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“Brilliant hotel who couldnt do more for you”

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Maritim Resort & Spa Mauritius
Ranked #2 of 6 Hotels in Balaclava
Certificate of Excellence
Reviewed June 18, 2013

I just returned from this hotel after ten nights there for my honeymoon and felt the need to review straight away as the hotel is brilliant. We booked through Virgin Holidays and flew with emirates, all very smooth. upon arrival in a shared minibus with two others we were greeted by about 5 staff offered a welcome drink, cool towel and started the check-in process, all smooth and our room was ready despite being early. Our room was lovely (239, ground floor sea view with a little terrace) and the hotel had decorated it and gifted us with champagne fresh fruit and flipflops as well as giving us a complimentary meal at Le Chateaux Mon Desir (their fine dining restaurant) and a 50% off voucher for a spa treatment each.

The hotel is clean, well maintained, the gardens and lush and very well looked after. The staff are all delightful and all have their own way of working which is amusing, eg “Dave" on the beach does things in his own time but is very attentive, "Kadu" (sp) in the main bar is so efficient, you havent finished your drink before he tops it up

The buffet restaurant is great esp breakfast, the dinners are very varied and there is something for everyone, my favourite being the sushi bar every night and also the giant prawns! Our favourite was La Maree, lunches on the set menu are included in the all-inclusive and there is also a set menu at night which is included but we didn’t try this as the supplement given meant we could have lobster and steak for just an extra £20. What we were disappointed in was this supplement / included set menu in this restaurant and the Asian wasn’t made clear, we found this out on day 4 from another guest, so make sure you look into entitlements as after this we ate at La Maree every lunch and twice for dinner and twice at the asian for next to nothing extra. Also book up for La Maree, it gets busy, we would have liked to eat there more in the evening but didn’t get our act together.

Cocktails were delicious, and the staff love making up shooters of their own recipes for you. Our favourite time was our sun downer drinks on the beach at La Maree with a plate of mini samosas (free) watching the sunset. there was never anyone there so a little secret!

Our complimentary meal at the chateaux was a little disappointing but this was nothing to do with the standard of food there, it was as we were on a set menu, the a la carte looked lovely, if we had had time we would have gone back for a la carte. The wine isn’t included and pricey but we didn’t mind as the meal was a gift, so splashed out on a lovely perfectly chilled bottle of chablis

The spa was beautiful and tranquil and the massages were great, another tip is the massage hut on the beach 15mins for £10 and it was never busy

The free water sports were great, the water-ski guys were so helpful in their teaching and the glass bottom boat and snorkelling trips were great, you must also go and see the tortoises. Don’t listen to people talking about the dogs, there are three dogs (there was four but one guest when we were there adopted one and felw it back home!) and they never come up to you, the hotel looks after them right down the end of the beach

There must be loads more I could write but all in all an amazing holiday, great hotel and great staff, Management need to congratulate every one of them as they all deserve it - thanks, my husband has promised we can return on our 5 year anniversary and I can't wait!

Room Tip: ours was 239, perfect location, near the main area, not noisey thou and on ground floor
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  • Stayed: June 2013, traveled as a couple
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6  Thank DANS1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded June 27, 2013

Dear Valued Guest,

Thank you for your entry on Trip Advisor.
I am delighted to learn that you consider MARITIM Hotel Mauritius like ‘Brilliant..’!

I would like to take this opportunity to thank you for having chosen the MARITIM Hotel Mauritius for your honeymoon and also for your kind and warm feedback.

I trust you had a pleasant and safe journey home and look forward to welcoming you back soon for your wedding anniversary at to MARITIM Hotel Mauritius.

Yours sincerely,

Haje Thurau
General Manager
MARITIM Hotel Mauritius

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 18, 2013

We stayed in the Maritim Hotel for 14 nights for our honeymoon.

The food was outstanding, each night had a different theme but the standard was always maintained.

You have a selection of 4-5 restaurants to eat in so you never get bored of the same scenery.

