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“Very nice hotel”

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Hilton Garden Inn Troy
Ranked #1 of 3 Hotels in Troy
Certificate of Excellence
Reviewed June 10, 2013

The hotel was nice, and the staff were very helpful. The room was very large. As soon as we walked into the hotel, and in the hallways, we were hit with an overpowering air freshener smell. It was very strong, and not very pleasant. We had problems with our TV, but someone came to fix it within minutes of it being reported.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Karlene And Car... F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (746)
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629 - 635 of 747 reviews

Reviewed June 9, 2013

A great stop in a town with limited options. Nice to have a worthwhile restaurant and bar on site. In this case a lively Sports Bar with good pub grub. This will be my steady hotel when visiting the Capitol District.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank JohnCallagy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

I have stayed here for both work and leisure. The quality of the hotel, amenities, food, staff and overall maintenance is wonderful. Everyone seems so happy to work there! Staff will actively make sure that all of your needs are met or exceeded. I had need of an 'old' printer cable and voila - they had one. Catering for our event was timely and delicious.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

I gave it a rating of excellent. The beds were very comfortable, the room was quiet and clean. Checking in and out was easy. I liked the design of the entry, where we did not have to go through the lobby to get to our room. We could enter the elevator from the parking lot on the floor below, thereby avoiding lobby activity and the parking lot was very accessible from our room.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Eleanor P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

Room was very clean, nice amenities, and quiet. Definitely worth the price. The hotel lobby is very relaxing. Staff were friendly and knowledgeable. Would definitely recommend to anyone. Sports Grill within hotel had an excellent menu w/room service.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Taffney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2013

Our son and his family live in a near-by community to Troy, so we come up from Florida several times a year.(Some time ago, we found it more comfortable to stay in a hotel than with them--more privacy and more comfort makes for a happier visit.) We always try to get a room at the Troy Hilton Garden Inn and have been staying there since the first year it was built.Personally, we LOVE it there! I ask ahead for a room on a high floor which is on the parking lot side of the building; those rooms are quieter. We always enjoy a hot breakfast before heading out for the day, and we enjoy both Rob's homemade omelettes and Allison's cheerful service. (They have been there for years and feel like old friends.) The Reception area has just been redecorated (gorgeous and relaxing), the Desk staff has always been extremely friendly and helpful.This time, Emily printed out directions to one of the local malls as I was going to take my granddaughter shopping for clothes. When my husband and I returned to our room, Emily called and said she was sending up some treats to take with us for our shopping trip--snacks and bottled water. How very thoughtful of her! Personally, we feel joyous walking into this hotel--it feels like they really care about people. So we will come back again and again.

Room Tip: Ask for a room on a high floor facing the parking lot (away from the street). It will be quiet.
  • Stayed: May 2013, traveled as a couple
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Thank Chugginaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

This is our third time staying at this hotel. We keep coming back only because of the location. RPI. I cant wait for our daughter to graduate so we don't have to stay here again. oops graduation is next year. They of course will triple their prices for the weekend of graduation. We just happen to be in town the weekend of graduation this year and all the parents were griping about how the hotel gauged them. Unacceptable, especially for those of us who have stayed with you throughout our child's entire education and have been loyal, YOU DECIDE TO STICK IT TO US AT THE END!!!!!!!!!!
we have not had very good luck with noise at this hotel. If its not a wedding party in the room next door its the ventilation on one side of the building and traffic on the other side. The help has also been very rude to us at all three stays.
Willbe be coming back for graduation? Probably not. Its worth driving from Albany.

  • Stayed: May 2013, traveled with family
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Thank 4Tambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanDolanGM, General Manager at Hilton Garden Inn Troy, responded to this reviewResponded May 31, 2013

Thank you for taking the time to review your experience with us. I appreciate the feedback and would like to clarify: Our rates do change slightly from time to time, which is standard practice within the industry. However, the rate change is minimal, and absolutely should not have tripled or doubled. If this did occur, please contact me directly at the property so we can correct this for you. We have a great relationship with RPI and really value the parents and families who choose to stay with us. I hope you will consider giving us another chance the next time you're in Troy. Please feel free to contact me directly if you have any further questions or concerns.

Sincerely,
Dan Dolan, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Troy

Address: 235 Hoosick St, Troy, NY 12180-2428
Phone Number:
Location: United States > New York > Troy
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Troy
Price Range: $116 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Troy 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hilton Garden Inn Troy Hotel Troy

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