syracuse was unknown to us so hard to judge even with trip advisor. The front desk staff, especially, Nicole, excellent. Parking garage, nightmare, had cargo van, would not fit, parked by side of garage. Odd area, can not imagine why originally anyone would put hotel here. Elevators were fine, no wait. Hotel decorator in time warp but so is building. Rooms on surface fine but don't look deeper. Shower wonderfully bizarre and with no option but to wash hair! Room service staff are excellent. Library Lounge staff way too busy, every few minutes, cheese/fruit platter , old, wrinkled grapes and a few slices of cheese. Drinks automatically charged for premium not regular and irish coffee was told " Sorry, Hon, just ran out of cream ". Ran out of cream? either real or from a can with a touted restaurant, Redfield's on premises. I truly doubt it. Can not commend lounge staff or hotel overall. Paying for internet, antiquated but not charming.
- Official Description (provided by the hotel):
- The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more less
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- Also Known As:
- Renaissance Syracuse
- Syracuse Renaissance