Best resturant is noble house followed by the Indian restaurant. The staff were excellent. In the buffet, commendations go to Pamela and veeshna.
For a five star hotel we were very shocked to see, one of the vanity basin had a crack right through it. And sharp edges that could easly cut someone.
The shower leaked into the toilet.
The cups in the bathroom were plastic and cracked
The fridge wasn't cold. ( which was replaced after three days)
We were promised by four different people that we would be given an anniversary cake, which we never got.
We were also promised an upgrade, which we never got.
Our rooms were not made up till 3.30-4 pm, each day.
There are no shuttles to take you to grand brae or port lois and they should be provided as there is no access to transport utter than taxis which worked out very costly.
1800 rupee -$60.00 each time.
While we were waiting for our bags to be picked up from our room, we were phoned by a woman from front reception, who in a very abrupt and rude manner,- told us that we should have been down in reception half an hour ago. We were under the understanding that we were to wait till our bags got picked up. She was very rude.
In saying that there are staff here that are just lovely. And go above and beyond. We hope they are appreciated.
The hotel is a long way from anywhere. If you are wanting solitude, then maybe this is the one for you.
Would I stay here again. No.
- Official Description (provided by the hotel):
- The InterContinental Mauritius Resort Balaclava Fort is located on one of the most pristine stretches of beach overlooking Balaclava, Mauritius. Offering 210 well-appointed rooms including 10 presidential suites, 40 family-type, 20 Jacuzzi rooms and 140 Deluxe rooms. Facilities include: 3 bars, 5 restaurants, 2 swimming pools ( all heated in winter ), 8 massage rooms, a unique private island, Planet Trekkers kids club, recreational activities, tennis court, 4 meeting rooms & 1 ballroom. ... more less
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- Also Known As:
- Intercontinental Mauritius Resort, Balaclava Fort Hotel Balaclava
- Intercontinental Hotel Mauritius
- Intercontinental Hotel Balaclava