Best bang for your buck. Clean, updated, nice staff, good buffet. Definitely will stay at the Best Western in Utica, NY again. I stayed there with my son to visit SUNY. It's very close by to everything.More
- Free Wifi
- Free Parking
Best bang for your buck. Clean, updated, nice staff, good buffet. Definitely will stay at the Best Western in Utica, NY again. I stayed there with my son to visit SUNY. It's very close by to everything.MoreShow less
Thank you for taking the time to write a review, So glad that our team at Best Western was able to accommodate you and your son. We look forward to having you at our hotel again.
This was a great place to stay on our way back home. It seems that the room was recently updated. A nice bathroom area and king sized bed. That was very comfy. The breakfast was awesome. If you are looking for a value, stay here.
Thank you for taking the time to write a review, We value your feedback and are glad to hear that you enjoyed your stay. We hope to see you again in the near future.
My husband & I stayed at this Best Western after a long drive from Bar Harbor. When arriving in town; we got a bit turned around. We called the hotel and Tony talked us to the hotel. Tony was most personable and we checked in. Unfortunately, the first room that we went to smelled of smoke. We returned to the front desk and without hesitation, Tony gave us another room; complete with a full refrigerator and stove. The bed could have been more comfortable. The breakfast was fine. Usual eggs, sausage, waffles, etc.
Thank you so much for taking the time to write a review for our location. Tony will be so happy to hear that he was able to accommodate you on your visit, as he is such a great asset to our company, We deeply apologize about any inconvenience you nay have had when you first check in. We hope to see you again in the near future.
EVERYTHING at this hotel was absolutely impeccable, from the cleanliness of the room, to the updated decor, to the service and friendliness of the staff, to the selection and service during the breakfast buffet. Nothing was lacking, even the sheets smelled amazing!! I will never stay anywhere else!
Thank you so much for taking the time to write a review for our location, We appreciate your feedback. We are so happy to hear that you enjoyed your stay and our staff was able to accommodate you. At Best Western our goal is to make everyone feel "Home away from Home". We look forward to having you again.
Rooms were dirty. There were rings around the tub, cobwebs on windows, crumbs on table, dust everywhere and stained towels. We changed rooms and the new room was worse than the first. The staff tried to help but we couldn't get passed how dirty the rooms were.
Thank you for taking the time to write a review, We deeply sorry for any inconvenience you may have had during your stay. We take cleanliness very seriously, and will be going over this with our Housekeeping supervisor. If you wouldn't mind reaching out to us would surly appreciate it.
Travelling home from Scotland CT this was a good halfway stop have stayed here a couple of times Amanda at check in was very positive and helpful when we got to our room in the side building my daughter found some cobwebs in the corner near the window I went to desk to ask for a vacuum and said I would clear away she said she would come and do it so she came to room cleared away and checked room for more. The room itself was very nice comfortable beds however no frig and we had food items that needed to be refrigerated so she took them and put in a frig they were packaged not left overs. I will certainly stay here again the only downfall is no pool or hot tub
Thank you for taking the time to write a review, We appreciate your feedback and are happy to hear you enjoyed your stay, and Amanda was able to accommodate you. Sorry about the cobwebs you found during your stay and will be going over this with our housekeeping staff. We look forward to seeing you again.