We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Can't Beat the Price!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Genesee Grande Hotel
Ranked #15 of 32 Hotels in Syracuse
Upstate NY
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Can't Beat the Price!”
Reviewed July 5, 2010

I always stay at the Sheraton when I'm in Syracuse, but with all the negative reviews, and the high price. I decided to go with the Genessee Grande. It was great. It has small hotel charm with a great staff. The rooms were clean and comfortable, a little on the small size.

A definitely must is the restaurant, the brunch menu was great, very original creations. If don't get the chance to stay there, go for the brunch.

Definitely an asset to the Syracuse community!!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cs35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review, July 25, 2010
Thank you for taking your time to write a great review.In addition to being privately owned high quality hotel, we take pride in giving competitive rates to our guests.The weekend brunch at the 1060 Restaurant is a unique offering,which allows our guests to order both breakfast and lunch items from one great ala carte style menu.

Sincerely,

Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

420 reviews from our community

Traveler rating
    148
    141
    85
    34
    12
See reviews for
90
90
26
147
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Any
English first
Ottawa
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 11, 2010

We stayed three nights over a week-end. At check-in on the lobby side, there was a person I took to be the evening manager who was welcoming and friendly; however the staff on the desk did not exhibit similar qualities, a smile goes a long way.

The standard room in the main building was adequate over-looking the interior parking lot. The bed was comfortable, room/bathroom clean. The television was adequate for us, but if you are used to a 27" and larger, you will notice a small TV and it can only be watched from the bed. There is a single chair in the room located at the foot of the bed which if placed elsewhere in the room would be in the way.

The first night was quiet, we had no neighbours next door on the headboard/bathroom side. On the other two night's, we knew when the occupant of the room used the bathroom, shower, television programs watched and her conversation on the telephone. Likewise, she probably knew what we were doing. There is no point trying to sleep until your neighbour does so also. Lack of soundproofing is a serious room issue,

Along the sound line, the room doors here lack any rubber/foam to minimize the sound when the doors are closed. You get to hear over time everyone's door in your corridor closing as if being slammed,

Coffee is available in the lobby in the morning, there is no coffee/fridge in the room. Two of the mornings, the pot was empty, a second attempt one morning, the pot was still empty/empty again. It is left up to the hotel guest to try and find the right employee to replenish the coffee pot. There needs to be some pro-activity here.

Overall, the hotel is clean and well maintained, and the day staff were friendly. I always wanted to stay here and at least I can say I did. For location, I would recommend this hotel for those who need to be close to the university or a medical facility.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken_ll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review, May 24, 2010
Thank you for taking the time to express your comments and concerns which will be passed on to Department Managers. We are very fortunate in our location being very close to University-Downtown and all major highways. We would like you to know, we do offer coffee makers and refrigerators upon request. We would like to welcome you back for your next visit to the area.
Thank you again.
Sincerely,
Genesee Grande Hotel Staff & Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviewed May 10, 2010

I was traveling to Syracuse with some friends for a basketball game and found this hotel not too far away from the carrier dome.

I received a pretty good deal for the room not knowing about the hotel but loved its location. The lobby was phenomenal with a very friendly staff. The lobby appeared to be very busy with fans for the basketball game.

We had arrived at the hotel around 2:30 to check in a little bit early. They said the rooms were not ready. It was no problem as we were a little early to check in time. Later we found out that the visiting basketball team was staying at the hotel and we subsequently had their rooms when they checked out at 6 pm and they still had to clean them at that point. We were pretty upset in that we were attending that same game and could not check in until 11pm that evening after the game.

The hotel did compensate adequately but it was still an inconvenience as we had been traveling all morning and could not check in until after we came back from the basketball game.

Upon entering the room, everything looked beautiful. The beds were nice and the bathroom was decorated nicely. The only thing odd I saw was for such a beautiful and hotel and rooms the TV was extremely small (19” or 22”.)

Overall I loved the hotel. Other than the inconvenience of the checking in and not being told up front when making the reservation that the team was staying there it was a pleasant stay.

