This place has it all. Free breakfast and dinner(with alcohol), nice gym and pool and friendly customer service. Wonderful rooms, with all the amenities of home. Refrigerator, stove, microwave, wood floors and cabinets in kitchen area.More
This place has it all. Free breakfast and dinner(with alcohol), nice gym and pool and friendly customer service. Wonderful rooms, with all the amenities of home. Refrigerator, stove, microwave, wood floors and cabinets in kitchen area.MoreShow less
Thank you for choosing Homewood Suites Rochester-Victor for your recent stay, and we greatly appreciate the feedback you provided about your stay experience. Our goal is to deliver Award Winning Service, and your insights help us to continuously refine the guest experience.
We appreciate your business and We look forward to your return and serving you once again.
The Homewood Victor management and Staff
This is one of my favourite hotels but the past couple of visits have not been as great as before. The service is still the best you will find - from the front desk, to the breakfast staff to the employees you pass in the hall, everyone is great. We stay at this hotel about once every six weeks but TripAdvisor doesn't let you review that often so alot has changed since my last review. The last time we visited, we didn't have enough supplies - toilet paper, towels, etc. I know you can get these by calling the front desk but it would be nice to just have them in the first place. This visit we found the pool very disappointing which is normally one of the highlights of the visit. This time there was some serious mold on the hot-tub - to the point where you felt uncomfortable even being in there, let alone leaning up against the side. And the pool was FREEZING. Keeping a hotel pool warm must be an ongoing issue since this pool is always cold - not just "refreshing", really unbearable. The breakfast was a bit disappointing too - no waffles, no selection of yogurts...these are just small things - however, small things make the difference. All this being said, I would still recommend this hotel but hopefully there will be some improvements before the next visit!
As the General Manager of the Homewood Suites Rochester Victor, I was very disheartened to learn of the difficulties you had during your stay with us. I intend to personally look into each and every one of your concerns and assure you that I and my Hotel Staff will do everything in our power to correct them. In response to your points, the pool is kept at 84 degrees to ensure the pool is at the optimum saturation index for the water based on New York State Sanitary Code. Similarly, the spa is tested at least three times per day to ensure the health of our guests. We have recently transitioned to a new maintenance person to make certain the pool and spa are kept clean. Additionally, the waffle station which is very popular with our guests is a rotational menu item we are looking into the possibility of making an everyday feature
Our goal is to deliver Award Winning Service, and your insights help us to continuously refine the guest experience as well as focus on the areas which did not meet your expectations.
The next time you stay with us, please make a point to come to see me as I would like to have the opportunity to apologize to you in person.
hipocrates, i really wanted to bring my pet a long and was not allowed just to find out that they had a long stay family with two large noisy dogs!
We stayed one night at this hotel, en-route from NYC to Niagara and were delighted with what we found.
The room we booked was a 2 bedroomed and 2 bathroomed suite, which also had a sitting room and well equipped kitchen. The kids (8 & 13) were so pleased to have a bed each as they'd had to share the previous hotel. The beds were really comfy and the sheets were the nicest!
We didn;t get there in time for the dinner but the breakfast was great and our youngest loved making his own waffle.
We even managed to use the pool and whirlpool in the morning before we left and found them to be clean and a good temperature.
We would not hesitate to recommend this hotel to anyone.
We really liked this property - clean and comfortable. Easy access on/off I-90, and a great mall nearby with plenty of shopping and restaurants. Room was spacious, well appointed, and very cozy. Staff was friendly, indoor pool looked nice, great on-site exercise room, and we liked the bfast. They also had an evening reception with food, but we didn't get to try it. My only complaint is that the highway noise is excessive if you are on the third floor on the side facing the highway. I recommend a room on the front side of the hotel.
My brother and I stayed here as we were heading back towards Buffalo from the Baseball Hall of Fame in Cooperstown. We were amazed when we walked in the door. The reception was very friendly and welcoming. When we got to our room, I think our jaws hit the floor. It was spotlessly clean and just blew us away. A full kitchen (minus oven), comfortable sofa which pulled out to a comfortable bed. The bedroom was huge! Tons of extra space. I can't say enough good things about this hotel!