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“Park and Fly” 4 of 5 bubbles
Review of Comfort Inn & Suites Syracuse Airport

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Comfort Inn & Suites Syracuse Airport
Ranked #14 of 31 Hotels in Syracuse
Ottawa, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Park and Fly”
4 of 5 bubbles Reviewed January 27, 2013

Stayed here in Oct 2012 as we were flying out the next morning. Overall it was a nice hotel. The room we stayed in was a little shabby and needed a make over. The sink backed up if you ran the water for a few seconds. We got there late and left early so no big trouble. Food was out very early so was able to get a snack for the shuttle to the airport. (10 mins approx) No problem for the shuttle, and was a great deal as I was leaving the car there for 10 days ($149) Now when we got back, we got back late because of flight delays. when I called for the shuttle they said it wasn't running. I told them my car was there and they said they guarenteed our transportation to and from airport and to just take a cab and when we arrived they payed the driver. I would stay again.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, January 29, 2013
Thank you for taking the time to share your experience of the Comfort Inn & Suites, Syracuse. Our Park & Fly package is very popular, both in price and convenience. The staff is committed to superior customer service to make each guest's stay enjoyable. I hope the Comfort Inn & Suites will continue to be your choice hotel when visiting the Syracuse area.
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411 reviews from our community

Traveler rating
    108
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    43
    40
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Potsdam, New York
Level Contributor
370 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 bubbles Reviewed January 6, 2013

We stayed here twice while coming into the area for hospital visits, and the easy access to I81 and the choices for dining in the Syracuse area make this a great place to stay. Just a few minutes from the upgraded Destiny Mall and you expand options to awesome! The hotel has an indoor pool area, nice fitness area, and a great FREE breakfast with very healthy options. The rooms are varied enough to meet any needs, price range, and features. We were upgraded to a double bed suite as a member of Choice Privileges, and this was the place to stay for a larger family or several friends. The facility is an older building that has been cared for and converted into a very acceptable property, with free wi-fi, business center, and plenty of parking which they use for long term airport departures. This is our first time at this property, but not the last for the nice accommodations here!

Room Tip: Make sure you ask for a room away from the pool if looking for quiet on the weekend.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mdkadk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, January 8, 2013
Thank you very much for taking the time to write such a kind review and sharing your hotel experience on Tripadvisor. It is through comments, such as yours, that future travelers depend on while making hotel reservations. We are very excited about our newly renovated Atrium area including the Cafe' and Lounge, Breakfast area, Public Restrooms, along with our Front Desk and Lobby. Our proximity to Destiny USA and Hancock Airport puts our hotel in an ideal location. It is our pleasure to serve you and we look forward to your return visit.
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Ottawa, On
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

Stayed here with my wife for one night on Nov. 24 - 25, 2012. I really like the location of this property. It's in a residental area, near the 81, and have a Dunkin Donuts, Tim Hortons, and Denny's nearby. Nice looking hotel and well taken care of. I normally stay in East Syracuse when i come to town but now after this discovery, this will be my new Syracuse base. And also, Destiny USA is close by .

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank elewisOttawa_On
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, December 14, 2012
We are honored that you have chosen the Comfort Inn & Suites as your Syracuse base hotel. It is through comments and recommendations, such as yours, that future guests rely on in locating a hotel that exceeds their expectations. Thank you for discovering our hotel and we truly look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed November 22, 2012

checked in with a my husband and my 3 year old son. we were very early (11am), but the staff accommodated us with such friendliness.
the room was perfect size and clean.
the breakfast served (included) was good. (just enough to start a day)
the location was great, off the highway and easy to find.
the pool was good and jacuzzi not so bad (smelled way to much chlorine though)
no major complaints.
it was good for a 2 nights sleep so we can go shopping.
would come again for sure

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank suntan_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, November 30, 2012
Thank you for taking the time to write such a positive review of the Comfort Inn & Suites, Syracuse Airport. We truly appreciate when our guests share their experience with fellow travelers, who, like yourself, expect friendly service, clean, comfortable accommodations, convenient to major highways, along with numerous additional amenities. We are appreciative that you will be visiting again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

We booked through Priceline and had a mix up with the room amenities. I called the front desk after checking in to the first room (very average, small with two double beds) and explained that the room is not what we had expected. They called back after a few minutes and offered us another room. Bila took us to room 208 which has a king size bed and living room with a pullout queen bed, two bathrooms with fridge and microwave - very nice! Bila was extremely friendly and we really appreciated his help. The hotel doesn't have an elevator so if you're on the second floor be prepared to carry all your luggage and shopping bags! The breakfast was average but better than nothing! The hotel is quite close to the Destiny USA mall if you're going for shopping.

Room Tip: Our first room was quite far from the check in desk, pain if you've a lot of luggage, especially...
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  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travlbug39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, November 16, 2012
Thank you for choosing the Comfort Inn & Suites for your lodging needs .I apologize that the guest room you reserved was not what you had expected, but I am very happy to know that our associate was able to upgrade your room to a Suite, which was more to your liking. The comfort, satisfaction and exceptional service the staff delivers to our guests will continue to be our main focus. The hotel is equipped with an elevator, which is located at the back of the hotel, for easier access to the second floor. Thank you for your review and we hope the Comfort Inn & Suites will continue to be your first choice when visiting Syracuse.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, Connecticut
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed November 2, 2012

Late check in with no reservation and still found a wonderful traveling experience. Our two room, two bath suite was clean and comfortable and made road weary family members feel at home for a great bargain price. Front desk and breakfast people friendly and helpful. Will look for more hotels in this chain. Makes travel feel easy.

Room Tip: Ask for the 2 room, 2 bath suite if traveling with children. Very private and comfortable with new...
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  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dianne1047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, November 5, 2012
Thank you very much for your kind review. It is always a pleasure to share such positive comments from our guests with our staff. We are happy to hear you enjoyed the comfortable and spacious Suite, a true luxury when traveling with family. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Level Contributor
94 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed October 17, 2012

This hotel was below the standard we expect at a Comfort Inn. When we checked in after midnight, some of the lights in our room, including the lights in the bathroom, didn’t work. The larger room we were upgraded to had a noisy refrigerator (which I was able to unplug, with some difficulty because the plug was behind a piece of furniture), and a noisy exhaust duct in the bathroom. The bed was comfortable, but even with the bathroom door shut, the roar from the exhaust duct made it hard to sleep. The complimentary breakfast included waffles and a couple of other hot dishes, but the cereal was limited to fruit loops, cheerios, and rice krispies, with no corn flakes or muesli. Overall, the hotel was a bit run down, and is overdue for redecorating. The rate was reasonable for a one night stay, but this Comfort Inn was a real disappointment.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hermes99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary Kay W, Manager at Comfort Inn & Suites Syracuse Airport, responded to this review, November 5, 2012
We appreciate you taking the time to review your recent stay with us. We truly apologize for the unfortunate incidents you encountered. Should time permit and you are able to contact the hotel with the room location, we would be grateful for the opportunity to correct these issues to avoid such a recurrence to future guests. We truly hope you will give the Comfort Inn & Suites another opportunity to provide the quality standards we strive for. At that time you will enjoy the many renovations and remodeling projects that are currently in progress.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Syracuse Airport

Property: Comfort Inn & Suites Syracuse Airport
Address: 6701 Buckley Rd, I-90 and I-81, Syracuse, NY 13212-4261
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 31 Hotels in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn & Suites Syracuse Airport 3*
Number of rooms: 166
Official Description (provided by the hotel):
Located just northwest of the junction of Interstates 81 and 90, the Comfort Inn & Suites Airport is less than five miles from Syracuse Hancock International Airport. Stay and Fly packages are available. Syracuse University, Destiny USA Shopping & Entertainment Center, Onondaga Lake and the Empire Expo Center- home of the New York State Fairgrounds, are close to the hotel. The nearby NBT Bank Stadium is home to the Syracuse Chiefs, the International minor league baseball affiliate of the Washington Nationals. Syracuse's Oncenter Complex, a multi-venue exhibition, convention and entertainment facility, is just minutes from this Syracuse, NY hotel. A variety of restaurants and cocktail lounges can be found in the surrounding area, including the Atrium Lounge featuring a pub menu that is located on the hotel premises. Guests can find amenities galore throughout the hotel, such as free airport transportation, free wireless high-speed Internet access, free weekday newspaper and an indoor heated pool and hot tub. Enjoy our free hot breakfast featuring eggs, sausage or bacon, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! An fitness center is located on site for convenience. Pets are welcome for a small fee. Business travelers can appreciate the hotel's computer center, fax services and on-site computer with high-speed Internet access. For special events, the hotel has over 3,000 square feet of banquet space and on-site catering staff. The ballroom accommodates up to 200 people and the meeting room accommodates up to 300 people. Banquet, conference and wedding packages are available. All rooms at this Syracuse, NY hotel come equipped with desks, hair dryers, coffee makers, irons and ironing boards. Some rooms contain multiple-line telephones, refrigerators and microwaves. The hotel provides plenty of parking for cars and tour buses. Guest laundry facilities and valet cleaning services are provided. ... more   less 
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Also Known As:
Comfort Inn & Suites Syracuse Airport Hotel Syracuse
Comfort Inn And Suites Syracuse Airport
Comfort Inn Syracuse
Syracuse Comfort Inn
Comfort Inn North Syracuse
North Syracuse Comfort Inn

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