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“High Class Beach resort”

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Sheraton Soma Bay Resort
Ranked #5 of 11 Hotels in Soma Bay
Certificate of Excellence
Reviewed January 11, 2012

We went there for our Honeymoon ( in 2004 a long time ago) as an alternative choice as we , primary choose to go to Jamaica.
The location is great, quite and safe. Around 30 minutes from Hurgada which is good when you expect to relax. Location is guarded and access limited ( to the hotel and the Beach)
- The room are clean, and AC is working well. Bed could have been more confortable but the attention of the team for the birthday of my wife was great ( Birthday cake + bottle of wine )

- Food was excellent and diversifed everyday

- Location, Pool, sea side is just marvelous.

For windsurfer, board are there for you to ride on.......

Negative point were the price of the water which at that time was around 2 Euros. it make something not negligeable at the end of the trip..when the temperature is up to 40°c everyday.

  • Stayed: August 2011, traveled as a couple
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3  Thank Fdevienn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy T, Acting Public Relation Manager at Sheraton Soma Bay Resort, responded to this reviewResponded January 14, 2012

Dear Guest

Thank you very much for such lovely comments on your honeymoon vacation at Sheraton Soma Bay. They are very much appreciated and I was glad to read you had a perfect vacation by enjoying our excellent meals, marvelous location, pool, beach and sports activities, both ground and water sports.

We are so pleased that we were able to offer your wife a memorable birthday experience during the stay. Thank you for sharing this with us such a positive comments.

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581 - 587 of 1,264 reviews

Reviewed January 10, 2012

We stayed for a week at the beginning of January (family with 2 children aged 8 and 5). I really couldn't fault the hotel. We were treated well by the huge team of staff who were friendly and courteous - from the lovely guy who cleaned our room to the waiters and the sports team.
Breakfast proved a hard choice deciding what to have. (The bircher muesli was delicious). There was so much choice. Lunch was at the Copper restaurant (or a sandwich bar on the beach) and it did get a bit samey by the end of the week but nevertheless it was well presented and tasted good. The dinner buffet in the main restaurant varied each night e.g. Arabian, Oriental, Mediterranean etc and was pretty good. There was always a plain option which our children preferred but it was all delicious. We didn't try the Italian restaurant in the end.
The children's club is small but has a lovely covered shallow pool and a shaded sandy play area. There were sun beds within the kids club area and just outside too if parents didn't want to stray too far. Plenty of really comfortable sun beds both around the pool areas and on the beach and thick beach towels are provided daily.
Tennis rackets and balls are available to hire and you can book an hour with the resident tennis 'pro' for 15 euros so as long as you have trainers you can play.
Yes, it is quiet - there are no markets / souks /bars etc unless you get a taxi to the town, but if you do your research, that should come as no surprise. But there are plenty of sporting activities and the reef is amazing. We loved the peace and quiet and the fact that our children could have a reasonable amount of freedom in complete safety. The staff couldn't have been nicer to them.
We are going to book again for next January - perfect weather, complete relaxation, top resort. We wanted for nothing more.

Room Tip: Interconnecting rooms great option with children. We had 1326/7 which had a nice view of the pool, r...
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  • Stayed: January 2012, traveled with family
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2  Thank Bedders1411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy T, Acting Public Relations Manager at Sheraton Soma Bay Resort, responded to this reviewResponded January 14, 2012

Dear Guest,
Thank you for posting your comments in the Trip Advisor website regarding your recent stay at Sheraton Soma Bay. We are very glad that you and your family enjoyed your stay. Thank you for your appreciating comments on our team indicating the service received during your stay was very friendly and courteous. Also glad to know that you have enjoyed our meals, other facilities like pool, beach and the kids Club, reef and sport activities.
Moreover, glad to know that you are planning to come again in next January, look forward to welcoming you back again.

