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“Mark Webb”

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Holiday Inn Express Hotel & Suites Utica
Ranked #2 of 13 Hotels in Utica
Certificate of Excellence
Reviewed October 28, 2013

Quite often we don't say thank you to the people who cross our paths in life that make someone feel welcome and wanted. Mark Webb is just that individual. We travel to Utica every two months to visit our mom in a nursing home. Mark has been gifted with a spirit that takes what would normally be a sad trip and made it exceptionally joyful and uplifting with his personality and charm. We actually felt like we were on vacation! He offered us impeccable services above and beyond.
Thank you Mark for your kindness, patience and most entertaining stories. Robert & Annabelle McLaughlin. See you soon!

Room Tip: Higher floors have a nice view, we really enjoy the suite with kitchenette
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  • Stayed: October 2013, traveled with family
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Thank belleapets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded November 4, 2013

Dear Belleapets, Thanks for the great review! I'm happy to hear that Mark always goes above and beyond to accommodate your needs. It's a real pleasure to have you stay at our hotel every so often. I'll be sure to pass on your compliments to Mark and the rest of our staff. We look foward to your next visit and maybe you can enjoy one of our famous Holiday Inn Express Warm Cinnamon Buns!

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195 - 201 of 272 reviews

Reviewed October 28, 2013

Stayed overnight this past weekend while visiting our son at college. Room was clean, comfortable, spacious -- two queen size beds, roomy bathroom. Though we didn't partake in the buffet breakfast, I went and got a cup of tea, and the food looked appetizing with a good selection, and the breakfast room was clean and well kept (and the breakfast is complimentary).
The front desk associate, Ana, was courteous, friendly, and helpful. Price was fair and had we stayed a second night there was a rate deal where that second night was 50% off. Overall, very happy and would recommend this to anyone and certainly stay again.

Stayed: October 2013, traveled with family
Thank Abe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded November 4, 2013

Dear Abe G,
Thanks for giving us such a great review. I'm glad to hear that you appreciated the space in your guest room and bathroom, we're very proud of the way our hotel turned out. If you have time next time you're in the area, remember to ask about our complimentary DVD list at the desk, and you can take advantage of the DVD player in the room and the 40" HDTV!

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Reviewed October 27, 2013

My boys and I stayed in a suite with grandma and grandpa while in town for a wedding. It was just the best stay ever! Everything was superb. The room was sparkling clean, and we had plenty of towels and soaps even for our big group. The staff couldn't have been more friendly, especially Erin at the front desk, Edna, and Karin at breakfast. They were so kind to my kids, and made sure we had everything we needed. The breakfast buffet was full of pancakes, sausage, eggs, fresh fruit, cereal. . . It was amazing, and they were constantly refreshing it. The pool was clean and warm, and just the right size for our kids, with stairs so they could get in easily.

The location is good too, right off a main road. It's next to a steakhouse, and you could walk past the steakhouse and reach McDonalds. All in all, it was a really nice stay, and I would definitely come here again.

Room Tip: The pool and fitness center are on the first floor, and guest laundry is on the third.
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  • Stayed: October 2013, traveled with family
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Thank Lydia2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded November 4, 2013

Dear Lydia2020, Thanks for the great review. I'm happy to hear you had such a great stay at our hotel and that we were able to accommodate your needs. It was a pleasure having you and your family stay at our hotel. I'll be sure to pass on your many compliments to the rest of our staff. We hope to see you next time your in the area.

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Reviewed October 25, 2013

Stopped here for a night with the family as it was on our way. The hotel was not far from the thruway exit. Staff was friendly, hotel clean and new, breakfast room well maintained. Price was fair. This will be a future stopover point!

  • Stayed: October 2013, traveled with family
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Thank doclorenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded October 29, 2013

Dear Doclorenzo thanks for the review! We always appreciate hearing feedback from our guests. I'm glad to hear you and your family enjoyed your stay. Hopefully you can enjoy our complimentary evening snacks on your next visit!

