We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Awesome”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Genesee Grande Hotel
Ranked #15 of 31 Hotels in Syracuse
Reviewed August 28, 2010

Had to drop one child off at SUNY Oswego on 8/26 and another at SUNY Geneseo on 8/27,needed a place that was kind of on the way to the Rochester area. This hoel was awesome!! They had a wedding reception and also a lot of families going toSU yet the service was incredible!! We also ate in the restuarant for dinner on Friday night and on
Saturday morning. Not only was the food very good but the service was the best I have had in a very long time.
Forget any negative comments you see about this hotel. I stay in hotels about 75 nights a year and this is a great hotel!!

  • Stayed: August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BiffMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 13, 2010

Thank you for your truly gracious comments. We pride ourselves on excellent customer service and are always pleased to hear of the special impact it had on our guests. We look forward to seeing you soon and love to become your home away from home when traveling to visit your children.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (436)
Traveler rating
Traveler type
Time of year
Language

337 - 343 of 436 reviews

Reviewed August 22, 2010

stayed here for one night to visit syracuse university. It was a nice hotel, nice lobby, bar, etc. Had breakfast in the lobby restaurant, was decent, a little pricey, hate to waste a lot of $$ on breakfast. My daughter had to print some items for visiting the college, it was simple and free in the lobby, which i appreciated. Some other hotels charge for this service. The front desk recommended we visit the armory square area for dinner, we ate at a funky sushi bar. It was mid week, not too crowded. The area where the hotel itself is seemed safe enough, and very close to university, but not that interesting for walking around etc. Overall, i would stay here again if in Syracuse.

  • Stayed: August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mjeeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 13, 2010

Thank you for sharing your “grande” comments. We are pleased to hear you enjoyed your stay and hope to welcome you back soon as a Syracuse University Parent.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2010

This is a beautiful hotel, but beware! During university holidays the area is dead. The decor is impressive and rooms are large, but underlying the luxury there seems to be a cheeseparing attitude. For example, no facilities to make a hot drink in your room and a tiny TV barely visible from the bed. Add this to the at best lukewarm welcome we received at check in and the result is that we would probably not consider staying here again.

  • Stayed: August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mishkamitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 13, 2010

Thank you for taking the time to review our property and provide an honest opinion of your stay with us. We pride ourselves on customer service and take seriously any indication that we have fallen short from such. Please know your comments will be reviewed with our staff and used in implementing a more rigorous training in customer service. We hope to welcome you back in the near future to show you a truly Grande experience in both our hotel and our city.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2010

While the lobby was indeed Grande, the room was very small. You can't control the temperature in the room as it was one of the old on the wall type systems without thermostat. Forget making a coffee in your room, there's no coffee maker and don't drink the stuff they call coffee that is down in the lobby (more like warm water with a hint of coffee flavor). The TV is about the same size as my computer monitor (17") so let's stretch that and say i's a 20". Adequate if you want to pull up a chair and look up.

Definitley not condusive to business travellers. Desk is high with glass top to protect the wood, but no mouse pad so if you use a mouse, it's not going to work, dig out a book to use that. Chairs to the desk is low and not adjustable, again, not exactly comfortable for working.

Bathroom is just big enough to go in and turn around - try that with three people trying to get ready to go out.

  • Stayed: August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CRM433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Guest Relations Manager at The Genesee Grande Hotel, responded to this reviewResponded August 26, 2010

Thank you for taking the time to express your concerns regarding your recent stay with us. Please know that we have diffrent room types such as Road Warrior Suite (King size bed, Queen size pull-out sofa, large flat screen T.V. i-pod dock and large desk area perfectly designed for the bussiness travelers)
Thank you again for your feedback and providing us the opportunity to have you as a guest of our Hotel.

Sincerely,

Genesee Grande Hotel & The Parkview Hotel
Staff and Managment

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2010

I traveled to Syracuse with a co-worker and stayed at the Genesee Grande for a conference taking place at Syracuse University. The hotel was within perfect walking distance to the university and we had a wonderful stay! The room was spacious, clean, and comfortable. We had a fabulous sleep. The fitness facility was great for what we needed as well. The staff was extremely friendly and helpful. We could not have asked for a better stay. Genesee Grande, you have two very happy customers!

  • Stayed: July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JetSetter518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this reviewResponded August 22, 2010

Thank you for your lovely comments regarding our property and staff on Tripadvisor. We are thrilled to have you as our guest and pleased to hear that we not only met your expectations, but exceeded them. We are looking forward to serve you again on your next visit.

Sincerely,

Genesee Grande Hotel Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2010

Rooms - Very clean, very nice size, comfortable bed, nice bathroom.
Internet - Very fast for WIFI and free.
TV - Old tube style, but 25" and a lot of cable options.
Restaurant - Very good dinner (Chilean Sea Bass) and a decent little lunch.
Fitness Center - Open 24hours with plenty of equipment.

I have stayed in better but this is pretty perfect in my opinion. It's an older building so you don't have the modern feel, but I don't see why that's bothersome to some. I will surely stay again.

  • Stayed: July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bretb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this reviewResponded August 20, 2010

Dear bretb88,

Thank you for taking the time to share your positive experience at the Genesee Grande Hotel. We are pleased to hear you enjoyed your time at 1060 Bistro and, look forward to your return next time you are in the area.
Warmest Regards,

Genesee Grande Hotel Staff f& Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2010

The Genesee Grande Hotel in my opinion and my husbands was "Fantastic"......The staff all around were wonderful to deal with (Friendly, courteous and helpful) The room was clean and comfortable and the restaurant served delicious food. We had dinner there and breakfast and it was very good. The Bell staff were very helpful and they offered the shuttle service to and from the airport and to some local area attractions. I had some work to do and the computers in the lobby were readily available to use. I would recommend to stay at this to hotel and you will not be disappointed.

Chicago, IL

  • Stayed: July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChicagoTrvlr123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this reviewResponded July 25, 2010

Thank you for taking the time to share your "fantastic" experience at the Genesee Grande Hotel. Please know your comments will be shared with all the staff to enjoy. We look forward to your next visit.

Sincerely,

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Syracuse hotels
0.2 mi away
Hotel Skyler Syracuse, Tapestry Collection by Hilton
0.9 mi away
Jefferson Clinton Hotel
Jefferson Clinton Hotel
#3 of 31 in Syracuse
464 reviews
0.3 mi away
Parkview Hotel
Parkview Hotel
#5 of 31 in Syracuse
535 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Crowne Plaza Hotel
Crowne Plaza Hotel
#13 of 31 in Syracuse
721 reviews
0.4 mi away
Sheraton Syracuse University Hotel & Conference Center
2.6 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
Show Prices
Show Prices
Show Prices

Been to The Genesee Grande Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210-1809
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Syracuse
Price Range: $126 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Priceline, Booking.com, Orbitz, Hotwire, getaroom.com, HotelQuickly, Cancelon and TripOnline SA so you can book your The Genesee Grande Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing