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Reviews (435)
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Reviewed February 12, 2014

The level of service, friendliness and desire to always accommodate is high at the Syracuse University Sheraton. I've been staying here on and off for over 20 years. Over the past 5 year, the level of service (or just my keen awareness of it) has increased. Whenever my son and I visit to see a game, they work hard to accomidate our needs. This past visit during the Syracuse, Duke game was especially nice. Special shout out to Jane, who always makes our stay special and for taking such good care of us. The Club level cafe staff is friendly and goes out of their way to help.

If you're in SU, I'd recommend the Sheraton before anywhere else. Oh, and you can't beat the location right on campus.

  • Stayed: February 2014, traveled with family
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Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this reviewResponded February 17, 2014

Hello Michael R,

Thank you for taking the time to share your comments regarding your stay with us. We would like to thank you for your continued loyalty over the years. It is very appreciated. Happy to hear that our staff goes above and beyond to accommodate any request or needs that you may have during your stays. We have shared your comments with our associates, and we are all happy to see that our efforts allow you to feel at home while staying with us.

Once again thank you, and we look forward to seeing you again.

Sincerely,
Michael Gates
Guest Services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

If you have anything going on at Syracuse, this is the most logical hotel. It is right on campus. The breakfast buffet has a lot of options and the dinner restaurant is ok. If you get a club level room, they have a small continental breakfast and drinks in the afternoon. Gym is ok and pool is pretty good, given the size of the hotel.

  • Stayed: October 2013, traveled on business
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1  Thank AliHig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this reviewResponded January 21, 2014

Hello AliHig,

Thank you for sharing your comments regarding your stay with us. We are happy to hear that you found convenience in our hotel, while visiting the campus of Syracuse. We're glad to read that you were able to enjoy and utilize our restaurant outlets and pool and fitness center.

We hope to see you again if your travels bring you back to Syracuse. Once again, thank you.


Sincerely,
Michael Gates
Guest Services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We attended the hotel, with 3 other couples, as part of the NYE Gala package offered. We did extend our stay for an additional night and chose the queen size suite (Parlor) for our 2 night stay. This was recommended when we booked and was perfect for getting together with the rest of our group before going out. The staff at this location that we met definitely surpassed all of our expectations and surely make this hotel the successful place that it is. Nadia (I hope I remembered) at our check in set the stage with her incredible first impression, Jeff (Engineer) for assisting with the heat and ensuring everything was top notch.......Finally our main contact.....Chris from the NYE guest services......her personal attention made you feel like you were exactly where you belonged.

This hotel is a great place to stay, but if you have the option to attend a NYE celebration here.........Chris and the team will take care of everything from a 3pm check out, breakfast until 2pm, and all the festivities before hand.

We will all be back and I would recommend this hotel for anyone.

  • Stayed: December 2013, traveled as a couple
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1  Thank PMDMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this reviewResponded January 6, 2014

Hello PMDMA,

Thank you for sharing your comments regarding your recent stay with us. We're glad that you chose to celebrate New Years Eve with us, and we are so happy to hear that you enjoyed yourself. Hearing that our staff exceeded your expectations put a smile on our face, we strive to make our guest feel comfortable and at home with us throughout their stay.

We hope to see you again, and once again thank you for your comments. Happy new year!

Sincerely,
Michael Gates
Guest Services.

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Reviewed December 3, 2013

An alumnus of SU, I came back for a football game for the first time in nearly 10 years. Location cannot be beat if you are attending a game or exploring the campus. While room was large and clean, it seemed really dark and a bit outdated. Didn't eat in any of the restaurants, but did attend the tailgate before the game - a lot of fun.

Was wavering between a 3 and 4. What put me over the top was location and the hotel shuttle driver who returned to the airport with my iPhone that I left in the van...he was a life saver!

  • Stayed: September 2013, traveled with family
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Thank floricuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this reviewResponded December 5, 2013

Hello floricuse,

Thank you for sharing your comments regarding your stay with us. Welcome back to Syracuse, we hope the football team was able to pick up a win for you! We're pleased that you found convenience with our property's location on the main campus. Great to hear that you were able to join one of our tailgate parties, and that our shuttle driver was able to assist you with your phone.

Once again thank you, and we hope to see you again if your travels bring you back to Syracuse.

Sincerely,
Michael Gates
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

We stayed here for five nights while visiting family in the area. The location is good if you need to be in the Syracuse area. The room we were in was recently renovated and it was quite nice. It was quiet and the bed was comfortable. We did not like the breakfast, even though it was included in the room rate through AAA and we chose not to eat breakfast there after the first morning. We'd stay here again although it is a bit pricey plus you have to pay for parking in their parking structure, but we'd definitely forego the breakfast next time around. And they do accept dogs, that's a plus!

Room Tip: I always ask for a quiet room, preferably a corner room.
  • Stayed: June 2013, traveled as a couple
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Thank RobertaW3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SyracuseHotelMgr, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this reviewResponded November 19, 2013

Hello RobertaW3,

Thank you for taking the time to share your comments with us. We hope that you had a good visit to Syracuse with your family! We're happy to read that you enjoyed your guest rooms furnishings, and that you enjoyed the bed. The mattress and bedding are part of our Sweet Sleeper selection, so were happy to hear that you found comfort in them. We do apologize that you were unhappy with the breakfast selection. We have shared your comments with our director of food and beverage and our Leadership team.

Once again, we thank you for your comments, and we hope that if your travels bring you back to Syracuse, we will see you again.

Sincerely,
Michael Gates
Guest services.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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