The staff were all very helpful and friendly - apart from 1 moody waiter at la maree. We probably encountered around 25-30 other members of staff, all in different roles, on a regular basis and each one could not have been more helpful.

Our suite was enourmous and the bed was so comfortable i did not want to get up in the morning! The view from the balconey was also very impressive.

The spa was also very nice and we spent quite a bit of time their early evening, after a long day on the beach.

The gym was also probably the best hotel gym I have used before.

The only small gripe I had was the pool was freezing! I could count the number of people I saw using it, during a 2 week stay, with one hand!

Mauritius is a fantastic place and the Maritim hotel is definitely somewhere we would thoroughly recommend.

  • Stayed: May 2013, traveled as a couple
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2  Thank jamesthfc1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded June 27, 2013

Dear Valued Guest,

Greetings from MARITIM Hotel Mauritius!
I would like to thank you for taking the time to review the Maritim Estate and sharing your views with other travellers on Trip Advisor.

The entire team is glad that you enjoyed your honeymoon and all the unique facilities of our resort. Thank you once again for your review and all of us hope to see you back for a yet another during the summer time!

Yours truly,
Haje Thurau
General Manager
MARITIM Hotel Mauritius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2013

Family stay with 2 children agred 3 & 6 booke through BA holidays. This is a great family hotel, but going to start with some negatives and end on a high. Food is the single biggest disappointment and reason it get 4 stars rather than 5. The buffet has reasonably wide array but is very plain to cater for everyone's palate, and the beach hut was simply rubbish. Children's menus are limited and you'll find adults eating out of it too. The deluxe restaurant was good but overpriced. Breakfast and lunch are very good however. As it is used for weddings a lot, I think people tend to come for shorter stays, and a wedding ceremony which I think means that food is not such an issue.
Water in the pool can be very cold at first, but you do get used to it. Beds around the pool can be a it of an issue, but be-friend one fo the staff and they are happy to help.
Everything else however, is very very good.
There is a turtle farm which the children loved visiting after breakfast. You can take apples from reception to feed them although be careful of their jaws. They liked being stroked too...
The kids club is very relaxed and allows you to come and go as you please, which was perfect for us as we had no intention of parking them there. Kids club arranges small horserides and even water-skiiing for the children. You can literally turn up for an event and then leave.
We had a first floor suite which was very good. Always kept very clean and tidy, and had good sized bathorrom with walk-in closets.
This is not a place with loads of organised activities and people chasing you around to join in. you are able to pick and choose what you want to do when you want to. There are plenty of sea canoes and pedalos as well as sailing boats for you to take out free of charge. you can also canoe up the small stream.
Gym is reasonably big and functional with all you need for leisure break.
Tennis courts and croquet lawns are good fun (free hire of all equipment) and the grounds in general are really well looked after with lots of different areas for you to explore (waterfalls, small jungle area etc.) and which kids loved doing. You can go crab, lizard and frog hunting in various parts of the grounds
All in all, this is a great family holiday for people who like spending time together; the children want to do again this year. Just a shame about the food.
Tips:
Use the local website to book cars and trips (the kids loved dolphin watching was at least 50% cheaper booked through the website)
We don't do AI, but did on this holiday and it's worth it for this place.
Fruit bats nest in the trees on the resort, so if you don't like BIG bats then not the place for you.

Room Tip: Get a suite on first or second floor facing the water.
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  • Stayed: August 2012, traveled with family
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3  Thank LondonNeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded July 2, 2013

Dear Valued Guest,

We thank you for choosing the MARITIM Estate to spend your family holiday and also for your helpful and useful feedback.

We are simply delighted to read that you have overall enjoyed your stay with us and that we have met your expectations!We have taken good note of all your valuable comments as these will truly help us to monitor and improve our services and facilities even further.

Wishing you a nice day and looking forward to another opportunity to welcome you in the near future.

