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“Great resort - service could be better - but Value for money” 5 of 5 bubbles
Review of InterContinental Mauritius Resort Balaclava Fort

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InterContinental Mauritius Resort Balaclava Fort
Ranked #5 of 5 Hotels in Balaclava
Mumbai, India
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great resort - service could be better - but Value for money”
5 of 5 bubbles Reviewed October 27, 2009

We stayed at the Intercontinental Mauritius as a family of 5 (3 adults and 2 young children) in 2 Jacuzzi rooms.
We landed at the hotel at around 6 pm after a connecting flight via Dubai. Having travelled for over 10 hours, we were extremely tired. The check-in was relatively smooth. However, one of the room keys given to us did not work and it took the resort nearly 2 hours to sort out the key. The air-conditioning in one of the rooms was also not up to the mark.. This was sorted out the next day. Apart from these initial hitches, the rest of the stay was excellent.
The hotel property is very beautiful (though the seafront is rocky and the sand looks artificial). The two pools are very nice. We mostly used the heated pool which was nearer to our rooms.
The resort also has some basic water sports like kayaking, glass bottom boats and speed boats etc
The food is decent, though it tends to get repetitive. The resort being in a secluded location, one needs to go in for an all-paid package as there are not too many options for restaurants close by
The one area where the resort needs to improve is the service level. Though the staff tries hard to please, the professionalism and the promptness in resolving problems is seen lacking.
As we were travelling with kids, most of our days were full of physical activities and we usually landed at the resort late evening (in time for dinner) all tired. Hence did not get a chance to use the spa or the gym.
Would I go back to the hotel? Probably yes.. but maybe only after a few years, after the staff has had enough experience in running such a large property.

  • Stayed October 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Pgude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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shanghai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 25, 2009

we went to mauritius recently and stayed at the intercontinental in balaclava. the hotel is new and the rooms and restaurants are all very nice. since my husband is platinum ambassador level we got upgraded to a very nice jacuzzi room. the room exceeded our expectations. the beach on that side of island is man made, and a bit rocky. i would recommend going to mont choisy beach, has fine white sand. Also the water sport activities are included. so we did quite a bit of water skiing .
The only negative is the service...i think it needs improving. all the staff should be trained to be more responsive and knowledgeable. i think the service at the ambassador desk should be greatly improved.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank elfmelody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 25, 2009

First class in all aspects. Loved the different places to eat and the very relaxed atmosphere.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Secondaround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
1 review
5 of 5 bubbles Reviewed October 23, 2009

Really nice hotel, modern and cosy... really relaxing place, nice room well furnished, nice spa, good sport equipment...unfortunatly, hotel is a bit far from everywhere ...

At Intercontinental, the staff seems to be new, not well trained but is very nice indeed...
A special mention to the staff at front desk reception who gave us a great service... Thx Kevin and Yaasir, you are very caring and professionnal ... !
I ll recommend that hotel to relatives

  • Stayed September 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lilo75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
1 review
4 of 5 bubbles Reviewed October 20, 2009

We thoroughly enjoyed our stay at InterContinental, it is a beautiful resort with many great features. The service was great with friendly people greeting us at all times. We were lucky enough to be there for the grand opening with cocktails and canapes in the lobby. The food was excellent especially breakfast, although the restaurants were very expensive to dine in.

The only suggestion would be a better promotion of services throughout hotel such as the spa, restaurants and water sports. We did not have a spa menu nor a room service menu and had to request one. We were not aware that there were water sports activites as a part of the service until another guest had advised.

We would definitely return!

  • Stayed October 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Markten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raum Koblenz
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 18, 2009

Location: calm spot at the north western coast, not touristy at all; a little isolated but therefore also more exclusive; perfect place to escape from stress and work and take a rest; not far from the capital; taxis are always waiting at the hotel's main gate.

Other guests: during our stay there was a mixture of guests from many different countries among whom none was dominating (Italy, Germany, Russia, India, China, South Africa, UK......)

Beach: artificial but nice looking hotel beach; there are some rocks in the water and the waves are a little stronger than some steps north on the beautiful beaches of the adjacent hotels Grand Mauritian Resort and Maritim. This 2-minute walk is recommended for those who want to swim or snorkel. Otherwise the hotel beach itself offers everything for just relaxing and enjoying the view.

