My boyfriend and I stayed at this hotel during Columbus Day weekend for a wedding. While the wedding reception was wonderful, that was just about the only nice thing to say about the hotel. We checked in late Friday so we really didn't have a chance to inspect the room until Saturday morning. We discovered a disgusting amount of mold surrounding the A/C unit. It covered the carpet and spread up the walls. The ironing board was stained and moldy as well. There was dust everywhere and it appeared that the room hadn't been vacuumed well in months. There were several dents/gashes in the walls as well. The outlets were very loose. I was afraid that I was going to be electrocuted when I was plugging in/unplugging the iron. The bathroom was not clean. There was hair still in the tub. The shower also sounded like a freight train with the pressure and temperature alternating throughout. Sunday there was no hot water! The toilet was also very unstable. Neither one of us are large people but the toilet would shift to the left each time we sat down. When we brought this all up at the check-out, the first thing that we were told was that we should have brought it up when we checked in and that they could have changed our rooms. Sure, maybe we should have brought it up first thing but how can you change our rooms when the hotel is book solid? The people at the front desk offered no apologies and suggested that we call at a later date to speak with the Manager. My boyfriend has tried contacting the Manager several times without success.
Our other chief complaint has to do with the prices of everything. This hotel, unlike just about every other hotel, does not offer a continental/complimentary breakfast. At about $10 per person, you are treated to a very mediocre buffet. The only positive of this stay was that I was able to spend time with friends.
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- Also Known As:
- Hotel Vernon Downs
- Downs Hotel Vernon