We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Really nice hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Plus Franklin Square Inn Troy/Albany
Ranked #2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
Clifton Park, New York
Level 6 Contributor
154 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Really nice hotel”
Reviewed June 19, 2012

Best Western Franklin Square was way above my expectation. The room was lovely, bed was sensational, great bedding, good TV and cable, spotless bathroom with lots of linens. Front desk staff was very helpful. Complimentary hot breakfast was very nice. Highl;y recommend.

Room Tip: My cousin's suite had a beautiful jacuzzi. Worth asking for if you like those.
See more room tips
  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ellen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

440 reviews from our community

Traveler rating
    235
    137
    38
    19
    11
See reviews for
180
96
28
86
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Camp Hill, Pennsylvania
Level 5 Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 26, 2012

This was a business trip and all I needed is a place to sleep and Internet access. The hotel was very clean, spacious and had a decent breakfast for what passes as "free" breakfasts at hotels. Staff were very friendly and helpful. If I'm back in the area, I'll stay at this hotel.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fredband
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, May 23, 2017
Thank you for choosing to stay at our hotel while traveling for business! We are pleased you enjoyed your stay with us and hope your travels will bring you back to our area. Please ask us about our corporate discounts.

Regards,
Whitney P., AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Level 4 Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 21, 2012

We only stayed one night,but the experience was very good and we had and excellent stay at this Best Western in Troy. The hotel was conveniently located right along the river and very close to RPI- which we were visiting for a sporting event. The room was nice and it included a refrigerator. We used the fitness center and business center computers - which were free and they were both nice services to have available. Breakfast in the morning was included, and it was a very nice full breakfast with eggs and ham, make your own waffles, oatmeal, cereal, breads and muffins, fruits and juices and coffee. USA Today was available for free also. We took advantage of the proximity to the Dinosaur BBQ restaurant across the street and walked to dinner- it was great because we could have a couple of beers and walk back to our room without having to drive anywhere. The restaurant will even deliver to your hotel room. We liked the restaurant so much we went there twice in our one night stay! There are other restaurants within walking distance along the river which we went to for lunch and was very pleased with the food. Overall we had an excellent experience at the Best Western and would recommend it to anyone going to Troy.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winendiningduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy, New York
Level 4 Contributor
33 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 14, 2011

Very clean, nice and comfortable property. The staff is very friendly and helpful. Breakfast is a nice touch. Good selection of breakfast foods. Great coffee. Would absolutely love it here, but unfortunately when your neighbors smoke in their rooms it stinks in your room. This has happened 3 out of 4 different visits. It really is a shame since the hotel staff really does such a great job of keeping the place nice clean and comfortable. I mentioned it to the front desk, but really what could they do? Should they knock on every door and then sniff? They obviously cannot do that. Sadly, I do not want to sleep in a stinky ash tray smelling room. This is my second night here this visit, and last night there was not a problem, but during other visits it has been a problem too.

Room Tip: Ask to be placed in a room without neighbors, since smoking neighbors will ruin your experience.
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rpiparent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, May 23, 2017
Thank you for taking the time to review our hotel, and thank you for your repeat business.

I sincerely apologize that your neighbor violated our non-smoking policy. Please let us know as soon as you smell any inkling of smoke, we know how inconvenient that is! We are happy to move you to another room and exit the guests abusing our policy.

Please feel free to contact me directly when making your next reservation that I might upgrade you to one of our luxury suites at your convenience. wgrey@franklinsquareinn.com

Regards,
Whitney P., AGM



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level 6 Contributor
128 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 21, 2011

The hotel was spotless, beds a little on the firm side. There was a wedding the night we stayed and so the halls were noisy and sleep was interrupted several times. We decided to try another hotel for the next night. We couldn't get into the restaurant next door...it was a very popular spot and from all accounts on of the best places in town to eat!

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cottonelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medina
Level 5 Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 15, 2011

Stayed here for a wedding at the Franklin Plaza across the street. Room was spotless with nice fridge and microwave. Also, the beds were very comfortable and the internet connection was good. The front desk staff was very helpful in directing us to restaurants around the hotel.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carol2034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Level 5 Contributor
70 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed November 1, 2011

I usually stay in downtown Albany, but stayed here for an event in Troy. BW Plus is a nice place - clean, nice beds, good breakfast. There is a great BBQ place next door and a few bars with pub grub right down the street.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trippin_it_up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitknee39, Manager at Best Western Plus Franklin Square Inn Troy/Albany, responded to this review, May 23, 2017
We are so pleased you enjoyed your stay with us and hope you have the opportunity to return to Troy!

Thank you for reviewing our hotel.

Regards,
Whitney P., AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Troy
1.0 mi away
Hilton Garden Inn Troy
3.9 mi away
Holiday Inn Express Hotel & Suites Latham
4.1 mi away
The Century House, an Ascend Collection Hotel
Show Prices
Show Prices
Show Prices
6.4 mi away
Staybridge Suites Albany Wolf Rd-Colonie Center
3.7 mi away
La Quinta Inn & Suites Latham Albany Airport
4.4 mi away
Microtel Inn by Wyndham Albany Airport
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Franklin Square Inn Troy/Albany? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Franklin Square Inn Troy/Albany

Property: Best Western Plus Franklin Square Inn Troy/Albany
Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Phone Number:
Location: United States > New York > Troy
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Troy
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Best Western, Booking.com, Travelocity, Expedia, Priceline, Hotwire, getaroom.com and HotelQuickly so you can book your Best Western Plus Franklin Square Inn Troy/Albany reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing