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Homewood Suites Rochester - Victor
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Reviews (603)
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All reviewsbreakfast and dinnerevening receptionhot tubbeer and winehome away from homepull out sofanice poolstaff was very friendly and helpfulwould recommend this hotel to anyoneliving roomlight sleeperfull size fridgebreakfast staffshort drivenice staybristol mountainbusiness trip
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356 - 361 of 603 reviews
Reviewed August 27, 2014

This hotel is a good idea if you want to stay and explore the area for a few days like we did. The kitchen makes it easier to save on meals. We were very surprised to have a free meal our first night there. I suggest they have more vegetarian options on other nights.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Homewood Suites by Hilton
Thank percy28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goyettecl41, Manager at Homewood Suites Rochester - Victor, responded to this reviewResponded September 10, 2014

Dear percy28,

Thank you for your comments regarding your stay at our hotel. We really appreciate the positive feedback. We like to think of this as your home when you come and stay with us. Whether that's coming down and joining us at our complimentary dinner Monday-Thursday or having the ability to cook your own meal in your room, it's one thing we strive for.

Last month we rolled out our new menu's which assist our guests in knowing which meals are vegetarian. We try to have 50% of all of our complimentary dinner meals as vegetarian friendly. We appreciate the feedback and hope you stop by and see us again as we roll more items out in the near future.

Thank you again and we hope to see you again soon!

Sincerely,

Chris G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2014

You couldn't ask for a more accommodating staff; happy, helpful and knowledgeable. We were there for a family wedding and probably were a bit obnoxious; however, we were treated with the utmost professionalism.

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this reviewResponded September 10, 2014

Dear Robert C,

Thank you so much for your wonderful comments about our staff! Having the family wedding stay at our hotel was a blast! Our staff truly enjoys groups like yours as it allows us the opportunity to feel like part of your family for the weekend.

Thank you again and we hope to see you again soon!

Sincerely,

Chris G
General Maanger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2014

Stayed here with the family (wife and sons - 11 & 14) for one night while touring New York. We just needed something nice with some decent space for one night. As I expected, the Homewood Suites came through. If you have stayed at Homewood Suites before, you will know exactly what to expect. Front desk staff was courteous and efficient. The suite and bathroom were clean and everything was in good working order. Breakfast was very good, but we went into town for dinner. The indoor pool was big enough for the boys to have fun in and was very refreshing. Wifi worked very well.

This hotel is tucked away off the main road a bit - be sure to watch for the signs telling you where to turn. It is convenient to I-90, though.

I highly recommend this hotel.

Room Tip: I had a room not facing the Interstate, but don't know if there is road noise in those rooms or not.
  • Stayed: July 2014, traveled with family
    • Location
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Thank toomuchtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this reviewResponded September 10, 2014

Dear toomuchtravel,

Thank you for your comments on TripAdvisor and staying with us at our hotel. It always great to hear people traveling our awesome state, and we think our hotel is great to spread out in while touring New York.

The extra space to spread out in really makes being on the road that much easier and our staff to assist with last minute planning or to share your experiences with is one of the reasons we enjoy what we do! We hope to see you again in the near future.

Sincerely,

Chris G
General Manager

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Reviewed August 26, 2014

Our family of 5, including 3 children 8 yo and under were quite comfortable and happy to stay at the Homewood Suites in Victor for a Rochester visit to the Strong Museum and shopping. We stayed in Rm 333, which was quiet and faced the woods to the east. You need a vehicle as there are no places to walk to easily. Pros: - Comfortable and enough space for our family - Good value - Easy access to I-90, Eastview Mall, nearby restaurants, short drive to Strong Museum and Waterloo outlets. Victor looks like it is also a nice little town to pop into for a local meal. - Breakfasts were great to have for us - the eating area having coffee and fruit available through the day was also a bonus (we didn't partake in the free dinners as we weren't back to the hotel before 7pm) - The small putting area is a great use of courtyard space. Room for improvement: - Pool area - Lighting could be improved, would help to have a shower station, the pool seemed somewhat cloudy and the hot tub was foamy when the jets fired up

  • Stayed: August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank Andrew (Mac) C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goyettecl41, Manager at Homewood Suites Rochester - Victor, responded to this reviewResponded September 10, 2014

Dear Andrew (Mac) C,

Thank you for your comments regarding your stay with us at the Homewood Suites Victor.

Your comments about the whirlpool and the pool are something we are in the midst of trying to imrpove. The lighting can definitely be improved and the foamy whirlpool is something we are currently working with one of our vendors on. For future reference, in the restroom in the pool area, we do provide a shower for guests to clean off before they go in the pool and after they get out.

We are glad you enjoyed your stay with us and we hope to see you again soon!

Sincerely,

Chris G
General Manager

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Reviewed August 19, 2014

This particular Homewood Suites is the best. It offers breakfast (every day) and dinner (weekdays) and the meals are restaurant quality. This is one of the primary reasons we choose this homewood suites. In addition, the price is fair, the staff is responsive and friendly, the rooms nice and the location near the thruway, expressway and mall excellent.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank patriciacE9746HX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goyettecl41, General Manager at Homewood Suites Rochester - Victor, responded to this reviewResponded August 27, 2014

Dear patriciacE9746HX,

We are so glad you stayed with us and enjoyed it! Thank you for the wonderful comments and we too think we are the "Best Homewood Suites - ever".

We hope to see you again soon!

Sincerely,

Chris G
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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