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Reviewed 4 weeks ago via mobile

We stopped here for the night and I wish we were staying here longer! I wanna start with the staff... both the night shift and the morning/breakfast shift were amazing! They were friendly and helpful and made us so comfortable from the second we walked in. The place itself is so fresh, cool, funky without being weird, fun, clean, modern, and comfortable. This is going to be a must stay for us from now on. I suggest everyone check it out! But don’t drive the prices up because it’s very reasonable!

Date of stay: January 2020
Trip type: Traveled with family
Thank ShuliSch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kfata, General Manager at Tru By Hilton Vestal, responded to this reviewResponded 2 weeks ago

Awesome! Thanks so much for sharing your experience with us! We are so glad to hear your enjoyed our all new Tru by Hilton Vestal. Let's pick up a board game or round of pool during your next trip.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Nice, new, clean hotel. Great modern ambience. Tons of stores and restaurants within short drive. Rooms are comfortable. Breakfast similar to what you get at a Hampton inn. Lobby at this Tru has a pool table for entertainment.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank Curiosity29839353597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kfata, General Manager at Tru By Hilton Vestal, responded to this reviewResponded 2 weeks ago

We are Tru-ly excited to hear you enjoyed your visit at the new Tru by Hilton Vestal! During your next visit we would love to share our favorite Top It combinations for breakfast and hear yours.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 13, 2020

The latest hotel on the Vestal Parkway is Tru by Hilton. Brand new. The check is was quick and painless. The room,although somewhat small, was really nice. Beds were comfortable and plenty for power for charging. Internet was good and fast and check out was a breeze.
Breakfast was eggs, waffles, yougart, bagels, cereal, sausage, and many toppings. All in all and a great value for the Vestal,

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank Dr Frederick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kfata, General Manager at Tru By Hilton Vestal, responded to this reviewResponded January 14, 2020

Thank you for sharing your experience with us! It sounds like, from what you have said, that you Tru-ly enjoyed your experience. The rating seems to suggest we have room for improvement. We want to be sure you were 100% satisfied with your visit so please let us know what we can do to make it more enjoyable next time around. Pop in the next time you're in town!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

Rooms are not huge but they're fine for sleeping. Lobby has games and plenty of seating. Nice, clean, close to everything. There's a free breakfast offered but it ends at 9 and my children weren't interested in going that early. However if you miss breakfast there's a few options for sale in the lobby and you're close to a Denny's, IHOP, and a Dunkin Donuts.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank kris10e2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kfata, General Manager at Tru By Hilton Vestal, responded to this reviewResponded January 6, 2020

Thanks for sharing your experience with us! Our rooms are meant to encourage our guests to join us in the lobby or hit the town. During the weekdays we do close breakfast at 9:00 am, on the weekends it is open until 10:00 am. And you're right, lots of options for dining close by and some local favorites like Pete's Legacy Diner, Skylark Diner, or Vestal Diner! We always keep the coffee hot and fruit at the ready if you need a snack!

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Reviewed December 30, 2019

This is not a stodgy hotel with overstuffed chairs and dim lighting in felt wall-papered hallways leading to bland sleep rooms. Walking through the front door you immediately experience a well-lit common area that liiks like something that might be found on a college campus. A pool table dominates a games area and the large multi-functional pod greats you at check-in. Everything operates 24/7 including the exercise room, game room, convenience store, and even a coffee buffet table. In your room, space is maximized by eliminating things like closets and bulky desks and dressers. Hooks are everywhere for clothing and USB and electrical outlets are no more than a few feet apart. The good-sized bathroom features a preferred shower vs. a tub, and soap, lotion and shampoo hangs on the walls in giant squeeze tubes. less than a month old, this hotel was in perfect condition - will be interesting to see if it can remain that way long term.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tru by Hilton
Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kfata, General Manager at Tru By Hilton Vestal, responded to this reviewResponded January 6, 2020

That is our goal, to keep it in tip-top shape! It's easy to do when you have a fantastic team that LOVES what they do! Great to know we were able to provide you with that awesome experience and look forward to your next visit. If we have time, we always love to pick up a game of pool or play a board game with our guests!

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