Pros: A newer hotel. Nice room layouts, esp. the suites. Nicely decorated, upscale appearance and upscale bathroom soap/shampoo. Heating/cooling quiet and thermostat controlled. Windows tight and well insulated. Service staff for the most part is responsive and service oriented.
Cons: Service staff is young and seemed poorly trained. Some staff wore Comfort Suites apparel; a few did not. The morning I checked out a newly arriving service person was complaining loudly behind the service desk about another employee. Another employee had to tell her that customers were in the lobby and could hear her. It had snowed lightly the night before, and in the AM the walkway in front of the hotel was slippery. It was not salted or shoveled, yet one employee was standing outside smoking and three others were behind the front desk talking. Where is the adult supervision?
Lastly, the hotel is physically very close to the highway. Parking in front in limited; forcing customers around back which is a tad deserted from a security standpoint.
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- Also Known As:
- Comfort Hotel Vestal
- Comfort Suites Vestal