We're used to other hotels in the Choice hotel lineup. This motel did not measure up to Choice standards. The girl at the front desk was helpful and friendly. However, the room we were given had half of a safety lock. When I asked why she said it was being taken care of. It happened because rowdy motel guests broke it. It did not make us feel safe. How much effort does it take to fix this for the next guests. The minute we walked into the bathroom a bug was crawling on the bathroom floor, there was no soap to be had. Once again the girl at the front dest came through for us at least with the soap. The tops of the furniture were sticky as well and the sheets were balled up and felt rough when trying to sleep. We had asked for a wake up call for 8:45 am and it never came. When we realized what time it was we barely were able to enjoy the continental breakfast . When we told the male desk clerk about the missed wake up call he responded saying "things happen". That was a poor response in my eyes. We will think twice about staying here again.
- Official Description (provided by the hotel):
- UNDER NEW MANAGEMENT - We offer the following NEWLY UPDATED areas include Lobby, Breakfast Area and Guest Rooms. We offer a FREE Deluxe continental breakfast including Hot waffles with each and every stay. We also have FREE WiFi throughout our property. ... more less
- Reservation Options:
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- Also Known As:
- Tonawanda Econo Lodge