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“The restaurant was out of allot of food, service was slow, and some of the fruit was rancid in the Sunday breakfast buffet.”

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Sheraton Tarrytown Hotel
Ranked #7 of 7 Hotels in Tarrytown
Reviewed April 21, 2013 via mobile

The room was fine but the elevators had a lot of problems - as did the restaurant. The room upgrade included extras we couldn't access and a breakfast that wasn't worth it. However the upgrade room included a nice bathroom for a Sheraton and the front desk help was pleasant.

  • Stayed: April 2013
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Thank Cad1098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill40, Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded May 6, 2013

Dear Cad 1098

Thank you for staying at The Sheraton Tarrytown! We have addressed the technical issues and they have been resolved. Thank you for your feedback regarding services you encountered, and to assure you they have been addressed.
We hope to see you soon.

Thank you
Lou Gaudio
Assistant General Manager
Sheraton Tarrytown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 - 311 of 513 reviews

Reviewed April 7, 2013

We stayed at this property because of the great rate on Hotwire. It was worth the price, nice hotel, very helpful staff. Kevin was very helpful in organizing a shuttle to a family event. I hope that if the GM reads the review, that he will reward or recognize that he gave us a great experience at the hotel. Thanks.

Stayed: April 2013
Thank Mtlnative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill40, Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded May 6, 2013

Dear Mtlnative

Thank you for staying at The Sheraton Tarrytown! We are so happy that our amazing staff made such an impact! We will recognize Kevin for his great leadership and guest experience.
We hope to see you soon.

Thank you
Lou Gaudio
Assistant General Manager
Sheraton Tarrytown

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Reviewed April 1, 2013

Location is set next to a highway and in the parking lot of an enormous supermarket (quite depressing). The staff from front desk to waiters and even mangement are generally unfriendly and not helpful. The elevator cannot hold more than 3 people without failing. Food in the restaurant comes out extremely slowly and is subpar. The heating unit in my room was blowing cold air; took 3 phone calls from morning to afternoon to get someone to address it. Despite having booked a king bed room was stuck in a double bed room- this made for an uncomfortable and poor night's sleep. No apologies or compensations were offered for this mistake on hotel's part.
I've seen other reviews that say this and have to agree that I would avoid the Sheraton Tarrytown and stay at the Marriott down the street-- better location, better staff/ service and superior restaurant (Ruth's Chris steakhouse).

  • Stayed: March 2013, traveled on business
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Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill40, Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded May 6, 2013

Dear Alex S.

Thank you for staying at The Sheraton Tarrytown I would like to apologize for the inconveniences you had in our home. We strive to deliver the best guest experience, but I can see that we failed and the technical issues that happened have been resolved.
Our home is very cozy, and has modified our training to services to make sure this does not happen again.

We are very proud that the Trip Advisor community has recognized our excellent services in more positive responses then negative.

Thank you
Lou Gaudio
Assistant general Manager
Sheraton Tarrytown

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Reviewed March 21, 2013

i spent a weekend here with three 14 yr old boys for a soccer weekend. the hotel itself was in a great location and the room was ok...i was just disappointed by the size of the beds. i guess i never really knew how narrow a "double" was !! It didn't look like they had an option for 2 queen beds which is usually what i find at other hotels, a king and a pull out couch may have been a better way to go. we did have a fire alarm on the 2nd night, but found a letter under the door the next morning offering up a free breakfast as a way to say "sorry". We slept in and did not take advantage of the offer, but after seeing the letter it did explain why the restaurant staff was so frazzled when i did go down and ask for a cup of coffee and a couple spoons. can't beat the location and value for a clean, modern place so close to NYC, so i can't really complain.

  • Stayed: March 2013, traveled with family
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Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill40, Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded April 1, 2013

Dear Tim K,

Thank you for choosing the Sheraton Tarrytown to spend with your family, I apologize for the inconvenience of the fire alarm going off. Our family strives to make sure that our visitors are safe from any issues or fire. Unfortunately a guest decided to place an item (metallic) in a microwave to heat up.

We understand the main reason you stay in our home is to get a good nights rest, so if there is a disturbance in your sleep we still would like to make it up to everyone.

Be safe on your future travels.

Lou Gaudio
Assistant General Manager
Sheraton Tarrytown

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Reviewed March 11, 2013

I found this hotel ok. My king bed on the exective level was small. The room seems like the same as any other room (as far as amenities) but being on that floor there is a small "grab and go" type area that has drinks/snacks... not a real lounge where you can sit. Service is ok, but not distinguished. Like the location, theres a supermarket next door. Free parking is nice but standard for the area.

  • Stayed: October 2012, traveled on business
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Thank WINEandTRAVEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

My partner and I enjoyed our stay in the Sheraton Tarrytown around the date of our wedding. Many of our guests also stayed here and everyone was very pleased with the accommodations, the service and the location of the hotel. The beds were very comfortable and the rooms were modern and clean. The staff was extremely helpful, professional and responsive to our needs. I only wish the rooms had a safe. Also, even though you can request a small refrigerator for a fee, it would have been better to have refrigerators in every room for no extra charge. Wi-fi is free in the lobby, otherwise you must pay. Overall, we enjoyed our stay in the Sheraton and would stay there again.

Room Tip: If you can afford the a suite, go for it. It was worth it, especially if you want to entertain frie...
See more room tips
  • Stayed: February 2013, traveled with friends
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Thank MiguelNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill40, Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded April 1, 2013

Dear Miguel New York,

Thank you very much for your kind comments about your recent stay at the Sheraton Tarrytown.I am so happy that you and your friends were able to spend time with our family.

The Sheraton Tarrytown takes pride in the special services offered to all of our guest. It is also special since you are a senior contributor to TripAdvisor that your comments move us to continue our great service committment to all guest.

Thank you again for making our home your choice for your guest.

Lou Gaudio
Assistant General Manager
Sheraton Tarrytown

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Reviewed March 6, 2013

I stayed here for about 6 months. Kevin and his team made me feel comfortable every night. The staff was very courteous and helpful during my entire stay. I would recommend this property to anyone who is looking for a good night sleep and a comfortable bed. In addition, the lounge and preferred floor is not too bad. I have seen worse in my time at spg properties.

For a Sheraton, this place does the trick. Location isn't bad - near the highway and the grocery store across the street makes it easy to eat healthy. Staff was great to me and always was overly accommodating. I will be back for sure.

  • Stayed: December 2012, traveled on business
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1  Thank nstannard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike F, General Manager at Sheraton Tarrytown Hotel, responded to this reviewResponded March 8, 2013

Thank you for your wonderful review of our hotel and staff. I will share your comments with the team especially Kevin.

We hope to see you in the future,
Mike

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Additional Information about Sheraton Tarrytown Hotel

Address: 600 White Plains Rd, Tarrytown, NY 10591-5104
Phone Number:
Location: United States > New York > Westchester County > Tarrytown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tarrytown
#5 Business Hotel in Tarrytown
Price Range: $120 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Tarrytown Hotel 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
A warm welcome awaits you at the Sheraton Tarrytown Hotel. Our full-service hotel brings you to the heart of the charm and beauty of Westchester County's historic Hudson Valley. ... more   less 
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Also Known As:
Sheraton Tarrytown Hotel NY - Westchester County
Tarrytown Sheraton

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