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“great hotel” 5 of 5 bubbles
Review of Hampton Inn Utica

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Hampton Inn Utica
Ranked #1 of 13 Hotels in Utica
Certificate of Excellence
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great hotel”
5 of 5 bubbles Reviewed August 11, 2013

It was clean, fresh, and the staff was great. The pool was one of the most pleasant indoor pools that we have used. It was clean and did not smell overmuch of chlorine. The breakfast was great. The staff was friendly and helpful.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Gwen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
We are so glad to hear that you got to enjoy our indoor pool during your recent stay. It's a relaxing atmosphere to take a dip. Thank you for recognizing our staff members as we strive to deliver the best in customer service. See you next time!
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681 reviews from our community

Traveler rating
    416
    178
    53
    20
    14
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Independence, United States
1 review
5 of 5 bubbles Reviewed August 8, 2013

Impressed with the cleanliness and ammenities offered. The air conditioner was very quiet....something appreciated when trying to sleep. The only complaint I had was that there was a wait when coffee ran out.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Russ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
Dear Russ C.

Sorry to hear that you had to wait for coffee. I know I can't function without my cup! I also want to thank you for recognizing our great housekeeping team for doing a wonderful job keeping this hotel clean as a whistle.
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Woodsville NH, United States
1 review
4 of 5 bubbles Reviewed August 6, 2013

very nice hotel, would recommend it to anyone traveling on I90, easy to access and staff is very friendly and helpful...would only suggest that people have their own pillows with them as the ones provided are flatter than pancakes. had a king suite with Jacuzzi tub and found the room to be very spacious and comfortable and clean, also very quiet.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Dorothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
Dear Dorothy,

Thank you for commenting on our helpful and friendly staff. It takes a certain type of person to show their true Hamptonality! I am sorry that you were not made aware of our new Sweet Dreams Program. We offer a variety of pillows so that our guests can get the best sleep ever. Next time you stay with us just ask at the desk and they will be delighted to show you the selection, which ranges from memory foam, to buck wheat and even a body pillow. We also offer sleep masks, ear plugs and a sound machine so you can sleep like a baby.
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Bellevue, Washington
Level Contributor
173 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed August 5, 2013

Our room was clean, comfortable and quiet. Well-stocked breakfast area with nice variety. Pool was fun for the kids and a decent temperature. Staff were helpful and friendly.

I had a little trouble finding it in the dark. But, it was fairly easy to get back on the highway the next morning.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lilbsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
So glad that you and your family enjoyed your time with our Hampton Inn in Utica. I'm sure the kids had a great time in the pool and hopefully the adults got to unwind too. We look forward to having you back next time you are traveling to the area.
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 2, 2013

We were going to be in Utica for a college visit, having stayed at many Hiltons (Hampton parent company) we tried the Hampton Inn. The hotel exceeded our expectations, free bottles of water when we arrived, a managers snack area in the early evening and smoores in the evening. Not to mention the free movie, ice cream and popcorn for your room. The rooms were very clean !! It's well worth the price. We would stay there again.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ED_BER1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
Well we are glad that during that hectic time of finding the perfect college fit for you son or daughter you were able to relax and enjoy your stay with us here at the Hampton Inn Utica. Hopefully you found the college of choice since we have so many here in our area, like Hamilton, Colgate, Suny IT, Utica College, just to name a few.
It's wonderful to hear that you had a chance to experience some of our wonderful amenities and hope enjoyed the ice cream!
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Albany, NY
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 1, 2013 via mobile

Was sent out to Utica to help with the flood damage and spent 10 days there. The staff was always friendly and helpful. Rooms were always clean, quiet, and the beds comfortable. Pool was clean and a comfortable temperature. Breakfast was outstanding and varied daily. Snack type food was also available in the evenings. Room was paid for by work and I don't know if it was at a lower than normal rate, but it was worth what we were charged. Close to NYS Thruway exit.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank russtduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
Sometimes when traveling it is for unfortunate circumstances and the flooding that we had in our surrounding areas was terrible. We want to thank you and the rest of the crew for you tireless efforts in helping the flood victims.
I am glad to hear that during this time you were able to experience the wonderful staff that we have here at the hotel as well as some of the great amenities we have to offer. Hopefully it gave you a chance to unwind after what I am sure was a very hectic day.
Thank you for staying with us and hopefully next time it will be under better circumstances.
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1 review
5 of 5 bubbles Reviewed July 31, 2013

The guest customer service provider, Katherine, was incredible. She has a wonderful personality and a beautiful smile. She makes you feel like you have a new best friend when you walk through the door. She is one in a million. I recommend a stay here any day you can. It is a true hidden gem.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luvleelauren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria B, General Manager at Hampton Inn Utica, responded to this review, August 20, 2013
so glad that you had a good night's sleep in our comfy Hampton beds. Thank you so much for recognizing katherine-she is a wonderful person who shows her Hamptonality daily. And she is so excited to be mentioned in this review as she gets special recognition from the company!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Utica

Property: Hampton Inn Utica
Address: 172-180 N Genessee Street, Utica, NY 13502
Phone Number:
Location: United States > New York > Utica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Utica 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Our hotel specializes in delivering customer service that is second to none! Complimentary hot breakfast bar, bottles of water, dvd rental, business center, evening reception of appetizers, and much more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Expedia so you can book your Hampton Inn Utica reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Utica Hotel Utica
Utica Hampton Inn

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