Yes, the 2 elevators are interminably slow and yes there's no bathtub but the staff was extremely courteous, the place is clean and for us, on the 18th floor and facing away from the highway, the noise was minimal.
Let's start at the beginning. We were greeted at the desk by Denise who was respectful, helpful, cheery and efficient. That was perfect after a long drive.
Someone here mentioned that there was no one to help with bags. There were two bellmen available when we arrived and were eager to help.
As I mentioned the room was clean...very clean. Since we traveled with a group of kids and parents, we had an opportunity to view other rooms. They are all the same. And all clean. All had shower stalls with "rain"-type shower heads, no bathtubs. These shower heads are not my first choice of equipment; they are not for those who wish to shower without getting their hair wet.
The AC system bothered me a bit. Not the noise and not the energy-saving that is achieved by it turning off if the ultra-sonic detector doesn't sense movement e.g. if there's no one in the room but at night it shut off from time to time so that it got very hot. I called too late to find out if there was a way to override the control and force it to stay on through the night.
The elevators. Ahh, the elevators. There are only 2 and they are so slow that small LCD TVs have been installed over the doors on every floor so you can be entertained while whistling away your wait. They are good conversation-starters and one guy even suggested a waiting room or lounge for people waiting for the elevator! Good chuckle at that one.
Some here have complained about the neighborhood. I say so what. They are being too touchy. It appears that there is ample security at the Hotel and the neighborhood seems to be eerily quiet rather than scary.
Parking is in a separate building a few feet from the Hotel's rear entrance. It's multi-level and each floor is served by an elevator.
Some here have complained about the LCD TV/desk set-up. Get a grip. It's perfectly fine unless someone using the desk is 6'9" and sitting straight up. There are plenty of AC receptacles right under the TV making it very easy to plug in all my chargers...phone, camera etc.
No pool. And I can't compare it to other Renaissance Hotels because I haven't stayed in any.
Dinosaur is about a 5 minute drive. The Dome is about 7 minutes.
In sum: I recommend this property and I would stay there again altho others did recommend the Sheraton and I will seek more info about it.
- Official Description (provided by the hotel):
- The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more less
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- Also Known As:
- Renaissance Syracuse
- Syracuse Renaissance