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“Nice location for Shopping”

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Comfort Inn & Suites Syracuse Airport
Ranked #18 of 31 Hotels in Syracuse
Reviewed April 30, 2013

Went on a girls overnight to Syracuse and Waterloo for shopping. Stayed here for the night as it was close to the Mall. The room was clean and comfortable. The front desk staff were helpful and friendly. The pool area was very nice and bigger than I expected. Breakfast was plentiful and the staff were very nice and friendly. Coffee was very good. My only complaint was the wifi, worked fine in lounge, pool, atrium but not in our room. All in all a good experience. Gave it 3 stars just because the wifi was not as advertised, it's important to me to stay connected when travelling out of Canada.

Stayed: April 2013, traveled with friends
Thank Sulu68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded May 14, 2013

Thank you for your many positive comments regarding your recent shopping stay. It is a pleasure to read that we are exceeding the expectation of our guests. I do apologize for the mishap you experienced with the WiFi, which has been addressed. We hope that the Comfort Inn & Suites will continue to be your choice hotel when visiting the Syracuse area.

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327 - 333 of 454 reviews

Reviewed April 29, 2013

I recently organized a group to stay at this hotel. From the first phone call to the last check out everyone at the hotel did a great job. They have 2 Bed/2 bath suites for a very reasonable rate. Lots of room to relax. Breakfast was decent/ Staff kept the bins full at all times.
I was able to reserve a hospitality room so that my group would have a place to gather. Worked out fantastic.
A special shout out to Tracy M. from Group sales and the front desk for making my job easy!!!!!

  • Stayed: April 2013, traveled with friends
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Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded May 14, 2013

It was our pleasure to host your group during your recent stay. Whether an individual or group reservation the Comfort Inn & Suites will do whatever we can to make your stay enjoyable. Our experienced Sales team works diligently with all group leaders to ensure every detail is handled professionally. We welcome the opportunity to host your group in the future.

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Reviewed April 26, 2013

Hotel ROM was Clean . No windows opened but they faced an interior wall.
The breakfast setup was good and efficient. The dining offered otherwise did not appear very good. Ate elsewhere. Wifi worked but signal was weak and crashed often.

  • Stayed: April 2013, traveled with family
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded May 14, 2013

Thank you for sharing your experience with fellow travelers. Unfortunately, the hotel did experience high speed internet problems, however our provider has corrected these issues. I apologize that the appearance of our menu items were not to your liking. We have recently changed some menu items but have retained many of the popular selections such as Pizza, Wings, Hamburgers, Sandwiches, Wraps, Salads, Fish, Quesadillas and many more, along with appetizers, desserts and a full bar serving your favorite drinks. We hope you will visit us again and give us the opportunity to serve you a delicious meal.

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Reviewed April 23, 2013

The front desk team on check in was amazing. They went above and beyond to provide us with shuttle service to our restaurant. Normally they do a certain radius but made an exception for us which we really appreciated. This hotel is great because it has a bar and the prices are extremely reasonable. We had a king suite and it was massive. Comfortable bed, two bathrooms, amazing. Would highly recommend this property, they understand customer service.

  • Stayed: April 2013, traveled with friends
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Thank Boots0527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded May 14, 2013

Thank you very much for recognizing the hard work and dedication the staff demonstrates for exceptional customer service. It is always a pleasure to share such positive comments with the staff. We look forward to your return.

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Reviewed April 13, 2013

We did the Park and Fly Program and stayed on both ends of our trip. The King Suite room was enormous with 2 full bathrooms/showers. Our friends had a Suite with 2 beds. There were 2 rooms-one had the bed and the other had a pull out sofa, desk, and refrigerator/microwave. When we checked in they had been out of internet service for a few hours and the front desk staff checked us in on his cell phone. He was extrememely friendly and professional. Our shuttle to the airport was seamless at 4AM. The driver was quite jovial for that time of day!! On the return we arrived at the airport at about 1:40 AM, as our flight was delayed. We called the hotel and they told us to just grab a cab at the airport (we needed a van since there were 4 of us) and the hotel would pay for it. As before, the young lady at the front desk was just as professional and friendly as the gentleman had been when we left. She knew we were tired, and quickly got us to our room. This hotel knows how to train staff for customer service! We had breakfast on the morning we returned. It was a good selection, and there was plently of seating. 2 different types of waffles were available. We were so impressed with all that this hotel had to offer-and will stay again as we fly out of Syracuse airport.

Room Tip: The suites are very large, with 2 showers to expedite quick morning showers.
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  • Stayed: April 2013, traveled as a couple
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1  Thank Laurie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded April 15, 2013

We are very happy to hear that the Comfort Inn & Suites delivered exceptional service at both the start and end of your trip. The employees are very well trained in customer service and we appreciate the recognition they so well deserve. I am happy to hear we will remain your first choice in hotel accommodations.

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Reviewed April 12, 2013

I travel a lot ---- rarely have I come across the type of front desk service I found at this Comfort Inn. I actually felt compelled to seek out the manager to compliment him on the service I received. Above and beyond is the standard. Very refreshing and encouraging to see that type of service still exists!

  • Stayed: April 2013, traveled on business
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Thank TerriF817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded April 15, 2013

A heartfelt THANK YOU for recognizing the exceptional service we strive to deliver to each and every guest. It is my pleasure to share such positive comments with the staff. We truly look forward to your return visit.

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Reviewed April 8, 2013

Was pleasantly surprised with this hotel when I took 3 teens here on March Break. Very decent breakfast, superior staff attitude, very nice pool, quiet rooms and really fair value. Would be happy to return. The only negative is, and this is with most hotels with suites, the pull out was unusable, so 2 double beds for 4 adult sized bodies was a little tight. It would have been nice to have 2 queens instead or a decent pull out - or both!

Room Tip: We had a room that looked over the parking lot and I assume that it was quieter than rooms overlooki...
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  • Stayed: March 2013, traveled with family
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Thank Fiona154992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this reviewResponded April 15, 2013

Thank you for taking the time to write a review regarding your "stay-cation." The Comfort Inn & Suites serves as a great location for those families who are not traveling during spring and winter breaks. The indoor pool, Atrium Cafe' and spacious suites all add to a relaxing get away. I am very excited to inform you and fellow readers that the hotel has just completed a renovation of guest room carpets and new sofa beds, to truly enhance the comfort of your stay.

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Additional Information about Comfort Inn & Suites Syracuse Airport

Address: 6701 Buckley Rd, I-90 and I-81, Syracuse, NY 13212-4261
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 31 Hotels in Syracuse
Price Range: $85 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn & Suites Syracuse Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
Located just northwest of the junction of Interstates 81 and 90, the Comfort Inn & Suites Airport is less than five miles from Syracuse Hancock International Airport. Stay and Fly packages are available. Syracuse University, Destiny USA Shopping & Entertainment Center, Onondaga Lake and the Empire Expo Center- home of the New York State Fairgrounds, are close to the hotel. The nearby NBT Bank Stadium is home to the Syracuse Chiefs, the International minor league baseball affiliate of the Washington Nationals. Syracuse's Oncenter Complex, a multi-venue exhibition, convention and entertainment facility, is just minutes from this Syracuse, NY hotel. A variety of restaurants and cocktail lounges can be found in the surrounding area, including the Atrium Lounge featuring a pub menu that is located on the hotel premises. Guests can find amenities galore throughout the hotel, such as free airport transportation, free wireless high-speed Internet access, free weekday newspaper and an indoor heated pool and hot tub. Enjoy our free hot breakfast featuring eggs, sausage or bacon, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! An fitness center is located on site for convenience. Pets are welcome for a small fee. Business travelers can appreciate the hotel's computer center, fax services and on-site computer with high-speed Internet access. For special events, the hotel has over 3,000 square feet of banquet space and on-site catering staff. The ballroom accommodates up to 200 people and the meeting room accommodates up to 300 people. Banquet, conference and wedding packages are available. All rooms at this Syracuse, NY hotel come equipped with desks, hair dryers, coffee makers, irons and ironing boards. Some rooms contain multiple-line telephones, refrigerators and microwaves. The hotel provides plenty of parking for cars and tour buses. Guest laundry facilities and valet cleaning services are provided. ... more   less 
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Also Known As:
Comfort Inn & Suites Syracuse Airport Hotel Syracuse
Comfort Inn And Suites Syracuse Airport
Comfort Inn Syracuse
Syracuse Comfort Inn
Comfort Inn North Syracuse
North Syracuse Comfort Inn

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