I have stayed at this hotel 2 times prior in 2011 & 2010. The rooms at that time were clean, comfortable and maintained well. I checked in July 5th into a king bed suite (rm#265). When we opened the door there was a musty smell and wall paper peeling. I went to the front desk and asked to change my room. The front desk clerk said that they had no more non-smoking suites available and I would have to make do. While down in the lobby a short time later, A couple who had no reservation came in and were given a king suite, non-smoking room. After they left the desk I asked why i was not able to change my room and the clerk stated that "the computer would not let me" I asked to speak to the manager and she said that they were not at the hotel and would call them. Never heard from manager. The room was dingy had stains on the carpet and there was a blood stain on the wall. When again I notified the desk I was told i was mistaken (20+ year Det. with NYPD. seen it over 100x before NOT MISTAKEN!) Upon check out and waited at desk for over 20 minutes for someone to come out (about 12 noon) I asked to speak to a supervisor or manager. Again, I was told there was none on premises and they would call them to call me back. Again I left my cell and still have never heard back. I will never stay here again and I do not think I will ever use a clarion hotel again !!
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- Also Known As:
- Clarion Hotel Syracuse
- Syracuse Holiday Inn