Stayed for three nights on a recent trip for a class reunion. The A/C performed poorly. 98 degrees outside, very warm inside. We were provided fans that just pushed the warm air arround. We were offered to move to another building (2nd floor room) with no elevator. Upon complaining we were given a $25 credit for three nights at $90 each night. I spoke with Asst. Manager, Mr. Welch, when I returned home. He offered another $40. We feel that one night free would have been satisfactory. However, after being verbally berrated by Mr. Welch I hung up and called Best Western Corp. They were sympathetic and and gave us the $25.00. I will never stay in the motel again and will be sure that anyone I know in Utica will know about the outdated motel that exists. Go the extra $25 to $40 and stay elsewhere.
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- Also Known As:
- Best Western Gateway Adirondack Hotel Utica
- Best Western Utica
- Utica Best Western