We reserved two rooms with BestWestern.com and paid for them on line a month in advance. We assumed that paying for the rooms would guarntee them, but not so. This hotel has the policy of over booking. They give the rooms out based on time of arrival. Then when they are full, they want to arrange a room at Microtell near by. This property is not an equaivalent property. We were in need of a room so we went to Microtell. When we arrived there, they said someone had taken one of the rooms promised to us. We returned to the Bestwestern. They immediately arranged for a room at the Holiday Inn Express, which is an equivalent property. Holiday Inn Express is a great place to stay.
They promised to refund the money we paid for their rooms, as well as pay for the ones we stayed in. That would make as feel better about the mess. So far no refund.
This mess caused us much stress and we were very unhappy with the process.
- Official Description (provided by the hotel):
- This Victor, NY hotel offers abundant amenities, welcoming staff, spacious rooms, and a location near Finger Lakes Gaming Casino, Casa Larga Vineyard and several office parks. The luxurious, clean rooms at this Victor hotel offer high-speed Internet access, digital cable television, a refrigerator, a microwave, a coffeemaker in every room and much more. Fill up before you head out - this Victor, NY hotel provides a delicious complimentary full, hot breakfast with many healthy options. Relax in the indoor heated salt water pool and hot tub at this Victor hotel. Many guests also delight in the 24-hour business center, 24-hour exercise facility and meeting facilities that accommodate up to 25 attendees and for our valued business guests, corporate rates are available. Call today about scheduling your next meeting at the Victor Inn. For an affordable and memorable visit to Victor, NY, reserve a stay online at the BEST WESTERN PLUS Victor Inn & Suites today! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Best Western, Priceline, Travelocity, Expedia, Hotels.com, Booking.com, Hotwire, Orbitz, getaroom.com, Cheap Tickets, Cancelon, HotelQuickly and TripOnline SA so you can book your Best Western Plus Victor Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Victor Inn And Suites
- Best Western Plus Victor Hotel Victor