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“KARIN , breakfast attendant ROCKS! and Ana , front desk manager is on FIRE!”

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Holiday Inn Express Hotel & Suites Utica
Ranked #2 of 13 Hotels in Utica
Certificate of Excellence
Utica, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“KARIN , breakfast attendant ROCKS! and Ana , front desk manager is on FIRE!”
Reviewed August 17, 2014

My daughter and i had an amazing stay because of these two attentive, resourseful , knowledgeable and insanely gracious young women... Karin was thorough, courteous, gracious, and went out of her way for every customer to provide service with a smile the likes of which you usually see at 5 star hotels and restaurants! Give this girl a raise, as she is the type of emplyee that is hard to find and she does her job spendidly...not only was the food properly serviced and attentively cleaned and prepped, but she went above and beyond the call of duty to specifically key into every diners needs and wishes. SUPERB! When we had a glitch that no one could have predicted ( noisey clanging, late night firemen banging around on the upper floors til all hours of the night) the staff- under the sage guidance of Ana sprang into action to do all they could do to abate the troubling problem...and they most astutely made accommodations to al those guests who were affected. my son is a new College student at a prestigious college nearby and i will be visitng a lot from Los Angelels... and you'd better believe that , largely because of the intensly well executed hospitality of both Karin and Ana, that my family will be back here consisitently for years to come. I will gladly recommend this fabulous " family" home away from home to all those visiting the stunning Utica area. Thanks for the chance to offer my thoughts and I will hopefully get a rroom next thursday when I return for another Freshman orientation! Cheers! v

Room Tip: go for upper floors in case people upstaire are noisy
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  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank MOXIEmamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, September 4, 2014
Dear MOXIEmamma,
Thanks so much for your great review, we agree, Karin does rock! We're always encouraging great customer service so I'm glad to hear Karin and Ana really stepped up to take care of you!
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259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • Spanish first
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English first
Chesterfield, Virginia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 17, 2014

I rated the stay here at Holiday Inn Express highly because of these following employees Karin, Breakfast Attendant, Jennie, Dana, Omayra and Desiree House Keeping, Jeff and Scott in maintenance and housekeeping and Anastasia and Anna at the front desk. These employees made my stay for 3 weeks comfortable and pleasant even with the loud and obnoxious guests that came and went. These employees are the most loyal and caring bunch of employees for their guests that I have ever met at any of your IHG hotels. My husband stays 100 to 150 nights a year at the IHG hotels and this by far is my favorite hotel.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lauraleeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, September 4, 2014
Dear lauralee,
We're so happy to see you naming all of our associates that made you feel at home. We'll be sure to share you compliments with our ownership!
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Fort Worth
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed August 16, 2014

My husband and I stayed here July 16-20, 2014 for educational purposes (I had a test that lasted the entire weekend). When we checked in they offered us a complimentary bottle of water and had complimentary snacks available. Everyday they had some sort of late afternoon snack in the lobby. Front desk personnel were friendly and we had no issues. My husband asked for late check out just in case my test ran over & they were happy to accommodate us (we didn't have to use late check out, but it was good we had the option). The room itself was a great size (we had a King Size Suite) and had modern décor. This hotel is still new so no major issues with the room. The bed was a little harder than what I cared for and we had some house keeping issues, but I would stay here again if traveling to Utica. Happy Traveling!!

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mrsslovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, September 4, 2014
Dear Mrslovestotravel,
Thanks for taking the time to give us your feedback! I'm so happy to hear our staff made you feel at home and that you enjoyed some of our amenities. If there's anything that you think we could do to help with sleep experience, please let me know.
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Valley Stream, New York, United States
1 review
Reviewed August 15, 2014

Breakfast attendant Karin was excellent at her job. She always made you feel welcome. The staff was great too, I have stayed at this hotel twice already, and I would surely stay again if I am in Utica. Thank you











,

Room Tip: Any room you choose will be excellent.
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  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SuzannaDurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, September 4, 2014
Dear SuzannaDurr,
Thanks for taking the time to give us your feedback! We'll be passing on your compliments to the rest of our staff, and our management.
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Babylon NY
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2014

Breakfast attendant Karin was excellent ! The hotel staff was very attentive to all of our needs. I was traveling with my family on business we had 4 king suites that were just great ! This is the second time in the past 2 months that I needed to stay there and will surely be going back in the next month or so. Highly recommend this hotel.The Manager Lee was very accommodating !

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank schshlpres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, September 4, 2014
Dear schshlpres,
Thanks so much for coming back to stay with us again. We always enjoy hearing how friendly Karin is in breakfast. Hopefully we'll see you again soon!
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akron, oh
Level Contributor
125 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 13, 2014

I travel extensively on business, but this trip was a week-long tour of colleges. We spent one night.

We enjoyed our stay at the hotel. Check-in was fast (thanks Mindy!) and the snacks in the lobby were an unusual - and very nice - touch.

Guest room was well-appointed and beds were comfortable. We slept great!

Breakfast was typical of HI Express,hotels but the breakfast room was nicer and more spacious.

We'd certainly stay here again if we were in the area.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank keatingclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, September 4, 2014
Dear keatingclan,
Thanks so much for giving us your great review! I'm glad to hear Mindy took care of you and that you were able to enjoy our Great Room for breakfast. Next time I hope you have time to enjoy our patio in back of the hotel!
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Bridgewater, Massachusetts
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 2, 2014

6 or us were traveling from Niagra Falls, Ontario to Derry NH and wanted to stop halfway. We stopped into holiday inn express in Utica and they had rooms available. Mindy, the front desk associate, warned us that there were teams of 8 year old baseball players staying there. She said they were all on the 2nd floor so she put us on the 3rd floor and gave us the managers discount. She told us about Delmonicos steak house that was right next door and even gave us coupons for free dessert. The food was fabulous and the dessert was delicious and huge. Mindy was awesome!
The hotel was extremely clean and the rooms were beautifully appointed and had all the amenities you would ever need. Towels were soft and the beds were super comfortable . I would definitely stay there again if I was in the area.

Room Tip: My room was awesome on the 3rd floor
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  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Lynn0129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, August 6, 2014
Dear Lynn0129,
I'd like to thank you for giving us such a great review! I'm so very happy to hear that Mindy took great care of you. She's been with us a while and always leaves a memorable impression with our guests. I'll be sure to share your many compliments with Mindy and the rest of our staff. Maybe next time you're in the area you can enjoy our complimentary evening snacks located in the lobby.
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Additional Information about Holiday Inn Express Hotel & Suites Utica

Property: Holiday Inn Express Hotel & Suites Utica
Address: 23 Wells Ave, Utica, NY 13502-2521
Phone Number:
Location: United States > New York > Utica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 
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