I've stayed at more than 20 ICs around the world and this hotel is the worst that I've stayed at.
The hotel itself is generally fine but the service level is very lacking.
But if that is not bad enough, the cleanliness level at the restaurants are just unacceptable. The amount of flies that buzz around your table during the day is unbearable. I have been to 4 resorts in Mauritius and the others seem to have them under control.
Part of the problem is that the cleaning crew don't do a good enough job to clean up the tables and the floor properly, thus inviting birds and flies to continue feeding after guests have left the table.
Only good thing is that a double upgrade is given due to elite status.
Presidential suite is huge, but quite bare. Lack of sockets means you'll have all your things all around the suite.
The pricing is affordable compared to many top properties, but I also stayed at the Sofitel Imperial and that was a much better experience for about the same price.
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
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- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava