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“Very nice hotel”

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The Genesee Grande Hotel
Ranked #15 of 31 Hotels in Syracuse
Reviewed October 12, 2013

This was a very nice hotel with a charming lobby, restaurant and bar. Food and drinks were very reasonable. The room was small and had no desk; it was very clean with a big flat screen TV and a modern bathroom with lots of storage under the vanity. Staff was great! The business meeting facilities were very nice with lots of options. The meeting rooms tended to be cold, so dress appropriately. Also, if you need a cab, definitely try Quality Cabs, a small fleet owned by Amann (who personally drove me). The cabs are the cleanest and nicest available (taxi phone: 315-303-2221)

  • Stayed: October 2013, traveled on business
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Thank OCO_Champ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear, Linda_Jankowski,

Thank you for your kind words regarding the hotel and the staff. Ms. Jankowski, please let us know your preferences/requests when making your reservations in the future so we can make sure to fulfill them for your comfort. We hope to see you again soon.

Sincerely,

Genesee Grande Hotel
Staff & Management

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201 - 207 of 435 reviews

Reviewed October 9, 2013

Weekend was completely booked and ended up in a double room. The room was dated but it only costs $179 per night. There wasn't complimentary coffee or tea in the room which almost all hotels I've stayed at have, but they did have complimentary coffee in the lobby. They also have a vending machine which was nice considering the restaurant in the lobby closes at 10PM and a small 24 hour gym. Internet in lobby was incredibly slow too. Maybe another weekend and another room would have been better.

  • Stayed: October 2013, traveled on business
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Thank bLueMnM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear bLueMnM,

Thank you for taking the time to record your experience with us. Your feedback is a valuable way for us to improve and provide quality services. During your next visit please place your request for coffee and/or tea at the front desk, we do provide them upon request and it is complimentary. Please accept our apology for the WiFi, as we are in the process of updating our entire system at this time. We understand the importance of internet service and have invested in a significant upgrade that is being installed. We welcome you to return and look forward to having you as our guest again.

Sincerely,

Genesee Grande Hotel
Staff & Management

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Reviewed October 1, 2013

Stayed there for business for two,days. The room was very clean and the staff were very polite and very helpfull! Everyone that worked there would smile and talk to you!! They also run a shuttle downtown for free, just tip driver!! Highly recommend this place!! Sun/ Mon nights half price wine bottles!! Wsm

  • Stayed: September 2013, traveled on business
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1  Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear Bill M,

Our staff truly prides themselves on making you feel warm & welcome. On behalf of our entire team, we thank you for supportive review. As you experienced, our free shuttle service is the perfect means to explore the downtown area of Syracuse ….or even get back to the Airport. We welcome you back to enjoy “Wine Wednesdays” with live acoustic music and a feature wine of the day. Again, we thank you for your kind words and appreciate your contribution.

Sincerely,

Genesee Grande Hotel
Staff & Management

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Reviewed October 1, 2013

The customer service is outstanding. We had a slight issue, and the hotel’s manager went beyond normal to remedy the situation. I would recommend the Genesee Grande Hotel to all friends and family without any hesitation!

Stayed: September 2013, traveled as a couple
2  Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear A P,
Our guests’ experiences are our main priority and will always aim to insure satisfaction. While we would prefer that an “issue” not arise in the first place, we are pleased that the corrective action taken provided a welcomed solution to you. We 2nd your remark... and welcome your entire family and all of your friends to visit us at anytime. Thank you for your supportive comments. Please stay with us again!

Sincerely,

Genesee Grande Hotel
Staff & Management

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Reviewed September 9, 2013

The hotel is beautiful. There is free parking which is great. I used the gym they have and it was pretty standard. We got upgraded which was very nice of them. The staff were all very polite and couldn't do enough. A few restaurants within walking distance which was perfect for us. We ate at Dolce Vita - DELICIOUS! Get the stuffed peppers, suberb!

  • Stayed: September 2013, traveled as a couple
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1  Thank Holla77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear Holla 77,

This brief summary of your experience is exactly what we aim to provide each guest when they walk through our doors; friendly faces, great amenities and places to explore. We are close to numerous dinning and shopping options that keep all of our travelers entertained. We are extremely pleased to hear of your satisfaction and hope you visit our area again.

Sincerely,

Genesee Grande Hotel
Staff & Management

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Reviewed September 7, 2013

I stayed in this hotel for 2 nights, three days while attending a conference. I was very pleased with the service from the moment I checked in and continued to pleased as I left, thinking " I need to remember this place if I ever need to be in Syracuse again."
The room was spotless with nice touches like updated brushed nickel bathroom fixtures, a wall mounted flat screen television, and night stands that had a pull out table surface. I appreciated the plentiful towels and toiletries, ice bucket and glasses that are surprisingly sometimes absent in some of the non chain hotels I've stayed in.
I enjoyed breakfast in the hotel restaurant both mornings of my stay. My server Marc was gracious and accommodating, writing separate checks without being asked and bringing me complimentary toast and an apology when my oatmeal took an unusually long time to arrive. It was definitely worth the wait! The steel cut Irish oatmeal served with the vanilla scented milk, almonds and fresh berries was delicious and filling. The second morning I ordered yogurt with fresh berries and granola; also delicious. I enjoyed having options other than the usual eggs, toast and breakfast meats.
Free parking and wi fi, a clean modern room In a hotel with charm, style and gracious service makes me hope I have a reason to return to this centrally located hotel.

  • Stayed: September 2013, traveled on business
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Thank Irene C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear Irene C,

Thank you for your kind words. We work continuously to provide warm gracious hospitality and cuisine that exceeds our guest’s expectations. We shared your comments with our staff and look forward to your next visit to Syracuse.

Sincerely,

Genesee Grande Hotel
Staff & Management

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Reviewed September 5, 2013

Stayed here on a business trip for a weekend trade show in a nearby mall complex. Great clean hotel, cool lobby, quiet location in Syracuse. Prompt service with a simle in the bar. Was nice and close to my venue. Couldn't ask for more.

  • Stayed: January 2013, traveled on business
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1  Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this reviewResponded October 19, 2013

Dear ChR0n1k,

Thank you for your kind words. It is our upmost pleasure to provide you with a comfortable stay while visiting Syracuse. Hopefully you found the time during the trade show to enjoy our great restaurant or explore our area. We are satisfied to hear that we meet all of your requirements during your trip and welcome you back anytime that you are in need of a place to rest and enjoy.

Sincerely,

Genesee Grande Hotel
Staff & Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210-1809
Location: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Syracuse
Price Range: $115 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel

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