Yours truly,

Haje Thurau
General Manager
MARITIM Hotel Mauritius

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

After careful selection and much time spent on the net, we booked 10 nights at the Maritim Hotel hoping for a well earned rest. (28/05 -07/06/2013) Upon arrival, after changing flights in Dubai (not recommended) The hotel exceeded our expectations and was enclosed in a fabulous garden setting, which was carefully set out over many acres. We were celebrating my wife’s 60th birthday and without prompting management we were upgraded to a ground floor suite, which overlooked the beach alongside a small steam.

The large living area was very comfortable and clean, a huge bed, 2 T V screen’s and a real delight and bonus was the room leading from the bedroom into a big separate “walk in area” for our clothes, shoes, etc as well as a safe. (Plenty of hangers). The main bathroom and additional separate toilet were more than adequate, giving three sinks a bath as well as shower. We were overwhelmed by the thoughtful attention given by the staff and heap praise on their ability to help their guests. This unexpected bonus to the start of a much needed holiday, made our visit that much more special in a fabulous location.

Food: My wife is not able to tolerate gluten in her diet and we were certainly not expecting any special attention regarding her food intolerance. (Diagnosed Coeliac), however, the hotel made fresh pancakes and bread “cakes” within little pastry cases every day and she was delighted with this personal service, which is a rare consideration in many establishments. This type of attention for people that have food intolerances deserves a special mention. We visited in the low season and the hotel was not full, but the many staff became almost family members by the end of our trip and nothing was too much trouble at any time. A special note goes to the staff in the main Belle Vue Restaurant, their professional approach and customer service was excellent. We will be returning to this hotel again.

Room Tip: Ground floor suite was nearer the beach than the reception area. (our particular suite)
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  • Stayed: May 2013, traveled as a couple
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7  Thank montywoodpig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded June 27, 2013

Dear Valued Guest,

Greetings from MARITIM Hotel Mauritius!
I would like to thank you for taking the time to review the Maritim Estate and sharing your views with other travellers on Trip Advisor.

We are simply delighted to read that you have enjoyed your stay among us.

Thank you once again for your review and all of us hope to see you back for a yet another holiday with us in the near future.

Yours truly,
Haje Thurau
General Manager
MARITIM Hotel Mauritius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

Our first visit to Mauritius and we wanted a really good hotel with all inclusive benefits. The Maritim almost filled this criteria. The service was impeccable and the hotel was one of the cleanest we have stayed in. The food was really very good indeed. We had some fabulous curries and the choices every day were exceptional. We visited La Maree beach restaurant and on our first visit found it to be just ok. Nothing special at all. The second visit was for the steak night and what a difference that made. We had the best steaks we've ever tasted and I am pleased to say that it cost us nothing extra as it was included in our all inclusive allowance. We visited the Asian restaurant Banyan twice. The first time it was very good food and their was only a few tables filled. The second time we went the restaurant was full and we were served the wrong food and I couldnt eat it. However this didn't spoil the overall impression of the hotel. I went horse riding and had a most enjoyable ride with just myself and the groom out on 2 very well kept horses. The evening entertainment wasnt advertised well enough and to be honest you had to be a drinker in the bars to find it. It was an ideal hotel for a romantic holiday but is very low key and we did find it a little bit dull.

Room Tip: All the rooms have good views. We stayed in 215 and it was in a really good location with a sea vie...
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  • Stayed: May 2013, traveled as a couple
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    • Rooms
    • Cleanliness
    • Service
2  Thank BurySapphire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded June 18, 2013

Dear Valued Guest,

I would like to thank you for taking the time to review the Maritim Estate and sharing your views with other travellers on Trip Advisor!

I am delighted to learn that you consider the hotel as ‘Perfect!

The entire team is glad that you enjoyed your stay and it met your expectations. We have taken good note of your valuable comments as these will truly help us to monitor and improve our services and facilities even further.

