I booked 4 rooms for two nights as part of a wedding party that reserved over 50 rooms. The experience of reserving the rooms should have been the tip off that customer service was not their forte. I wanted 4 rooms in my name, which they don't allow, so I gave them my wife's name, a daughter's name and my mother's name. When checking in, the front desk help was cold and indifferent to you being there and it went down hill from there. Would it hurt anyone to smile and welcome you?
They require ID from anyone checking in, but that fact was never conveyed when I made the reservation. I had ID. My wife and daughter did not. Since my mother was not there, I could not check in for her. Bryan, the front desk supervisor, admonished me for not have my name on the reserved rooms in addition to my wife and daughters; again nothing I was ever told. When I asked the reason for the high security, he snorted that 'it's our policy'.
We eventually did get into the rooms which were average with the exception of stained carpets in 3 of 4. Being a casino, everything smelled like cigarette smoke.
The buffet was extensive and quite good. Wedding at the lodge was outdoors and lovely, although the servers were not friendly.
We compared notes with family and other guests and concluded that working for the casino must be such a miserable existence to make most of the people that work there miserable.
Suggest that, if you are of a mind to have a wedding or otherwise vacation at a casino, you stay drive past Turning Stone to the next one.
- Official Description (provided by the hotel):
- The Tower at Turning Stone – AAA 4 Diamond award-winning high-rise hotel, offers a stunning panoramic view of the countryside. The Tower features spacious guest rooms and elegant suites. 100% Non-Smoking ... more less
- Also Known As:
- The Tower At Turning Stone Hotel Verona