I thought I already wrote a bad review but this stay was so bad I had to write again to try to keep others from making the same mistake we made. This hotel contributed to the ruination of my daughter's wedding in Syracuse. We arrived at the hotel just in time to dress for the rehearsal dinner only to find our rooms wrere not ready. The site says check in is 3 pm but the front desk says the rooms don't have to be ready til 6 pm - huh? (We got there at 4:15.) This kept us from getting to the dinner on time. The people at the front test were very polite but lied to us about the time it would take for the rooms to be ready. We were offered other rooms but wanted to stay together in the "block" my daughter had reserved and were lead to believe the wait would be short (we were told 10 minutes, 30 minutes, etc)- not true !!! This was minor compared to the horrible breakfast we had arranged fot the day after the wedding. There was basically no food and absolutely no service. I am not kidding - there was no coffee. no knives, no yogurt, no one clearing the table - you get the picture. When we complained, we were told the banquet people failed to talk to the restaurant people - and we were charged lots of money and to add insult to injury a 20% "service" charge. I will admit that when we complained we did get a credit for the room fees and the restaurant fees but that doesn't make up for the stress and bad feelings that are left for this hotel spoiling a once in a life time event. I also believe that had we not been forceful, we would have gotten awful service and no credit either. I would recommend not doing business with the hotel at all. It really spoil what should have been a wonderful weekend. My family has been left with big bills and terrible memories. If anyone from Marriot wants to contact me - which they have not - further proof of the bad service , my e-mail is kem8812 @aol.com. I'd love to speak to you ( the food and beverage manager who was great! - others need lessons)
- Official Description (provided by the hotel):
- The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more less
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- Also Known As:
- Renaissance Syracuse
- Syracuse Renaissance