Check-in was very basic. No acknowledgement for being a Diamond Elite member, no offer of bonus points, beverage, etc. Christina was very robotic with her procedure. First room was adequate with size and space, but toilet was not properly cleaned, and bathroom floor was visibly dirty. Moved to the main building was efficiently handled, but rooms are motel quality and are quite dated. Heat worked too well, and no happy medium existed with unit. No blanket provided with the basic sheet and thicker sheet, which would have satisfied our comfort without having to crank the heat. This made room very dry. Bathroom was tiny and dated. Barely enough room for tub/shower and toilet. Mattress soft, and upon inspection the next morning had a HUGE stain on it covered by a thin pad. Other staff members I encountered were pleasant, but not sure if genuine, or they just have been instructed to say good morning to guests they encounter. One maid we viewed spent over an hour in one room, but as we walked to and back from breakfast we noticed that she was texting on her phone each time.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Best Western, Orbitz, Expedia, Priceline, Travelocity, Hotwire, Cancelon, Cheap Tickets, getaroom.com, Evoline ltd, Agoda and HotelQuickly so you can book your Best Western Gateway Adirondack Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Gateway Adirondack Hotel Utica
- Best Western Utica
- Utica Best Western