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Quality Inn Near Finger Lakes and Seneca Falls
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Reviews (398)
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All reviewsthe holiday innseneca fallsoutlet mallroom was cleanoutdoor poolfinger lakesmicrowave and fridgean older hotelhot tubstayed here for one nightnew yorknice stayexercise roomwalmarttenniswineriesrates
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Reviewed July 25, 2013

I just wanted to say that the staff at the hotel were the friendliest I have ever experienced. They were polite, and acknowledged that you were waiting and apologized because you had to wait while they were serving others on the phone etc. The restaurant staff were cheerful and very helpful with menu choice suggestions. The only thing that I thought could be improved on would be that the room (152) smelled "damp" or "musty" when we first entered. We didn't have it cleaned the second day we were there, but we did the third and it smelled much fresher after that. I loved that we had both a mini fridge and microwave in the room. I also liked the flat screen tv.

Room Tip: Choose a room on the outside as opposed to the inside where the tennis court and pool are located, there is some extra noise due to regular activity.
  • Stayed: July 2013, traveled as a couple
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Thank GreattripOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda K, General Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded August 7, 2013

Thank you for the nice review! We are very pleased that you found our staff to be cheerful, helpful and polite.

I am glad to hear that the damp smell was resolved during your stay and that you enjoyed our added amenities in the guestrooms.

Thank you for choosing our Holiday Inn for your recent visit to the Finger Lakes area. We hope that when you return to the area you will again chose our Holiday Inn.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

The staff at this hotel were amazingly friendly. We traveled with a group of family including my niece and nephew. The staff went above and beyond to talk with them every morning at breakfast and make sure they were having fun too. The breakfast buffet is included in the room price and had a wide variety. On sundays they have a waffle bar as part of the breakfast too. The pool was large and had a shallow end for the kids. There is a grocery store and some restaurants within walking distance too (about 10min). The beds were very comfortable (great mattress) and there were a selection of pillows with a variety of softness (labeled across the pillow with a sash). We needed a change of sheets for 1 of the kids in the night and they came up right away with a whole new bed set. I was very impressed with the staff!

  • Stayed: June 2013, traveled with family
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Thank Sherry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda K, General Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded July 24, 2013

Thank you for the nice review!

We are very pleased that our hospitality made your stay great.

The Holiday Inn slogan of “Great hotels guests love” is something that we strive to achieve everyday and we are proud that you loved your experience at the Holiday Inn Waterloo-Seneca Falls!

We hope that if your travels bring you back to the Finger Lakes area you will again choose our Holiday Inn. We look forward to your next visit.

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Reviewed July 18, 2013

Stopover hotel for us while visiting NY state and en-route to Niagara Falls. Great facilities, good room, good range of choices , nice light room, close by parking. We would like to commend the manager at this hotel for being so helpful. Without him our trip to Canada might not have been so smooth. Good buffet breakfast, gym, jacuzzi and tennis court. Ideal for couples, business travellers and families.

  • Stayed: July 2013, traveled as a couple
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Thank FionaHolidays13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda K, General Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded July 24, 2013

Thank you for the fantastic review!

We are very pleased that our amenities, staff and restaurant exceeded your expectations.

It is nice to hear that we helped make the rest of your trip run smoothly, it is nice to receive such great comments!

When your travels bring you back to the Finger Lakes area we hope that you will again choose our Holiday Inn.

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Reviewed July 18, 2013

Thank you Alex Cochrane for your good service - we felt welcomed and it shows that you want to please the client . . .

We were in room 166 - July 16th and we enjoyed our stay.

The beds were comfy, the ac worked well and our corner was quiet. We will recommend your hotel and the outdoor pool was a big plus after travelling many hours. Manager Linda, you CAN be proud of your staff . . . Everyone we met in the restaurant, the hall were smiling and courteous.

Room Tip: With this hotel you will not regret - it is not fancy but very comfortable
  • Stayed: July 2013, traveled as a couple
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Thank anikchantal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda K, General Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded July 24, 2013

Thank you for the nice review!

We are very pleased that you found our Holiday Inn during your travels and Alex made you feel welcome and our staff were smiling and courteous.

I am proud of the staff and will make sure to share your comments with them!

We hope that your travels bring you back to the Finger Lakes area and you will again choose our Holiday Inn. Thank you again for taking the time to share your positive experiences on TripAdvisor!!

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Reviewed July 8, 2013

Positives: There are tennis courts, a pool, gym and a sauna. Great for dogs, big field for your dog to run in.

Negatives: This hotel was really busy with lots of families when we were there. The outside of the hotel seemed a little older.

Suggestion: If you don`t have a dog or any children, you may wish to consider staying at the Hampton Inn across the street, it looker newer and less busy.

  • Stayed: June 2013, traveled with family
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1  Thank Keyboardlemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda K, Manager at Quality Inn Near Finger Lakes and Seneca Falls, responded to this reviewResponded July 10, 2013

Thank you for taking the time to share your experience at the Holiday Inn Waterloo, NY.

We are pleased that you enjoyed the Tennis Court, Outdoor Pool, Gym, Whirlpool/Sauna area and spacious pet friendly property that our hotel offers. Our hotel is the perfect getaway for families and pet lovers!

We appreciate you choosing our Holiday Inn for your family getaway and we hope that you will again choose our hotel when travelling to the area.

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