Thank you once again for your review and all of us hope to see you back on the MARITIM estate for a yet another holiday with us in the near future.
Yours faithfully

Haje Thurau
General Manager
MARITIM Hotel Mauritius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

The minute you go through the gates and drive through the beautifully kept grounds leading to the hotel you will not be disappointed. Walking on through the lobby, the first thing you see is the spectacular panoramic view of Turtle Bay which is absolutely breathtaking. All the rooms were superior in my view and well stocked with everything you could possibly require to make your stay comfortable. The food in the main restaurant was very good with lots of choice and the beach restaurant was a particular favourite. Lots to do, waterskiing was also within the all inclusive package. The hotel has its own stables with beautiful retired ex-race horses, I rode on Just Great a beautiful grey around the resort and also a very memorable bare back ride into the Indian Ocean....brilliant. One of the trips we did was at the Nature Reserve "Walking with Lions" a definite must. As you can probably tell, I was smitten and would definitely make a return visit.
Go on .... Spoil yourself.... book today.

Room Tip: We had a privilege room and were perfectly happy. If you really want to spoil yourself ... premier...
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  • Stayed: May 2013, traveled as a couple
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3  Thank SUSAN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded June 18, 2013

Dear Valued Guest,

Thank you for your warm feedback on your holiday at MARITIM Hotel Mauritius!

The entire team is glad that you have once again enjoyed your stay among us and met your expectations.

We look forward to welcoming you back again in May on the Maritim Estate!

Yours Truly,

Haje Thurau
General Manager
MARITIM Hotel Mauritius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013 via mobile

We had an amazing stay. Food, service, staff and hotel was brilliant. Snorkeling in the bay is very good, not brilliant, visibility was around 3-4 metres. If you go out with snorkeling boat vidibility goes up to 16-20 metres or more and crystal clear. Saw lots of fish on both spots. Highly recommendef hotel and stay!

  • Stayed: May 2013
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2  Thank Wantris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haje T, General Manager at Maritim Resort & Spa Mauritius, responded to this reviewResponded June 17, 2013

Dear Valued Guest,

Thank you for your entry on Trip Advisor.
I am delighted to learn that you consider MARITIM Hotel Mauritius like the ‘All over fantastic’!

I would like to take this opportunity to thank you for having chosen the MARITIM Hotel Mauritius for your recent holidays. . I trust you had a pleasant and safe journey home and look forward to welcoming you back again to MARITIM Hotel Mauritius, or to any of our other resorts worldwide.

Yours sincerely,

Haje Thurau
General Manager
MARITIM Hotel Mauritius

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Maritim Resort & Spa Mauritius

Address: Turtle Bay, Balaclava, Mauritius
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Balaclava
#2 Luxury Hotel in Balaclava
#2 Romantic Hotel in Balaclava
#2 Family Hotel in Balaclava
#2 Spa Hotel in Balaclava
Price Range: $344 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Maritim Resort & Spa Mauritius 5*
Number of rooms: 212
Official Description (provided by the hotel):
The Maritim Resort & Spa Mauritius is ideally situated on the sunniest and sheltered northwest of the island along the protected marine park of Turtle Bay. It covers an estate of 25 hectares and offers an exclusive array of experiences. The hotel, framed by a tropical garden, features 215 luxurious ocean facing rooms, suites and a Villa, free WiFi, 3 bars, 1 international buffet restaurant and 5 ‘à la carte’ restaurants, including one ‘feet in the sand’, an Asian fusion, a BBQ beach beer, Lakaz Kreol for an authentic Mauritian feel and the fine dining restaurant Château Mon Désir an exceptional colonial style mansion house overlooking historical vestiges of the 18th century. Well-being is taken care of by its multi-awarded Maritim Tropical Flower Spa offering exclusive treatments and stunning wellness facilities on 3,500 sqm. An infinite range of land and water sports are available free of charge including a 9-hole and an equestrian centre. Special care is taken of the little ones wit ... more   less 
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Also Known As:
Maritim Mauritius Balaclava
Hotel Maritim Mauritius
Maritim Hotel Mauritius
Maritim Resort & Spa Mauritius Balaclava

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