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Reviewed December 30, 2011

We literally just returned from a fabulous 2 week stay throughout all of Egypt. We had planned on finishing up our vacation with a 3 night stay at the Red Sea. We wanted to unwind, enjoy the beach, amenities, etc. We are Starwood Platinum members and had really enjoyed our stays at other Starwood hotels (Le Meridien, Sheratons or Movenpicks in the other parts of Egypt so we knew what to expect). The hotel and all of Soma Bay is very isolated...several hotels in the middle of BFE (no pun intended). Beautiful location and ideal for honeymooners etc. However, we wanted to relax at the beach but also wanted access to markets, shopping etc. if desired. The hotel lobby is nice as is the pool area and beach area...beautiful...but then to get to your room (junior suite) you have to walk down this dark indoor/outdoor hallway with celling tiles that are missing periodically to your room. The room itself felt very timeshare like. Definitley not the 5 star quality that is reflected in the hotel rating. I could actually live with this....peace and quiet would be nice and I don't have to spend a long time in my room...We accessed WiFi internet from our room, but it was so slow it was worthless....Not a great way to check emails etc. for the business while away on vacation. Wireless in the lobby was a tad quicker, but not as convenient and I can't stand all the cigarette smoke that is allowed in the lobby....The biggest problem was the food....prices and quality. When we went to dinner we were told that the dinner buffet (non holiday nite...) was $52 USD per person....Dinner. This was not accounting breakfast or lunch...We were a family of four and all I could see was $1000 bill on check out for the food alone. i refused to pay $52 for this buffet (although it look liked a nice spread) it was way more than what i was comfortable paying for nightly dinners...There is an Italian food restaurant where you can order a la carte, but we decided just to go back to the room and relax and order room service. This was a horrible mistake. Please bear in mind that we have traveled all over the world, eaten street food, etc. and feel very confident stating that this was absolutely the worst meal any 4 of us have ever had. My daughters pasta was half way cooked...not al dente....borderline uncooked. My soup was like water...no flavor...arrived luke warm. All 4 meals were terrible...believe me...totally gross. The only thing I ate was the bread/rolls. There was a big sign that says not to leave the trays in the hallway and that they will be back to pick them up without fail in 45 min. They never came. I went to run a bath and my bath tub plunger wouldn't stay down so the water wouldn't stay in the tub...I called service express and they said an engineer would be sent up to fix it. No one ever came. I brushed my teeth then used the mouthwash. No seal on the mouthwash...the other had the seal. I was annoyed so I went to bed. My hubby stayed up watching TV. I awakened the next am and the smell of that horrible food permeated my front room..the trays had not been picked up as promised...I realized I needed to leave this hotel... I could stand the decor, but the food quality was not something that I was going to compromise on. I didn't want this to be my last recollection of our amazing trip to Egypt. So I called the front desk and asked to speak with the manager. We were going to change hotels. I was told he would call me back at 830a. He never called. I called my platinum Starwood concierge from the room phone. After being disconnected once I finally reached the concierge and he said he would get me out of the asap. He arranged for a nice room for us at the Sheraton El Gouna. The best decision I could have made... He said the manager would be contacting us. He never did. We finally called back down there and asked to speak with the manager again. He came up to the room (2.5 hours after my first promise). We told him our concerns...food prices for the buffet...he said he would discount it 10 euros per person....food quality was out of his control. I was ready to leave. I felt like we were held hostage...so isolated...ripped off on food prices....terrible food...no response to simple repair requests...I was done. He asked if there was anything anything he could do. We asked him to get us transportation to El Gouna. He said he would. About 20 min later the hotel transportation rep called and said she could have a van there at 3p and was this ok....no, it was 10a...it was not OK. ... and she said it would cost us 80 euros for the transfer. Their website says 20 euros to the airport, and El gonna is on the other side of the airport, so 40 euros max. I told her the manager was going to comp us the ride out of there. She came back and said 50 euros...We agreed and told them to get the driver there asap. We went to the lobby to wait for the driver and to access the internet cause it was worthless in our room and another manager came over and said that they make commissions off of the vans etc. (of course they do, but when they promise us a ride then try to stick it to us with the price that becomes very annoying.) I showed him where on the spg.com website it showed the 20 euro pricing for the transfer and he said he was unaware of this pricing. I told him I realized it should be about 2x that amount, but to be quoted 4 times was absurd. The bottom line is that this is the only Starwood hotel that I have ever checked out of early from. The only Starwood hotel that i felt that the street culture of bartering still was applicable at. I didn't like this at all. I was choosing the western type 5 star hotel to get away from the bartering. I don't mind paying resort pricey if they are worth it and I strongly dislike feeling like i am held hostage and without any other choices because the hotel is so isolated. So buyer beware...don't expect wi fi in your room, you may be lucky to have a manager reply within a timely basis and don't expect a good meal for room service. Now I might add that they initially weren't offering breakfast, but about 3 hours after check in they called and said we were being offered breakfast. Breakfast buffet was very good and plentiful. I can't believe that food came from the same kitchen as our dinner the night before? Also, we were staying there with spg points. It appears as if they have some sort of food/lodging combo deal going on. I think we were the only ones not on this program (not the hotels fault). But the point I was making was if you get a good enough deal on the pricing of the room and have them include meals then you'd be better off...If you want access to other things to do then this isn't the right hotel for you. Honeymooners or people on a very low flow program would love it. I wanted a bit more access to local shopping etc and found the Sheraton El Gouna a very nice option. The hotel was very 5 star feeling...gorgeous rooms/ buffet $30 usd vs. $52 and right on the water too. Sorry wish I could say better things about this hotel...only positive is that it's nice and quiet if that's what you are after...

