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“Great Price and handicapped room!!” 5 of 5 bubbles
Review of Red Roof Inn Utica

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Red Roof Inn Utica
Ranked #3 of 13 Hotels in Utica
Sidney, Ohio
1 review
“Great Price and handicapped room!!”
5 of 5 bubbles Reviewed July 2, 2014

We found a coupon in the Northeast coupon book at rest area. $59.99 for the night. When the front desk clerk saw me walking with a cane she offered me their handicapped room. It was so nice. Everything was handicapped accessible. Laminate smooth floors, 2 different level peep holes on door, outlets at correct height and not hidden on wall, huge king size bed, big screen TV, microwave, fridge, safe and a huge bathroom with a massive no edge shower with a sprayer and shower head with a built in seat. Also had grab bars everywhere. The staff was so nice. We have found our new hotel when we travel upstate New York!!!

Room Tip: Try the coupons in free book.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, July 3, 2014
Thank you, Danielle, for the kind review regarding your recent stay. I am glad that the front desk staff were able to accommodate you based on your accessible needs. Your wonderful description of our accessible rooms are very helpful for those who would require them. Thank you for choosing us as your hotel of choice in Upstate New York. We hope to see you again some time soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

Traveler rating
    176
    194
    77
    29
    14
See reviews for
168
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70
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
2 reviews
5 of 5 bubbles Reviewed June 30, 2014 via mobile

From the moment I arrived at the hotel, Kristen provided a service that went beyond her call of duty. She was extremely pleasant, respectful and eager to make my stay a special one. The following day, Jake, front desk, continued the same level of service that I had not encountered in other hotels. The room attendant, a young man by the name of Carlos Velez was so helpful, clean and careful and respectful that I felt like if I was at home. The rest of the staff continued that level service for the remai.der of my stay. Thank you Kristen, Jake and the rest of the staff at the front desk, as well as Carlos and the rest of the house cleaning staff at the hotel. Thank you. I will highly recommend this hotel to family and friends. Excellent work, guys.

Stayed June 2014, traveled with friends
Helpful?
Thank Modesto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, July 1, 2014
Thank you, Mr. Modesto, for your wonderful review regarding your stay at Red Roof Inn Utica. Your kind words regarding Kristen, Jake, and Carlos will be shared with them, as well as the rest of our team. They will be very delighted that their hard work and dedication in ensuring that our guests have an enjoyable stay, is paying off. I am glad that you will spread the word about our hotel. We look forward to seeing you again on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Florida
Level Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed June 23, 2014 via mobile

We had bad experience with Red Roof Inn years ago, and when we came to Utica I read the reviews on trip advisor and saw that Red Roof Inn had high marks, so we decided to book a room. What a pleasant surprise! Very clean room, comftable bed, it was just right and at a fantastic rate!

Stayed June 2014, traveled with family
Helpful?
1 Thank TheBombays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, June 24, 2014
Thank you for giving our hotel another try and sharing your review on Tripadvisor. There are many variables involved in ensuring that our guests receive the quality and customer service in which they deserve. Sometimes things can go wrong. But, at the Red Roof Inn, we strive to resolve issues and improve our guests' overall experience. After all, if it wasn't for you, our guest, we would not have the joy to share the best of what Red Roof Inn has to offer. I will be happy to share your review with the rest of the team. We hope you stay again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 16, 2014

Easy to access for overnight stay. Good location and quick service. Room was simple and clean. It fitted well for our (4 person) purpose to stay overnight near highway when travelling to Niagara. Value for price was excellent.

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JzzTii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, June 19, 2014
Thank you for your nice comments regarding your recent stay. Your review touches base on the foundation of what Red Roof Inn is all about. I hope you visited our other locations in the Buffalo area in which are about twenty minutes away from Niagara Falls. I will share your comments with the rest of the team. We look forward to your next visit, whether passing through or spending a day or two.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed June 11, 2014

Much better than we expected! Very clean and comfortable, super helpful staff. We were travelling with our dog, and expected to have to settle for less than nice accommodations. Not so here! We were very pleased, and would stay here again even without the dog!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CarilloPuerto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, June 13, 2014
We appreciate your comments regarding your stay at Red Roof Inn Utica. Our locations are THE choice for pet owners. No one should have to sacrifice cleanliness, comfort, or good customer service to stay at a pet friendly hotel and we are glad that we have provided just that.
Bring Fido, don't bring Fido. We just look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkersburg
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 11, 2014

I usually don't stay at Red Roof Inns. but after reading some of the reviews on Trip Advisor, we went ahead and booked a night here. The other reviewers were not wrong! The motel was totally full, but the two people at the front desk made us feel very welcome. We had a couple of small issues with the room, but Grant came to the rescue right away, and took care of the issues with the same concern as you would hope the owner himself would have. The room was nicely arranged. Bathroom a bit small, but okay. Very high cleaning standards. As I read a few more reviews after I booked, I realized that it is a pet friendly motel. I was not excited about this, as I love pets, but outdoors. However, there was no trace that any pets had ever been in there. The beds were very comfortable. There was no breakfast, but coffee was available at all hours. Kudos to the owner, management and quality employees!

Room Tip: For those who prefer a pet free room, the front desk told me that MOST of the time people with pets...
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, June 13, 2014
Thank you, Tracey, for your wonderful review of your stay at our hotel. I am glad that you utilized Tripadvisor when learning about us. That is the best way to gain knowledge about any hotel. Grant is our most recent addition to our Customer Service team and will be ecstatic to hear that he had a positive affect on your stay. Your Kudos means a lot to us! We hope you come back on your next visit to Utica.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 9, 2014

I have stayed here twice now stopping in for one night each time. The motel is very clean and the price is reasonable. It is right off the highway so it makes it easy to get off and back on in the morning. There service was good, beds clean and comfortable. The bathroom was also very clean. I will not hesitate to stay here again. Wifi and a decent TV.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin S, General Manager at Red Roof Inn Utica, responded to this review, June 13, 2014
Thank you for choosing the Red Roof Inn as your place to stay while shopping in the area, Sean. We take pride in our room cleanliness and customer service. My staff will be happy to hear about your review when I share it with them. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Utica

Property: Red Roof Inn Utica
Address: 20 Weaver Street, Utica, NY 13502
Location: United States > New York > Utica
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Utica
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Utica 2*
Number of rooms: 112
Reservation Options:
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Also Known As:
Red Roof Hotel Utica
Utica Red Roof Inn

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