good, at the Belle Vue restaraunt, usually plenty of choice and enough to satisfy all tastes. Did have a couple of nights where there wasn't anything I really wanted (but maybe that was me just being too choosy !!). Had lunch in both the quarter deck and La Maree, both very good and more than adequate.

One gripe, and it's the usual about the reservation of sun beds ! It states in the hotel literature that under no circumstances should sun loungers be reserved, and the hotel staf would remove any towels that were placed and not been used within 2 hours. This doesn't happen, beds are reserved from as early as 07:30, and not used until the afternoon. Unfortunately, it's a case of if you can't beat them, join them, which is not what you should expect in a hotel of this star rating. Pool side loungers are very good, with very comfortable mattresses. Spent most of the time on the beach, and these loungers are very good too. Also service of the beach guys, with cold towels, drinks service was excellent.
Snorkelling was very good, although a lot of the coral is dead, there is re-growth, and quite a good range of sea life to view (have been spoilt by the Maldives, but this was very good).

Only slight complaint that we had was trying to extend the availability of our room for an extra 5 hours due to a late flight. we followed the process as described in the hotel literature, and asked at reception two days prior to departure about this, and asked themto note we'd like to take up the facility (extra 1000 rupees). We were told to go back the following day when they had done the room allocations. We did this and were told that all rooms had been allocated and there was nothing available (in quite a rude manner). We were not happy with this and returned to reception and asked someone else if it had been noted against our room the request from the previous day, it hadn't !! This was soon rectified and we were then told we could keep the room, until 18:00. Would suggest to anyone to not take no for an answer if you do need to keep your room. There is a shower room/changing room for late check out, but it does allow you time to pack later and chill out.

All in all, a very good hotel, excellent service (most of the time), and would recommend this to other travellers. Do check out the waterfall, stables, ruins and tortoises around the grounds, it's well worth it.

  • Stayed: March 2007, traveled as a couple
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15  Thank Shamu63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2007

I am a travel agent, I go away about 5 times a year, fav place is Maldives, really thought when we booked this it would be better than Maldives, I paid for a limo to and from the Airport, they dont do limos, but we had a top of the range BMW, our driver was great, but was not what we had paid for, the Maritim was a bit of a rip off, so make sure you go all inclusive or it will cost you dearly, As we walked around the area to get our bearings, there along the path way was a huge dead rat, i did complain, also about my room, as nothing like in the brochures, when i checked out i wrote a letter to the management, as i have never said i am a travel agent, i want better, i like to be treated as normal. On my return home i got a reply which stated if the manager knew i was a travel agent i would of got a better room, it is a nice place to go but not a dream holiday, also it is not a sandy beach it is shingle and rocky so take shoes or you will have to pay high prices in hotel shop for them, this is not a wind up, i still the emails from the manager, if you are thinking of booking this as a honeymoon DONT BOTHER its ok, just not special if you would like any more advise you can contact me @ ladymuk@aol.com, since i have been back to work i have not sold this hotel at all,

  • Stayed: September 2006, traveled as a couple
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9  Thank ladymuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2007

I would have put Excellent for the overall experience BUT we lost a week due to the Cyclone nearly hitting.

I will try to concentrate on things no-one else has.

The beach is very sharp and beach/sea shoes are a must but this doesn't take anything away from the place its beautiful.

You must carry your All-inclusive card with you at all time, even if they remember you, they take the card for everything that is ordered, after signing a chit they then return it to you.

It wasn't as humid as we expected but a couple of the nights when the wind dropped completely it was extremely stuffy and we had to go back to the room (prestege room was lovely).

Don't go in February if you want good weather, we only had 3 good days and the rest was rain, rain, rain. the staff are excellent and couldn't do enough for us. We spent 4 days in our rooms,lobby and conference room only as everything shut down for storm. When you consider the eye of the storm came as close as 125 miles away, that inconvenience was nothing.

The Quarterdeck bar closed down due to flying glasses etc., the Le Maree restaurant on the beach closed down and even the main restaurant closed down, the staff that couldn't get home stayed for 3 days sleeping on the floor of any spare rooms and never stopped for a minute.

