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“Our experience was excellent. . Thanks”

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The Lodge at Turning Stone
Ranked #2 of 7 Hotels in Verona
Certificate of Excellence
Level Contributor
6 reviews
“Our experience was excellent. . Thanks”
Reviewed July 17, 2013

The stay and show package was the way to go. Could not get dinner reservation for that evening. Went to the steak house restaurant. Had and enjoyable time prior to the show. All employees went out of their way to make sure we had a delightful time.. thanks hope to visit again..

  • Stayed July 2013
    • Value
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    • Service
Helpful?
Thank Topeddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • English first
  • German first
  • Any
English first
Brighton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 12, 2013

We have stayed at the lodge several times. We were disappointed walking into the lobby to see 4 guys drinking beer with their feet up. Paying 400.plus it looked like a frat house. Room service ,had ordered a wildflower salad arrived with beets only. Called spoke to Joseph , he said the menu shouldn't read agrula greens they only put pieces of greens on top .. Mine came without any greens. Hottub was cloudy and brown scum needs to have water drained scrubbed out, filter clean and super chloridened. We are thankful Ken and the men at the front are still there providing the best service they greet us by name and are friendly feel like family. Spa services are very good. We have always loved staying at the lodge. Hoping personnel will improve .

  • Stayed July 2013
    • Value
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Helpful?
4 Thank Becky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 14, 2013

We were at The Lodge at Turning Stone for a girls weekend.. and we had the most amazing time! Thompson who helped us with our bags was phenomenal and the desk called several times to make sure everything was going ok and to make sure we didn't need anything!! The room was gorgeous ... the whole experience was amazing:)

  • Stayed June 2013, traveled with friends
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Helpful?
3 Thank Jen575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowville, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 7, 2013

My husband and I decided to stay at the Lodge at the Turning Stone for a one night getaway for our one year wedding anniversary. This was our first time staying in the Lodge since we usually stay in the Tower anytime we visit the casino. We checked in and when we entered our room, they had a box of chocolates and a card wishing us a Happy Anniversary, which I thought was very thoughtful! The rooms are perfect and extremely clean. When you enter the suite, you enter into a large living room area. Off of the living room are large double doors that go into the bedroom. Then off of the bedroom was a large hallway that had spacious closets. Off of the hallway was a large, beautiful bathroom! I must say that this was one of the nicest and cleanest hotel rooms I have ever stayed in!

We went to the TS Steakhouse for dinner and they were also very accommodating! The food and service was excellent. They also brought my husband and I out a complimentary chocolate dessert with the words "Happy Anniversary" written on the plate. To some, that may not mean much, but my husband and I believed it was very thoughtful!

I would recommend everyone to stay at the Lodge! We definitely will be returning in the future!

  • Stayed June 2013, traveled as a couple
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Helpful?
4 Thank Laura3204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plantation, Florida
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed June 2, 2013

My husband, toddler and I stayed here for my brother in law's wedding. We were very comfortable since the lodge suites are very roomy. It was great because we were able to put our toddler to bed and enjoy the living room area while she napped/slept. There are slider doors that separate the bedroom from the living area. The rooms are gorgeous, roomy and very clean. It was a very nice hotel and although we do not live in NY, if we ever are in the area, we will stay here again. The service was also very good! We loved the breakfast at the restaurant downstairs--delicious! There really is no complaints. Great experience! Stay here if you are debating-you will enjoy it!

Also, the wedding was beautiful at this resort in the banquet hall. We had a great time! Great place to have a wedding or visit!

Room Tip: Stay at the lodge if you have small kids. The peace and quite is worth the extra $$
See more room tips
  • Stayed July 2012, traveled with family
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Helpful?
1 Thank RedDragon17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2013

Great place, great room .... I felt like a Princess!!!! My friend and I went to a concert at the Event Center. It was a rainy, miserable night. First we had complimentary valet parking. It was so nice not to have to go back outside to get to the casino or the event center! We can't wait to go back!

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
1 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2013

The Lodge is a beautiful place to stay, can't wait to to back! It was the perfect place for a mini-vacation, close to home but felt like we were in Paradise! Relaxing and elegant, felt very comfortable there right away!

  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
2 Thank MaryAnne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge at Turning Stone

Property: The Lodge at Turning Stone
Address: 5218 Patrick Rd, Verona, NY 13478-3012
Phone Number:
Location: United States > New York > Verona
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Verona
#1 Business Hotel in Verona
#1 Romantic Hotel in Verona
Price Range (Based on Average Rates): $$$
Number of rooms: 95
Official Description (provided by the hotel):
A legendary experience awaits your indulgence at the AAA 4-diamond award-winning Lodge at Turning Stone. Selected by Conde Nast Johansens as the "Most Excellent Resort" in the USA and Canada for 2007. The Lodge at Turning Stone is an elegant all-suite hotel that's perfected the art of pampering. This beautiful hideaway offers treasured privacy that superbly complements the resort's recreational pleasures. Your sumptuous suite is just mere steps from fun and excitement, yet still a serene world away. Come. Enjoy our hospitality. ... more   less 
Also Known As:
The Lodge At Turning Stone Hotel Verona
Hotel At Turning Stone
At Turning Stone Verona

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