When a company schedules an event and has dinner set up at 6:00, it is crazy that we can't have a guarantee check in at 3:00 or even 4:00 like every other hotel. Your policy of "sometime between 3 and 6" is ridiculous. Aside from the fact that guests don't know if they'll have time to freshen up for dinner, they wait in line to discover room isn't ready and then we wait in line again to see if it is, over and over until we have a room. In the very least you should offer to call a cell when the room is ready and offer to store luggage so guests can maneuver around facility while waiting.
- Official Description (provided by the hotel):
- The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more less
- Also Known As:
- The Tower At Turning Stone Hotel Verona