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Reviewed October 21, 2013

We stayed at the Holiday Inn Express with a motor coach group on October 13, 2013. The rooms are fantastic and the from desk staff (Sarah) was very helpful. She had all of our keys in packets so check-in went smoothly. Jeff helped us with getting our luggage to our rooms and even asked how many were in our group so he could meke certain there was enough breakfast put out the next morning.

  • Stayed: October 2013, traveled with friends
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Thank Brian6577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded October 29, 2013

Dear Brian3577 thanks for the great review. It was a pleasure to have you all stay at our hotel. I'm happy to hear Sarah and Jeff had everything set for you all at check in and that it went smoothly. Hope to have you stay with us again and maybe you can enjoy our free movie rentals!

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Reviewed October 20, 2013

Front desk associate, Sarah could not have been nicer. Even though check in is 3 p.m, she kindly let us accommodate our room a little earlier than that. That being said, I want to thank the housekeeping staff as well. The room and bath were spotless! Bath & Body toiletries and the ironing board & iron came in very handy for our daughters college interview next morning. The patio out back was a relaxing spot for us to talk, and when we went back in, the cookies offered were delicious!! Next, we watched both the New England Patriots and Boston Red Sox on your great T.V., and slept VERY comfortably. Breakfast was a VERY pleasant surprise. Karin, the attendant showed us around and explained how to make pancakes, too. The food and coffee were GREAT! We left with smiles on our faces, thanking Sarah and Lee A. (general mngr.) for a wonderful visit. Next time we will bring swimsuits and try the beautiful salt water pool!

Room Tip: outdoor patio is a plus
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  • Stayed: October 2013, traveled with family
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Thank farfalle21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ana F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded October 29, 2013

Dear farfalle21 thanks for great review. I'm glad that Sarah was able to accomodate you with an early check in. It's always our pleasure to try allowing ealry checkins as long as we have the rooms available. Also great to hear that Karin showed you around and explained how the pancake machine works. I'll be sure to pass on your many compliments to our staff here at Holiday Inn Express Utica. Look foward to your stay with us in the future!

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Reviewed October 19, 2013

We stayed here one night while travelling to Vermont. Overall the experience was very good. Great service from the front desk (recommending and calling ahead to Delmonico’s for us for dinner, which was a great restaurant), good sized rooms, good breakfast fare. What brought the rating down however was the noise which contributed to lack of sleep (ability to sleep being a must in a hotel!). For a new hotel, I didn’t expect to be kept awake by the noise made from flushing of toilets and showers going in other units. A big miss on Holiday Inn’s part. Perhaps staying on the 3rd floor might help? We were on the 2nd floor.

Also, attention to detail was lacking on the part of housekeeping – pillows all felt the same, even though the pillow cases clearly stated “firm” and “soft”, and the 2 toilet paper rolls were both at the end with no spare in sight. Oversights can happen in a busy day, so no big deal. However, after 3 calls and 2 hours wait to get a replacement, the kind person at the front desk finally personally delivered it.

Would we stay again? Yes, the amenities, room size, location, front desk and breakfast service were all great; however we would definitely request a 3rd floor room and hope we had better luck with noise reduction.

  • Stayed: October 2013, traveled as a couple
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Thank emptynestraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this reviewResponded October 29, 2013

Dear Emptynestraveller,
Thank you for giving us your feedback, I'm glad your experience was good overall, and I will go over the issues you experienced with our staff to try and find a way to ensure we don't miss the details in housekeeping. If there's anything I can do for you about your previous stay, or perhaps a future one, please feel free to contact me directly.

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Additional Information about Holiday Inn Express Hotel & Suites Utica

Address: 23 Wells Ave, Utica, NY 13502-2521
Phone Number:
Location: United States > New York > Utica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Utica
Price Range: $126 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 
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