I took two Tweens there for lunch after Christmas shopping. Arrived at 11:30 and lunch crowd was forming. Got order in before seats filled. After being ignored by waitress for an hour with no food in sight and watching every table seated after us around us get their food, I stopped her from running past and asked for an update. Btw we ordered soup and 2 orders of chicken fingers. She checked and said it would be right out. I said just pack it to go because we had to leave. She brought me the check and no food. I asked her about the food and she told me they were going to cook it. I said forget it, and I am not paying. She got the manager and he said the kitchen would get it going for us and I said I had been there over an hour, and had to leave and was not paying. By this time we were there 1.5 hours and the food wasn't started. The manager tried to give me discount coupons to come back. I said thank you, and after he left, I gave them to a family near us who came in after us, and was finishing their lunch. Needless to say, I will not spend any money there and I don't recommend it for others.