Room Tip: Would be nice if they had a suite with a connecting room. Our teenage daughters were down the hall...
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  • Stayed: December 2011, traveled with family
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9  Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy T, Acting Public Relations Manager at Sheraton Soma Bay Resort, responded to this reviewResponded January 4, 2012

Dear Guest,
Thank you for taking the time to write and share your comments on Trip Advisor page about your recent stay at Sheraton Soma Bay

First and foremost, We would like to take this opportunity to convey our sincere apologies for the disappointment regarding your stay at our hotel. I have read your comments about the high cost and low food quality, the room service, the less functioned bath tub and the slow internet service etc…… Here at Sheraton Soma Bay we work hard to offer the best value quality stay, we receive so many positive comments on our staff and services in fact I am quite astonished to hear that you had a less quality stay. I would like to assure you that your comments are being taken very seriously with the appropriate follow up, also like to assure you that these are not of our usual standards of guest service.
On a more positive note, I was glad that you found the hotel nice and quiet, the lobby, the pool and the beach beautiful. On another note, Soma Bay destination is well known to be a quiet, serene and relaxing vacation spot. Majority of our guests come for a relaxing holiday to enjoy the destination's different facilities like golf, diving, SPA and different other sport activities. It is a sad point that the destination don't have large shopping facilities like of El Gouna, but we have the Marina center shopping Mall for a small scale shopping.

However thank you again for your feedback, valuable source of information, regardless of whether it is positive or negative as it help us to monitor the service level which we provide.

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Reviewed December 2, 2011

Sheraton Soma Bay Resort is a nice hotel with good food. We were on halfboard. The lunch was taken on the shore in form of sandwiches. The breakfast buffet does not leave anything left - it was just splendid. You can choose to have your dinner either on the buffet restaurant or on the italian one who serves a set à-la-carte menue. If you choose anything else from the menue you can deduct 16 euro from the bill as a All inclusive or Halfboard guest. You can also use a Dine Around Concept. If you go eating to Kempinski, Robinson, Cascades or Breakers you can deduct 20 euros as a AI or HB guest.
The beach is nice with soft sand and lots of sunbeds. You don´t have to go up early in the morning to get a place on the beach. Towels are available all of the day.
As there are no cities or villages in the close neigbourhood with super markets you will be forced to buy coca, fantas, tonic from your room bar at hotel prices.
Water bottles are free of charge and can be received from any bar or restaurant on the hotel area.
We played the golf course Cascades and experienced a very thrilling and interesting course designed by the old champion Gary Player. The course is worth a visit for the keen golfer.

Room Tip: Choose balkony instead of ground floor and you will be able to watch The Red Sea.
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  • Stayed: November 2011, traveled with friends
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2  Thank ThomasESweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy T, Public Relations Manager at Sheraton Soma Bay Resort, responded to this reviewResponded December 5, 2011

Dear Guest

Thank you for sharing the feed back with Trip Advisor community from your recent stay at Sheraton Soma Bay, shared it with all other staffs at hotel, and were very delighted to hear that you have enjoyed the stay with us and appreciate your positive feedback. We are glad to know that you have enjoyed our meals and the dine around system. It’s always pleasing to know our guests have been able to take full advantage of our location and enjoy the our facilities like clean, spacious sandy beach the Golf Course and other services our property has to offer.

Thank you again for the feedback and tips

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Reviewed December 1, 2011

Excellent coral reef. Good food. The only thing that I did not like the fitness club. Old and broken exercise equipment.

  • Stayed: November 2011, traveled with family
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1  Thank FAVORItt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2011

The position is the best - directly at the sea, reef, good possibilities for snorkeling and diving, windsurfing.., very kind and helpful staff at the water sport centre.
Rooms - nice, spacious,good minibar, also service - the greatest advantage is that everything is very close to the beech.
Restaurant is much better at La Residence. Breakfast is v average, lunch at the beach restaurant is quite poor as there is very poor choise and mainly because of the staff - "give me tip at first and I will give you my service..." This is probably their philosophy and its a pity... Dinner is OK, but nothing special.
Good choice if you have children or you want to use sport options, and if you want to enjoy quiet place.

  • Stayed: September 2011, traveled with family
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1  Thank alen214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2011

We stayed here for 4 nights after a trip to Cairo and we took the All Inclusive option.

On arrival my first thought was that the entrance to the hotel and the hotel itself was spectacular. And on further looking around the pools, restaurants and beach lived up to this same initial thought. Our rooms had a joining door which made it a lot more sociable than splitting into 2 separate rooms as we were travelling with children aged 17 and 15. The room had a view onto a bit of unused ground and really there was no view but really we didnt spend that much time in the room to notice, although id say the bathroom was starting to show signs of wear and wasnt that big, although it was definately kept really clean.

The mini bar was kept well stocked with soft drinks and a beer with chocolate and nuts.

The all-inlcusive for evening meal was from a set menu or alternatively selecting items from Al-a-carte up to a set limit and then you pay the difference. I first thought this would be a bit of a disappointment, but we were able to choose from the set menu most evenings. Lunch was lovely and the restaurant staff really helpful and got to know us even after one meal to the extent that they knew what drinks we would order, or we would want dessert etc, very personalised. Breakfast was a huge array of food choice to suit everyone and an omelette chef who made delicious omelettes to order - my only regret is that I only had one on my last morning and wish I could have eaten more of them.

Being all inclusive was great for just grabbing a water, a beer or a pot of tea whenever you felt like it and there were several bars inside and outside to get this from.

We used the beach, the pool, the gym, my husband and daughter did scuba diving and my son tried windsurfing.

The holiday was very relaxing and exactly what I had hope it would be.

  • Stayed: October 2011, traveled with family
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1  Thank Elaine66UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucy T, Public Relations Manager at Sheraton Soma Bay Resort, responded to this reviewResponded November 20, 2011

Dear Guest

Thank you so much for taking the time to share your recent experience at Sheraton Soma Bay and have already shared with the entire team.

The entire team is delighted to learn that you had such an excellent stay with us. It is very pleasing to know you have been able to take full advantage of our location and enjoy the hotel's other facilities like the beach, pool, water sports and other activities and meals, cleanness and service. Also we are happy to know that you have enjoyed our connecting rooms system.

Once again, thank you for taking the time to communicate your experience on Trip Advisor page.

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Additional Information about Sheraton Soma Bay Resort

Address: P.O. Box 71 | Hurghada, Soma Bay, Egypt
Location: Egypt > Red Sea and Sinai > Soma Bay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Soma Bay
#2 Top resorts Hotel in Soma Bay
#3 Romantic Hotel in Soma Bay
#4 On the Beach Hotel in Soma Bay
#4 Spa Hotel in Soma Bay
#4 Luxury Hotel in Soma Bay
Price Range: $47 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Soma Bay Resort 5*
Number of rooms: 326
Official Description (provided by the hotel):
The Sheraton Somabay is a unique gem of a resort on the Somabay peninsula: with stunning architecture inspired by Luxor's magnificent Karnak Temple, the hotel is situated directly on 800 meters of beautiful beachfront. Its spacious 326 guest rooms and suites are all beautifully designed with chic décor featuring wooden and pastel-colored furnishings. If you are on the lookout for an active holiday, The Sheraton supplies no end of options. Spend your days experimenting with scuba diving, snorkeling, water skiing, windsurfing, sailing, tennis, squash and a well equipped gymnasium. For golfers, the 18-hole Cascades Golf Course lies within five minutes walking distance of the resort with the spectacular greens directly on the coast line. Guests of Sheraton Somabay have the chance to find renewed harmony of mind, body, and spirit with the restorative powers of thalassic treatments at the nearby The Cascades Spa & Thalasso, the region's largest and most comprehensive facility for thalasso therapy. The No Mummies Kids Club gives parents a much-needed break to enjoy their stay in the resort. The club provides daily sports and activities programs for children 4 to 12 years old. Food is a unique experience at Sheraton Somabay, where a variety of cuisines are provided all day long through different restaurants and bars such as L'Abydos Brasserie, L'Emporio Ristorante, Copper Crescent Grill and the Beach Hut. The Sheraton Somabay Convention Center has five meeting rooms that can accommodate up to 800 guests. With the Sheraton's exquisite culinary staff, incomparable service, and stylish décor, the hotel caters to all kinds of events and makes special occasions unforgettable experiences. ... more   less 
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