  • Stayed March 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JNagowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review, May 24, 2010
Thank you for your lovely comments about our property. The unique decor of our lobby offers a blend of classic, europian and asian themes which was the inspiration in designing our suites. We are proud to be the chosen hotel to host our home team and their fans, as well as visiting team with their followers. We look forward to upcoming seasons and we hope you will be joining us.
Thank you again.
Sincerely,
Genesee Grande Hotel Staff & Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga, NY
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 27, 2010

I was pleasantly surprised when I walked into the hotel lobby. The indoor fish pond and comfortable lobby was a nice surprise. The hotel room was even better. I stayed in a newly renovated room that had a king sized very comfortable bed.Nice flat screen TV . Dinner at the hotel restaurant was also excellent. I would most definitely stay at this hotel again.

  • Stayed April 2010, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eatalotsaratoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review, May 24, 2010
We appreciate your GRANDE comments and are very pleased you had a wonderful stay with us. Ou koi pond brings us pride and great joy, and attracts many of our guests attention. Thank you again.
Sincerely,
Genesee Grande Hotel Staff & Managment
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 24, 2010

Our room #278 was very small and so, too, was the washroom. The "wall-mounted flat screen tv" was only a 22"! We could not adjust the outdated heater in our room and so had to open the window.
This was certainly not the "deluxe room with two double beds" that was advertised.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gracie22042006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review, May 9, 2010
We are sorry to hear of your dissatisfaction with the room. Your comments are taken very seriously and department managers are working on any improvements that are possible to make the room more enjoyable for furture guests. Thank you for your assistance with this. In the future, we welcome you to stay in our Road Warrior Suite or our Grande Suite, these suites offer much more spacious accommodations with larger TVs and therefore may fit your traveling patterns better for future stays. Again, thank you for your comments. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2010

The Genesee Grande is an excellent choice when staying in Syracuse. The rooms are nicely appointed and always very clean, staff are consistently professional and welcoming, and parking is a breeze.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaDante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Manager at The Genesee Grande Hotel, responded to this review, May 9, 2010
Thank you for your wonderful comments. We are glad you enjoyed your stay with us and we look forward to seeing you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 23, 2010

The hotel lobby was very nice. Staff at front desk was very friendly. We had a regular guest room in the Mayflower side of the hotel. The room is quite small. I'm not sure if all non-suite guest rooms are of this size or if we just happen to get a small room as it was located in the corner of the building. On the bright side (literally) the room had windows on two walls so it was bright. Bathroom was nice with marble floor. There is a fitness centre in the hotel but unfortunately no swimming pool.

  • Stayed March 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KimbaKiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagment, Guest Experience Manager at The Genesee Grande Hotel, responded to this review, April 1, 2010
We appreciate your feedback about your stay with us at the Genesee Grande Hotel and are pleased you enjoyed our friendly staff. We would like to offer our different room types which will better accommodate your needs. We look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Syracuse hotels
0.3 mi away
Parkview Hotel
Parkview Hotel
#3 of 32 in Syracuse
4.0 of 5 bubbles 507 reviews
2.6 mi away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
0.2 mi away
Hotel Skyler
Hotel Skyler
#5 of 32 in Syracuse
4.5 of 5 bubbles 353 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Jefferson Clinton Hotel
Jefferson Clinton Hotel
#2 of 32 in Syracuse
4.5 of 5 bubbles 442 reviews
0.4 mi away
Sheraton Syracuse University Hotel & Conference Center
0.8 mi away
Marriott Syracuse Downtown
Show Prices
Show Prices
Show Prices

Been to The Genesee Grande Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Genesee Grande Hotel

Property: The Genesee Grande Hotel
Address: 1060 E Genesee St, Syracuse, NY 13210-1809
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Syracuse
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Orbitz, Priceline, Hotwire, Cheap Tickets, Cancelon, TripOnline SA, getaroom.com, HotelsClick and HotelQuickly so you can book your The Genesee Grande Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing