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InterContinental Mauritius Resort Balaclava Fort
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Reviews (3,228)
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Reviewed July 9, 2010

First of all we would like to thank the whole management staff for the warm welcome received at the hotel, it was a wonderful experience which will be memorable throughout our life..

We have been around the world and visited most renowned hotels / resorts but the enjoyment we had over here is much more.
The hotel is very well equipped in every aspect of its kind. Extending 5 star facilities,leisure, entertainment and comfort living with the best of staff service including the top management service.
The food out there was really very exotic,couldn't resist all sorts of delicacies offered.

  • Stayed: June 2010, traveled as a couple
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Thank acecreator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2010

We stayed at Balclava resort for 10 days. It was certainly the best holiday experiences ever. We were very sad to have to go home again. The atmosphere was tranquil and restful and was accentuated by the many birds that visit the hotel. A very relaxing and destressing experience.
We Experienced wonderful service from the segala Resturant and its Manager Sandrev. He catered for our every need and made our stay most pleasurable.
The main resturant provided a variety of dishes but seemed to cater more for the Indian residents. Having more traditional and spicey dishes than not.
The staff were always friendly and respectful and helpful.

If I had to complain i would say that Requests were not always seen to immediatly and needed a few phone calls to correct e.g when we reported the television not in order it took 4 calls to get the technition out. Our room was equiped for 3 and not four people and it took a day to sort that out too. We experienced being Locked out of our room a couple of times as the card was deactivated somehow? This took a couple of trips to the reception to correct.
I experienced some of the Indian guests as being very loud and rude. They would awaken early in the morning and start talking loudly and banging doors shut as they visted their families. In the resturant they would push in front of a queue or loudly demand their order whilst we were waiting in line. when we were talking to a consultant/tour guide they would interrupt with their request. Showing little respect for others. During the evening entertainment we would be seated, they would arrive late for the show and just stand in front of us blocking the view and ignoring our plea to move to the side or the back. Very Rude and selfish. I also found it unacceptable that they would swim in their underware and come to breakfast in pjamas? Surley if you visit a 5* hotel you can afford the correct attire? However the hotel cannot be blammed for the lack of manners some guests displayed.
But on the whole the stay was marvelous and i would go back in a heartbeat.

  • Stayed: June 2010, traveled with family
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Thank BelleJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2010

this is hotel is a big black spot on the intercontinental group and i would recommend intercon to give away this property and do not spoil their brand of chain hotels and resorts. the rooms were ok but not cleaned properly,staff attitude is a serious issue over here, all of the staff members in the hotel we have encountered or dealt with were rude, careless,lazy ,and simply did not want to do their job. i remember at some occasions they argued with us. that was a first for us being argued from staff members at a five star intercontinental resort. all those of you who think you have booked yourself to stay in a luxurious five star hotel, you would have to think again becasue this is not a 5 star property.. i would give max 3 stars. the food is terrible and expensive.. you have some nice restaurants outside the hotel--15 mins drive to grand baie. this was our first trip to mauritius and ended up being our last trip as well.. this experience has left me wondering and now i have my doubts about intercontinental. anyways if your looking to spend some great time with your friends and family and looking for relaxation.. do not come over here .spend you hard earned money some where else.may be maldives, bali or phuket.. you would love it ..

one more tip guys if you dont want to live in a jungle, than this is not the place for you: there were snakes , lizards, mosquitoes,flies,cockroaches in and out of the rooms.. so beware.

intercontinental mauritius : stop calling yourself a 5 star property....

  • Stayed: May 2010, traveled with family
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3  Thank travellerin_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2010

it s a beautifull place......with a long stretch of the beach.......the food is good,little expensive,the rooms are spacious and nicely maintained,d nightly entertainment is also good.......the bathrooms are nice and big with good fittings........d staff is also very good.....they also have watersports in the hotel with tuitions...n dey r very safe.......dey also give u a free glass bottom boat ride.......all in all a very good place to go......its worth the money u have spent.

  • Stayed: May 2010
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Thank drrohananand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2010

The check-in was a bit irritating. Even after handing over the passports, we were told to fill the form. After a long journey, the last thing you would want to be is getting irritated; what kind of a "5 star" hotel would force their guests to fill a form that even they could fill.
Then we entered our room. It was properly made and the interiors were just fine. So no problems with the room.
The property is built on a nice location and average infrastructure. The internet service would be the worst you would have ever experienced, with no wi-fi connection outside the room. The download speed was a mere 9 kbps.
There is one specialized Indian restaurant: Veda. The food was ok but the service was really bad. The one thing I can say for sure is that more than half of their staff are lazy. They just want to avoid work. There have been many instances which I don't want to go in detail right now.
All I want to say is that if you are expecting a "5 star" service in Intercon, then forget it. You would be at the wrong place.

  • Stayed: June 2010, traveled with family
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Thank VJain89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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