The few good days we had were extremely hot and i've never experienced such extremely intense sun (we are widely travelled) so please please take a very high sun cream factor. We even got burnt when it was cloudy.

There were a few weddings whilst we were there but wouldn't recommend it for this time of year - seems a shame to spend all that money and have it cancelled.

The shuttle (which are taxis and not included) to Port Louise cost £10 return and they only give you 2 hours to look around. Any extras will cost so beware if yr not all-inclusive, even the hotel is expensive - very!!

Overall its a beautiful place and recomment it to anyone.

  • Stayed: February 2007, traveled as a couple
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9  Thank PEN54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2007

hotel is lovely nice grounds right on the beach . We booked deluxe room and are glad we did as lots of people dissapointed with standard rooms especially size of bathrooms ... we arrived at about midnight from south africa plane had been delayed a bit and we were all after a beer . The bar is due to stay open until about 1 am so thought we could all relax abit , but when arriving and ordering staff started to look at watches and were not too friendly, thought this was due to late hour so thought no more of it.
however this did seem to be the general reaction of staff throughout stay, bit of a shock after the lovely friendly people in south africa. The hotel does operate a no tipping policy but thought we'd give it a go to see if this warmed up the staff.... it did ....a bit....
The buffet restaurant does offer a wide range of food and all pretty good but La Maree on the beach is superb .... especially the scampi curry . You do have to pay for food here but drinks are included as long as you stick to the all inclusive drinks menu average cost starte and main for two about £25.
The entertainment was all good . The amount of water sports included is fantastic.
The big thing with the all inclusive is you will not get anything without your all inclusive card .
overall we had a lovely stay here just a shame staff weren't more friendly.

  • Stayed: February 2007, traveled as a couple
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9  Thank Shimbahills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 14, 2007

Arrived at the Maritim early on 29th Jan and wish I was still there!!! We had 2 weeks of absolute relaxation in Paradise!
The hotel and staff are exceptional, but don't know if paying for a deluxe room is worth the extra money. The food was exceptional as was the service. We will definately be returning but maybe not in Feb, VERY HUMID!

  • Stayed: February 2007, traveled as a couple
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14  Thank angeline p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maritim Resort & Spa Mauritius

Address: Turtle Bay, Balaclava, Mauritius
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Balaclava
#2 Spa Hotel in Balaclava
#2 Luxury Hotel in Balaclava
#2 Romantic Hotel in Balaclava
#2 On the Beach Hotel in Balaclava
Price Range: $323 - $1,072 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 215
Official Description (provided by the hotel):
Sparkling sandy beach, tropical gardens and the crystal clear turquoise waters of the Indian Ocean... Live the essence of a great island escape!Immerse yourself in this luxurious five-star beach and spa resort gently nestled within a picturesque private estate along the protected marine park of Turtle Bay.Enjoy a prime location on the sunniest and sheltered Northwest coast of the island between the capital Port - Louis and the lively village of Grand Bay and indulge in the pure nature of the historical estate of 25 hectares awarded 'Most Beautiful Garden of Mauritius'. Be spoilt by world-class accommodation with 215 luxurious rooms and suites as well as an exclusive villa, all sea facing and elegantly designed ...ideal to embrace the tropical ambiance of the island. Savour endless culinary delights during your journey with an exceptional selection of five exquisite restaurants and three bars ranging from 'feet in the sand' beach restaurants to Asian fusion and the exclusive fine dining restaurant 'Chateau Mon Desir'.Pamper yourself in its 'Maritim Tropical Flower Spa', an oasis of wellbeing offering exclusive treatments and stunning facilities to relax and unwind.Those seeking for active holidays will benefit from an infinite range of land and water sports offered such as horse riding, golf, archery, water ski, diving and many more!Whenever you are looking for relaxing or active holidays, this 5-star luxury hotel, part of Maritim Hotels, will offer you an exceptional array of facilities and experiences combined with the highest standards of service delivered with genuine Mauritian hospitality. Maritim Resort & Spa Mauritius ...your holidays... beyond paradise ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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