Room: very clean, modern design, even more spacious than we assumed after having seen some hotel pictures before our stay. Ample bathroom with stylish bathtub, separate shower and flat screen television (there's an additional bigger television in the main room). Our towels have been replaced daily and sometimes also again in in the afternoon if necessary. The room service is very professional and has been offered two times a day - which is rare in most other hotels. We have been served one bottle of water (0,5 l) per person every morning (+ the bottles were replaced in the afternoon in case they were empty). Every room has a spacious balcony with sea view. The rooms have electric iron + ironing board. The safe can be used free of charge. At the desktop there is a cable for connecting your laptop with broadband internet (ethernet). We didn't use this because it was pricey and there is free wireless LAN in the whole lobby area. Apart from the mentioned aspects the rooms offer all other conveniences you would expect for 5 star comfort.

Pools: nice warm water and cold water pool; the latter goes with a pool bar.

Sports: we used the fitness room several times which comes with big windows with sea view; it was just great to run on the treadmill whilst watching the sunset on the horizon. There is a tennis court on the hotel area which we didn't try. The hotel has its own diving school which wasn't completely on duty yet during our stay in september 2009 because the channel through the corals (for allowing the boats to cross the coral ring that surrounds the island) has not yet been built. They cooperated with Orca Diving School 15 minutes north in Pereybere and paid the taxi for those who went there for scuba diving. Some more sports are offered like table tennis, snorkeling, cayak ...

Restaurants: there are several a-la-carte restaurants with different atmosphere and food. They all seem to have a stylish and elegant design. We only tried out once the asian restaurant "The Noble House" which we liked a lot. All the other we were dining at the "Senso" restaurant which is the main restaurant. They offer a buffet with daily changing theme/motto (european, asian, african, mauritian or indian cuisine). There's a great variety; that's why there should always be something for everyones taste. If you booked half board or full board all drinks are charged extra. Prices are more like european level and thereby high above usual mauritian standards - 5-star-comfort claims its tribute.

Service: the service in this hotel is more than perfect. We are traveling a lot and have stayed in many 5-star-hotels so that we are able to estimate that the service in this hotel is special. This is true for the whole place including reception desk, restaurant, room service, etc. We would especially like to thank Shelly, Vanessa and Janeesh. The staff always has a smile for everybody. But here comes also a sad point: the staff tries its best to make everyones stay an unforgettable experience. Unfortunately we had to observe that in some guests psychology this activates a master/slave algorithm that causes rude behavior towards the remarkably kind staff that doesn't even dare to say a word (while in Europe such guests would be chased from the place).

Concerning the hotel itself we can't report no negative issues at all, that's why our overall conclusion is: we had a magnificent time in a brand new hotel with great service and a terrific atmosphere. We would book this hotel anytime again.

  • Stayed September 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cs9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
1 review
2 of 5 bubbles Reviewed October 17, 2009

Before i comment anything, I would like to say that i have been to over 30 countries have stayed in world-class hotels and that's why i am writing this review, hoping that it would be helpful to others..
Below are some of my experiences..
1) my wife and I are pure vegetarians, and we were served a non-veg club sandwich even after clearly explaining the waiter and he agreeing to provide us with the same
2) it took us over 45 minutes for our starter to come (not once, but all the 7 days in the hotel) and practically we were spending close to 2-2.5 hours everyday at the dinner table with more time being kept in waiting..
3) the service is extremely poor, the staff is also not very friendly which further pissed me off..
4) the hotel boasts to be a 5 star hotel, but which 5 star doesnt serve you with a morning newspaper, no feedback forms or turn down-service????
5) Even the reputed angsana spa had poor trained staff and did not provide us with the privacy we needed and even the massage was a disaster for which we paid a HUGE PRICE..
6) Finally to top it off, the bill at the checkout was incorrect and was inflated by over $300 ??????????????????

ABSOLUTELY RIDICULOUS.. Mauritius is a wonderful place, but this is not where you should stay.. i would definitely recommend Oberoi, Grand Mauritian or Le Touserrok..

Hope this helps..

  • Stayed October 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank deepranka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Mauritius Resort Balaclava Fort

Property: InterContinental Mauritius Resort Balaclava Fort
Address: Balaclava Fort, Coastal Rd, Balaclava, Mauritius
Phone Number:
Location: Mauritius > Pamplemousses District > Balaclava
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Balaclava
#4 Family Hotel in Balaclava
#5 On the Beach Hotel in Balaclava
#5 Luxury Hotel in Balaclava
#5 Spa Hotel in Balaclava
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Mauritius Resort Balaclava Fort 5*
Number of rooms: 210
Official Description (provided by the hotel):
The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms, 20 Executive rooms with free WiFi and 120 standard rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools including one heated pool, 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more   less 
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Also Known As:
Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
Intercontinental Hotel Mauritius
Intercontinental Hotel Balaclava

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