We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“stuck in the 80's?”
Review of Crowne Plaza Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Hotel
Ranked #17 of 32 Hotels in Syracuse
new england
Level 5 Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“stuck in the 80's?”
Reviewed March 15, 2009

syracuse was unknown to us so hard to judge even with trip advisor. The front desk staff, especially, Nicole, excellent. Parking garage, nightmare, had cargo van, would not fit, parked by side of garage. Odd area, can not imagine why originally anyone would put hotel here. Elevators were fine, no wait. Hotel decorator in time warp but so is building. Rooms on surface fine but don't look deeper. Shower wonderfully bizarre and with no option but to wash hair! Room service staff are excellent. Library Lounge staff way too busy, every few minutes, cheese/fruit platter , old, wrinkled grapes and a few slices of cheese. Drinks automatically charged for premium not regular and irish coffee was told " Sorry, Hon, just ran out of cream ". Ran out of cream? either real or from a can with a touted restaurant, Redfield's on premises. I truly doubt it. Can not commend lounge staff or hotel overall. Paying for internet, antiquated but not charming.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiquer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

688 reviews from our community

Traveler rating
    172
    255
    140
    70
    51
See reviews for
172
140
43
209
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tucson, Arizona
Level 5 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 3, 2009

I stayed at this hotel back in April '08. Had no problems whatsoever. The room was gorgeous, with contemporary furnishings. The room was large and very clean, the bed was comfortable, and I found my room quiet. I had drinks at the bar, and the bartender was very friendly, and made an awesome Cosmopolitan. This hotel is not real close to anything, however their shuttle service will drop you. We had tickets to a hockey game, and the shuttle driver dropped us off at a nearby restaurant prior to the game.
Excellent customer service from everyone that I encountered at this hotel. I also accessed the wireless internet, and had no problems with that. Would definitely stay again!

  • Stayed April 2008
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badsherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
odessa, new york
1 review
Reviewed February 23, 2009

This was absolutely the best hotel stay that we have ever experienced. The front desk staff was very friendly and accomadating and if we had any request they called to make sure that our request had been met. Everything was very clean and the atmosphere was pleasant. We especially loved the doorman, he was so friendly and he made us feel that we were home. I would recommend this hotel to anyone.

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dancer15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 18, 2009

I would not recommend this hotel. Our room was weirdly damp/humid (strange because it was February.) There only seem to be two elevators, and there was always a very long wait -- we finally just started taking the stairs even though we were on the 11th floor. There didn't seem to be much nearby (except for a noisy highway). They messed up our room-service breakfast order, and the in-room movie thing was broken. In general, it was just not a pleasant experience.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWalterWeatherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Syracuse hotels

upstate ny
1 review
Reviewed February 16, 2009

First, iIwould echo most of the negatives that are mentioned in other reviews. The neighborhood didn't seem to be too nice, but we just drove into and out of the free parking garage, so that didn't affect us at all. Only having 2 elevators made for long waits; the TV's mentioned in other reviews weren't on/working, so they didn't help.

Ultimately, the room is what matters most. Ours was kind of small, especially the bathroom. The raindrop shower was nice, except for there was only a fixed partition for half of it. The other half was open(no sliding enclosure), meaning that water splashed out onto the bathroom floor whenever you showered.

Our room faced the highway, making for a noisy stay. We asked for a room on the opposite side of the hotel, but we were told there weren't any available. The curtains didn't extend down far enough, meaning too much light came into the room in the morning. The furnishings were generally nice, but the carpet had definitely seen better days.

Overall, not a terrible hotel But it's the details that make the difference when staying at a "nicer" hotel, and this one just didn't cut it. We also apparently made a mistake by reserving our room online through Marriot, since other reviewers here paid much less than the $149 we paid for a king. Regardless, we have stayed at much nicer places, some by Marriot, for that price(or less). We will definitely look elsewhere the next time we stay in Syracuse.

  • Liked — comfortable bed
  • Disliked — noisy, small room
  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank cuse_fan_44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 2, 2009

The Renaissance probably needs a little work, but after reading some of the other reviews, I had to wonder where these people were staying. For the most part, staff was polite and helpful, opening doors, etc. We did have a couple of minor issues at the breakfast buffet, but nothing that wasn't rectified quickly.
The bed was the most comfortable hotel bed I have ever slept in!!
The rainfall shower needed to have more water pressure to make it worthwhile. The rooms are small but well equipped. The elevators are slow but as I was on the 4th floor, I rarely used them.
The only real downfall (in my opinion) is the hotel's location. I know you can walk to shopping, restaurants, etc but it would be nice if there was something closer.

  • Liked — Beds
  • Disliked — Location
  • Stayed January 2009, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PMedMoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Mills
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 22, 2008

We stayed at the Rennaisance Hotel in Syracuse during a college visit road trip. We couldn't get a room in Ithaca, because it was graduation weekend, so we stayed in Syracuse. Only a little more than an hour from Cornell. Less expensive than a Comfort Inn in Ithaca!

The hotel room was georgeous inside, completely redone in classy business style, marble bath etc. Flat screen TV. Although, we had problems with the network/internet access at the time. Nice work space. Very clean.

The hotel staff were very cooperative when we asked for alternative restaurants.

Self-parking was easy. Easy check-in/out.

Overall, a great stay. I wish I had a reason to come back to Syracuse so I could stay again.

Stayed May 2008
Helpful?
Thank Genochemist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Syracuse hotels
0.5 mi away
Marriott Syracuse Downtown
0.1 mi away
Parkview Hotel
Parkview Hotel
#3 of 32 in Syracuse
512 reviews
0.4 mi away
Hotel Skyler Syracuse, Tapestry Collection by Hilton
Show Prices
Show Prices
Show Prices
0.6 mi away
Jefferson Clinton Hotel
Jefferson Clinton Hotel
#2 of 32 in Syracuse
450 reviews
0.4 mi away
The Genesee Grande Hotel
The Genesee Grande Hotel
#14 of 32 in Syracuse
423 reviews
1.4 mi away
Aloft Syracuse Inner Harbor
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel

Property: Crowne Plaza Hotel
Address: 701 E Genesee St, Syracuse, NY 13210-1505
Phone Number:
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Syracuse
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Groupon, Orbitz, Hotels.com, Expedia, Travelocity, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your Crowne Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance Syracuse
Syracuse Renaissance

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing