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“Great Service”

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Holiday Inn Express Hotel & Suites Utica
Ranked #2 of 13 Hotels in Utica
Certificate of Excellence
Thornhill, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Service”
Reviewed August 12, 2013

My family just returned from a short 2 day stay at this location. The service was really good. Front desk associate (Mark) was very helpful and showed real interest in helping the kids have a good stay. The room was nice and well kept. Nice pool and the complimentary breakfast was nice as well. Would stay there again.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank james m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, August 16, 2013
Dear James,
Thanks for giving us such a great review. I'm glad that Mark and the rest of our staff made you feel welcome. I'm happy to hear that you would stay here again, feel free to let me know if there's anything we can do to make your stay even better.
Sincerely,
Lee Arthur, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
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    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Spanish first
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English first
Rocky Point, New York, United States
1 review
Reviewed August 12, 2013

A BEAUTIFUL hotel and the staff was awesome . We plan on staying at this hotel again, Would HIGHLY recommend this hotel . THE room was very very clean and the bed soo comfy.. IT was just and over all excellent experience ..

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank karendiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fergus, Canada
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed August 9, 2013

We stayed in a 2 bed "suite" on the last night of our journey home. It was the most spacious of all the Holiday Inn rooms we'd stayed in. There was plenty of kitchen cupboard space, and a mini fridge. (cupboards for what? no stove there). But it was certainly nice to have the counter top space. Sofa-bed/ 2 beds, all were comfortable and fine- Our view from 219 was interesting. Turns out when you get there late at night, you get the room behind the giant sign at the entrance. It made us laugh, and didn't matter to us because we weren't in Utica for the view, but it might bug someone else. The pancake machine was out of order and there was NO fruit at breakfast. Seriously, who doesn't put out fruit? No hot tub either -oh the inhumanity! The pool was warm enough though. But other than that, it was clean, comfortable and decent stay and we would book there again if passing through.

Room Tip: 219 has a great view of the back of the entrance sign.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jellyfishmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, August 16, 2013
Dear Jellyfishmum,
Thanks for giving us such good feedback on your stay. We agree that room doesn't have a great view, but we hope the large suite with two TV's made up for that a little bit. I'm sorry to hear we had trouble with the pancake machine and fruit selection, I will make sure that we have enough bananas and apples from now on! Feel free to contact me directly next time you're in the area and I'll make sure we get you a good room on the top floor, and I'll make sure we aren't short on anything in breakfast.
Sincerely,
Lee Arthur, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandwich, United States
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 8, 2013

Got to this hotel just in time to get the last room for the evening. The room was a handicapped accessible king suite. It was very nice, clean, colorful, but not inexpensive. I was able to get $10.00 knocked off for being an AARP member. The front desk hostess was very friendly and directed us to a nearby restaurant. Odd though, we found it a bit tricky getting around Utica and to this hotel. This hotel and a few others on this street were a bit off the road, one has to really look to find them.

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Melva S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed August 4, 2013

Mark, the front desk associate was very pleasant. This hotel is brand new and quite lovely. Check in did take a bit longer than usual but overall a nice time. Beds were clean. Breakfast was good and hearty.

  • Stayed August 2013
    • Value
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Helpful?
Thank getoveritshit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, Ontario, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 1, 2013

Great place to stay while on a trip to Cooperstown.
We went with our 2 kids (3 and 6) and were well received.
Cookies at check in, room was clean, breakfast was good for kids

Pool was a tad chilly but the kids loved it.

I'd recommend it.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medford, Massachusetts
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 22, 2013

We stayed here for one night on the way back from Niagara Falls. It's right off the highway. When we checked in the amazing staff gave us Water, Chips, cookies, granola bars, and crackers. My family cracked up when I came back to the car with all the goodies they supplied. The room was big and spacious - we had two TVs which was strange at first since it was one room. I was disappointed that we were right outside the elevator and ice machine and I probably should have asked to be moved before we got settled. My son was woken up before 6am with people getting ice. The beds were quite comfortable, the shower head was the same I had at home which I loved. We were able to walk over to Delmonico's to have the best meal we ate on vacation. The breakfast was adequate and the woman who worked there is hardworking and very friendly. We didn't use the pool as there was a baseball team in there when we arrived and it was a bit small for all of them and us. Overall - if I was to do that trip again, I would definitely stay there - but would request not to stay outside the elevator.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee A, General Manager at Holiday Inn Express Hotel & Suites Utica, responded to this review, July 26, 2013
Dear Kelly,
Thanks for the great review! I'm happy you enjoyed one our our spacious Two Queen Suites, and I'm glad our staff was able to take care of you as well as Demonico's restaurant. Most of our Two Queen Suites are fairly close to the elevators, so please let us know you prefer away from the elevator and we will definitely make that happen if you stay again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Utica

Property: Holiday Inn Express Hotel & Suites Utica
Address: 23 Wells Ave, Utica, NY 13502-2521
Phone Number:
Location: United States > New York > Utica
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Utica
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 
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